“The worst customer service you will ever encounter. The delivery driver delivered my parcel to the wrong address, the photos of the lobby were not of my apartment building. The delivery carrier provided a letter attesting to the fact that the package was lost and UNIK still refused to provide me with a refund. Avoid this company at all costs.”
“It’s been nearly a month and i havent received my order. I reached out to support staff and they said they would look into it but a week later and i havent heard anything back. Terrible!”
“I made a purchase for a sweater on the 2nd of December as a christmas present for one of my dearest. The parcel never arrived, and I contacted UN:IK. The customer service answered at first. Then stopped responding.
Some weeks later they have had the parcel returned, and asked me to confirm the adress - which I did.
They now wanted me to pay for the shipment again, even though this was not a fault on my end. I disagreed with that but said that I would pay the shipment if nescesary. Two weeks went by, and they ignored some 6-7 of my emails where I tried to reach out to then and find a solution.
I now wrote every possible email adress I could find for them, and finally got a response. (Bare in mind that it was now too late and christmas had passed)
They wrote that they had recieved the parcel and would resend it. This time free of charge shipmentwise.
They resent it. I waited a month and still hadn’t got it, became worries and wrote them once again. They ignored me for 2 mails. I then made the same manouvre - writing every possible mail for them.
They now responded and said that they, once again, have had the parcel returned.
I now asked for a refund - as it had been 2,5 months since the order was placed.
They ignored me… same manouvre.. writing all mails and now getting a response and my money returned. Without shipping costs though. So I have spend alot og energy getting ignored, time writing mail and tryibg to get in contact - and I’m still down on money due to shipping. This was never worth the effort or wait. Cool clothes. But nothing is worth that amount of frustration and energy.
Do not purchase from this site.”
“The product looks great online, however it would be nice if I could actually recieve my parcel that ive been waiting 20 days for. Would also be nice if someone form the company could advise a way forward with professional customer service as no one from the company can explain to me where my parcel is.”
“Not a great experience. Ordered two of the same top for Christmas presents. Arrived on Christmas day with only one, emailed straight away thinking it would be quickly resolved but had to fill in a form and was also asked for photos to prove it. Which isn’t exactly possible. Disappointing experience”
“The quality of this clothing is appalling for the price point. The returns policy is also very poor - exchange only. I will never buy from them again. I’m frankly disgusted.”
“Socks did not arrive, delivery man did not attempt a redelivery, got given a 12 hour delivery window, and I’ve been trying to get my refund ever since, awful service wouldn’t buy from them again”
“I placed an order for a shirt and a print and the print was crushed in shipment due to poor packaging! I immediately notified you and finally received a reply with apology and the print was supposed to be shipped out to me. I still have not received it!”
“After making many good purchases i was happy with I took the chance on the £75 mystery box and was bitterly disappointed. I thought it was a great way to get some items with one of the many cool designs on the website however every item that was delivered was completely plain.
Wouldn’t recommend the mystery box at all and am really disappointed with the purchase.”
“The product is great but unfortunately giving 1 star as I have received the wrong size. Initially the response to customer service email was helpful and quick but since then they have not been replying to me and my issue is not resolved. Shame as this is a great product!
If this issue can be sorted I’d be happy to give them 5 stars.”
“The quality of the sweater is absolutely outrageous, I can’t believe these sweaters are sold for such a high amount for what they are offering. Will definitely never buy again.”
“I’ve placed an order and received the wrong item. Until now I haven’t received the sweater I’ve ordered even though I already paid and still waiting of an answer from you. Poor service!”
“Ordered a t-shirt, got send the wrong size. Mistakes happen, no problem. I contact you about it, saying i want to swap the t-shirt for the correct size, assuming you will pay the shipping fee. From then on i hear nothing… tshirt itself is nice, but the fact i do not get a response from you is a bit of a shame…”
“Terrible to do business with. Items clearly marked as in stock, then automated mail saying on their way. Days later a mail saying new stock arriving soon…. No response to mails asking about progress - just stock mails. No phone number to contact. Only thing that happened quickly was taking the money ☹️”
