“I ordered on November 27th and I still have no news of my parcel... I've been waiting 17 days and now I'm being asked for my opinion even though I still haven't received it. Bad, that's my opinion at the moment.”
“I have nothing positive to say! I’ve yet to receive my items, one item is out of stock and they haven’t advised me which one nor how long it will be until I will get it….its been 10 days since the order. This is the second or third request for feedback though!!! Really poor customer service”
“I have tried to get in touch with your customer service and can’t get hold of anyone. The sweater I bought as present for my friend is really poor quality and bobbled and I’d like a replacement one sent out please. Seriously considering not buying from you again and just returning the sweater to be honest. Really disappointed :(”
“Avoid This Company at All Costs!
I had a truly disappointing experience with this company. I paid for next day delivery, but after five days, I'm still waiting for my order. To make matters worse, one of the items I purchased was out of stock, and I received no communication about it.
The lack of customer service is appalling—I've reached out multiple times with no response. It’s incredibly frustrating to feel ignored and left in the dark. Save yourself the hassle and look elsewhere for a more reliable service.”
“I ordered a hoodie on 15/10/24 but still have not received order. £63.95 has been taken out my account. Struggling to see where the order is. The communication is poor”
“Made an order and one of the items was out of stock due to a site error.
Which is fine, I replied to the email stating my preference for an exchange but that was six days ago and I’ve heard nothing back since.
No idea if my order has been changed, dispatched or what is happening at all. Tried to get an update today but again nothing back yet…”
“I ordered a hoodie and 2x t-shirts turned up. I was open and honest with them and all I was offered was 10% off my next order after sending the tops back and I have only just received my hoodie over a week later. This is poor for me as I did tell them I work away so it wasn’t an easy process to return the items.
I have told UNIK I will not be using them any further unfortunately.”
“Haven't received my product after 2 weeks after order. Lackning customer support regarding this issue with a reply first after 2 emails and 1 Instagram message. They have offered me no further information regarding my delivery but have sent me a generic stalling message after my third attempt at contacting them. Terrible experience overall, do not recommend.”
“I ordered on the 16th September and since then i never heard of you again.
I also wrote an email to your support but nothing changed since then. I ordered 2 Sweaters, one of them was for a Birthday..”
“DO NOT BUY FROM UNIKCLOTHING! Terrible customer service and even worse quality!
I had a terrible experience with UnikClothing. I understand it's a small, independent brand, but I’ve shopped from many similar brands, and the difference is shocking.
First, I ordered a t-shirt and a hoodie online. Not only did they arrive three days later than promised on their website, but despite following their size guide, the clothes were enormous. And I like oversized clothing, but this was just ridiculous.
To make things worse, I live in Dubai, and I had to pay customs fees that they never mention on their site. When I tried to return the items and asked for help with the return shipping, they claimed that because they're an independent brand, they don’t offer returns. Even when I offered to handle the shipping myself, they ignored my requests for information.
But without a doubt, the worst part is the quality of the clothing. The fabric is so rough that it actually itches, and it’s hard to believe a hoodie and a t-shirt could feel this uncomfortable. This has been one of the worst brands I’ve ever come across, both in terms of quality and customer service. Absolutely disgraceful!”
“This was not a good experience, they mixed up the tracking numbers on the 2 orders I had. One was shipped and delivered very quick but the other one took about a month. The customer service responded quickly at first then ignored me for 2 weeks. Also the quality of the product is nowhere near what they’re charging for it”
