VeinCentre Reviews

Name: VeinCentre
Address: Unit 5, Lyme Vale Court, Parklands, Stoke-on-Trent, Staffordshire
Rating: 4.86

4.9 Rating 1,064 Reviews

97 %

of reviewers recommend VeinCentre

4.9

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03334 553 378

Email:

patientcare@veincentre.com

Location:

Unit 5, Lyme Vale Court,
Parklands,
Stoke-on-Trent
Staffordshire
ST4 6NW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a consultation at the Newcastle clinic on 7th September with Dr Regi. He was very lovely and put me at ease straight away. Everything was explained well and in detail. Also thank you to hazel who was amazing! So lovely and kind. I definitely chose the right team to have treatment with. See you in December”

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Posted 3 years ago

“Had my consultation very pleased the staff was very helpful and kind explained everything about up and coming procedures would definitely recommend”

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Posted 3 years ago

“Thank you for providing a quality service that I would highly recommend.”

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Posted 3 years ago

“So friendly and welcoming, a very relaxed and warm welcome. And nice tea with my own teapot!”

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Posted 3 years ago

“Doctor, nurse and receptionist were very friendly . Good staff”

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Posted 3 years ago

“I was at the consultation very friendly service. Immediately the lady at the reception offered me a coffee or something cold to drink. a very thorough consultation the doctor explained exactly to me. I recommend now waiting for the procedure.”

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Posted 3 years ago

“Everything went very smoothly”

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Posted 3 years ago

“Everthing was explained in full detail so friendly and helpful would highly recommend .”

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Posted 3 years ago

“Clear and precise information on website initially. Felt so anxious and although this didnt go it was eased slightly by the staff there who were lovely. Booked in for treatment after having the consultation which was quick and straight forward.”

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Posted 3 years ago

“I was very pleased with the service and was also pleased that they could operate in 2 weeks. Unfortunately due to the 19th being a bank holiday due to the queens passing away I was not offered another appointment until the 31st october which was 6 weeks away. I thought that as my vein was in a serious condition I could have been offered a date a lot sooner.”

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Posted 3 years ago

“The Veincentre team are exceptional. Welcoming and explained every step of the way. Dr Ananth is an amazing surgeon and would highly recommend the treatment that they provide. Felt safe and relaxed all the way through the procedure. Professional with a mix a humour to relax the nerves. Excellent”

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Posted 3 years ago

“Relaxed atmosphere, staff were very welcoming and all around a very lovely process.”

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Posted 3 years ago

“My overall experience from my first consultation is excellent. Very knowledgeable consultant as you would expect. Explained every step from the start to finish. Great communication, not only at the clinic but also lots of Information through the post. Looking forward to the next step.”

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Posted 3 years ago

“The three staff were friendly and helpful. My appointment started half an hour after the scheduled time. I received an agreement whereby my address (on the letterhead) did not align with the envelope window, so the post office had torn off the corner to read my address - so others in my house now know about my treatment - which is not what I'd wanted. The treatment quote references £100 reassessment follow up meeting. This was not itemised on the price list I received before or after my appointment, or mentioned at any time during my consultation. I feel it contradicts your brand claim to be completely transparent about costs.”

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Posted 3 years ago

Good morning, Thank you for taking the time to leave a review. We are happy to hear that you found our staff to be friendly and helpful. However, we are sorry to hear of the other matters you have raised. We apologise that your appointment start time was slightly delayed. We appreciate that this can be frustrating, and whilst we do all we can to ensure appointments run on time, delays can sometimes be unavoidable. Thank you for making us aware that your letter did not align with the envelope window. We are sorry that this wasn’t corrected prior to your letter being posted. That is something that we will address internally. The £100 reassessment fee is detailed in full on the website and is also contained within the treatment quote letter, so we believe that those are as transparent as possible. We would be happy to discuss things further if you wish, our head office number is 01782 753960. Best wishes, Emily

Posted 3 years ago

“I have just had my EVLA and sclerotherapy today. I was very nervous, however David and Helen quickly put me at ease, explained everything as they carried out the procedures and the time went by really quickly. I have my next appointment booked and looking forward to seeing the end results in a few weeks time”

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Posted 3 years ago

“I went to the Vein centre after not being happy with NHS. The consultant was very thorough.During the scan he found blood clots which had been missed by the hospital two days earlier. They said I did not need a scan. Overall experience was excellent”

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Posted 3 years ago

“Everyone was very nice and helpful. The doctor explained everything in detail and I got answers to all my questions. He was sympathetic and reassuring. The place is nice and clean. The price is high, but I hope I'm in good hands.”

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Posted 3 years ago

“From the minute I arrived to the minute I left I felt I was in good hands, very professional from the receptionist to the consultant.Highly Recommended”

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Posted 3 years ago

“The doctors were patient and thorough in their discussion with me concerning my treatment.”

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Posted 3 years ago

“Very friendly staff and everything was well explained”

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Posted 3 years ago

VeinCentre is rated 4.9 based on 1,064 reviews