VeinCentre Reviews

Name: VeinCentre
Address: Unit 5, Lyme Vale Court, Parklands, Stoke-on-Trent, Staffordshire
Rating: 4.86

4.9 Rating 1,064 Reviews

97 %

of reviewers recommend VeinCentre

4.9

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03334 553 378

Email:

patientcare@veincentre.com

Location:

Unit 5, Lyme Vale Court,
Parklands,
Stoke-on-Trent
Staffordshire
ST4 6NW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Staff are very pleasant and informative. Would recommend on the service provided so far.”

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Posted 3 years ago

“I was very nervous on arriving but as soon as I got here from front of desk and the treatment was excellent and made me feel relaxed.”

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(Stoke On Trent) - Posted 3 years ago

“Initial consultation and I was very nervous, needn’t have been as I was put at ease as soon as I walked through the door. All the staff were extremely friendly. During the scan the nurse and the consultant explained what was going on and what they could see. All round great experience. .”

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Posted 3 years ago

“Been so unhappy with my legs for all the horrid veins for years. I have now got a new lease of life due to having my veins treated. Thank you to the Veincentre they have been fabulous. Very professional and experienced. Would definitely recommend.”

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Posted 3 years ago

“From the moment I walked In to Veincentre I felt completely at ease. I was welcomed by the friendly staff and everything was explained to me In detail. My procedure with Helen and Ananth was so relaxing and friendly I couldn’t recommend them more. Thank you for looking after me .”

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Posted 3 years ago

“Very friendly staff and Helen is very good”

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Posted 3 years ago

“Reception pleasant and relaxed and I was expected. Doctor and nurse highly professional and approachable. Clear explanations and encouragement to ask questions.”

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Posted 3 years ago

“A very pleasant, professional and prompt experience”

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Posted 3 years ago

“Staff polite and helpful. Felt disappointed with 30 minute consultation with little feedback on existing levels of circulation. Expected more information on current levels of deterioration, instead was taken through surgical procedure process and possible complications, I had already read on line. I expected more clinical information in the letter. Surely this would have been included in a GP letter? Margaret Stafford”

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Posted 3 years ago

Dear Mrs Stafford, Thank you for taking the time to leave us a review. We are glad to hear that you found our staff to be polite and helpful, but we are sorry to hear that you feel disappointed following your consultation. We are unable to discuss specifics as this is an open platform, in line with GDPR. However, our consultants always discuss the findings of the scan as part of the consultation, and this is always documented in the appointment report. It is extremely important that as well as discussing the recommended treatment, the risks are explained in full. Although the risks and complications are rare, we are open and honest to ensure that our patients are fully informed of everything before going ahead with treatment. We've passed this over to the clinic manager, who will be in touch with you soon in order to discuss things further in more detail, but if you have any queries in the meantime, please don’t hesitate to contact us. Best wishes, Emily

Posted 3 years ago

“I was made to feel very comfortable and they explained every step. Communication was brilliant before after and during. Thank you”

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Posted 3 years ago

“Receptionist was lovely made me a pot of tea, consultant was very good explained everything to me and answered all my questions, and put my mind at ease”

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Posted 3 years ago

“Very polite, welcoming and accomodating”

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Posted 3 years ago

“Vary professional and vary friendly the minute I walked in just waiting for the letter about the consultantion so I can read everything that they found wrong with my leg”

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Posted 3 years ago

“Very friendly and professional service. They put me at ease and explained everything very thoroughly. I would highly recommend Veincentre for your treatment.”

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Posted 3 years ago

“Everyone from the receptionist through to the Consultant made me feel at ease and answered all my questions.”

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Posted 3 years ago

“The staff were very helpful and welcoming and explained everything.”

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Posted 3 years ago

“Greeted warmly by the receptionist. Prompt in attending to me. Friendly professional staff. All procedures explained fully. Excellent service.”

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Posted 3 years ago

“Interesting.”

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Posted 3 years ago

“Everything was excellent, lovely clinic, friendly staff and the consultant explained the procedure very well.”

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Posted 3 years ago

“Very friendly and professional service. I was given a full explanation of the treatment I would need, the expectations, risks and costs involved and felt fully included in my treatment plan.”

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Posted 3 years ago

VeinCentre is rated 4.9 based on 1,064 reviews