VeinCentre Reviews

Name: VeinCentre
Address: Unit 5, Lyme Vale Court, Parklands, Stoke-on-Trent, Staffordshire
Rating: 4.86

4.9 Rating 1,064 Reviews

97 %

of reviewers recommend VeinCentre

4.9

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03334 553 378

Email:

patientcare@veincentre.com

Location:

Unit 5, Lyme Vale Court,
Parklands,
Stoke-on-Trent
Staffordshire
ST4 6NW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and pleasant to talk to.”

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Posted 3 years ago

“I was welcomed and made to feel comfortable straight away by Receptionist. Doctor Had a lovely manner . Nurse did not look appalled at my legs. Staff were wonderful”

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Posted 3 years ago

“I had an excellent experience at the vein centre. The area was very welcoming, and the receptionist engaged in conversation to ensure we were alright. The doctor gave me a thorough examination and discussed her findings as she went along , the nurse was on hand to make me comfortable. The doctor invited my husband into the consultation are you hear her findings. I was nervous before I arrived for my appointment but I came away feeling reassured and positive about my consultation.”

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Posted 3 years ago

“Very impressed with first impression although doctor spent a lot of time telling me about what could go wrong rather than the actual procedure. If honest it felt about rushed to me and nurse could maybe smile every once in a while.”

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Posted 3 years ago

Dear Mrs Pointing, Thank you for taking the time to leave us a review. I am glad to hear that you had a good first impression. Our consultants are extremely thorough; it is highly important that all treatment risks are discussed so that patients can make an informed decision, but I apologise that you felt the appointment was rushed. Please don't hesitate to get in touch with our patient advisory team should you have any queries regarding the appointment. Best wishes, Emily

Posted 3 years ago

“So far excellent as to explanations and advice.”

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Posted 3 years ago

“Friendly and professional, felt very comfortable and confident that they are the place that will help me with my vein issue”

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Posted 3 years ago

“I was impressed and very pleased, as to how quickly I got an appointment for a consulation. Mr Rob McCarthy explained things very clearly and allowed me to ask questions. It was agreed there is no need for any treatment, and I was pleased with this. It is good to know that I can contact the Veincentre any time within the next 12 months if I have any queries or problems. My thanks to Mr McCarthy and his nurse, and the receptionist for her warm welcome.”

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Posted 3 years ago

“The receptionist was wonderful and very helpful. Mr Drury and his nurse were excellent. Very informative and reassuring.”

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Posted 3 years ago

“The staff was excellent and made me feel at ease. The consultation was efficient, professional and everything was clearly explained to me”

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Posted 3 years ago

“Consultation was informative re possible treatments available to me and costs expected. Dr.and nurse very professional.”

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Posted 3 years ago

“I contacted Veincentre to ask about possible treatment options. I received detailed information in response and I was given a questionnaire to complete. I found it easy to make an appointment at a clinic near my home. When I attended the clinic the staff were all friendly and approachable and helped me to feel at ease. The facilities were clean and comfortable and I appreciated having a small changing room separate from the treatment room where my appointment was held. The doctor took the time to read over my information and explain the procedure before the scan took place. I was pleased to receive detailed answers to all my questions. After the scan, I was given treatment options and prices. I was able to decide if I wanted to go ahead with the treatment or if I wanted to go away and think about my options. I didn't feel under pressure to make a decision, which I appreciated. I decided to book another appointment for treatment because I felt confident in the doctor and the clinic.”

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Posted 3 years ago

“The receptionist very friendly and helpful. The doctor and nurse were very professional, explaining everything and happy to answer all if my questions”

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Posted 3 years ago

“The staff were helpful and polite. The consultant was knowledgeable and explained things in an easy enough manner for me to understand. There was just 2 minor niggles. A/ The appointment confirmation advised there was no parking available at site and provided accompanying map to nearby parking (about a 10 minute walk away) But then bc it was a weekend appointment we found we could have parked at site and indeed my husband went and moved the car round as I had had my knee replaced a few weeks before and the walk was really not welcomed. B/ I was early for my appointment but I had to wait 35 minutes for the consultant to finish with the previous patient taking his time up.”

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Posted 3 years ago

“Just went for the initial examination. Everyone was very pleasant and efficient from first walking through the door until leaving.”

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Posted 3 years ago

“I found the staff welcoming and I felt my assessment was thorough. My consultant took time to explain his findings and gave a careful explanation of my options for treatment . He was able to answer all my queries in a reassuring manner.”

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Posted 3 years ago

“Everything went so well from the scan to the consultation the information and risks involved Was in depth and all my questions were answered Looking forward to the procedure and my results too”

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Posted 3 years ago

“At my consultation, all staff were helpful, understanding and friendly. Everything was explained to me in a caring but practical fashion so it was easy to understand. I felt the service was personal to my needs.”

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Posted 3 years ago

“Very pleasent staff made me feel very relaxed”

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Posted 3 years ago

“All the staff were friendly and put me at ease”

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Posted 3 years ago

“Everyone from the receptionist to the consultant was so lovely, welcoming and down to earth! I would recommend their services.”

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Posted 3 years ago

VeinCentre is rated 4.9 based on 1,064 reviews