VeinCentre Reviews

Name: VeinCentre
Address: Unit 5, Lyme Vale Court, Parklands, Stoke-on-Trent, Staffordshire
Rating: 4.86

4.9 Rating 1,064 Reviews

97 %

of reviewers recommend VeinCentre

4.9

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03334 553 378

Email:

patientcare@veincentre.com

Location:

Unit 5, Lyme Vale Court,
Parklands,
Stoke-on-Trent
Staffordshire
ST4 6NW

Write Your review

Tell us how VeinCentre made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a warm welcome and were seen immediately. Both the nurse and the doctor explained everything very well, inviting any queries or questions. The receptionist prepared and gave us all the paperwork required for our next visit in both a professional and friendly manner.”

Helpful Report

Posted 3 years ago

“Efficient booking system and courteous service from everyone. Good explanations given during consultation. Will definitely be coming back for the course of treatment recommended. Thank you”

Helpful Report

Posted 3 years ago

“The overall experience was very good from the Doctor to the Nurse, very pleased and looking forward to having my veins done, would definitely recommend the Veincentre at the moment.”

Helpful Report

Posted 3 years ago

“From the minute you walk in everybody makes you feel very welcome.”

Helpful Report

Posted 3 years ago

“Although the Doctor was running a little late, the Receptionist was very friendly and provided me with a coffee and chatted while I waited. The Doctor was clearly experienced, very knowledgeable and an expert in his field, equipped with state-of-the-art ultrasound equipment. He explained the treatment available for my particular problems and went through all of the pros and cons clearly. I left the appointment feeling that I had made the right decision to come to Veincentre and had, at last, found a service provider I could be confident in. Finally, the price I was quoted was quite a bit better than other offers I have seen while researching the market. Very pleased.”

Helpful Report

Posted 3 years ago

“A clean,bright reception area & very friendly ,welcoming receptionist who offered me a drink & even ,kindly,charged my phone for me!I I was made to feel relaxed and well informed in my consultation & did not have any doubt about their capabilities leading to me booking the earliest appointment available.”

Helpful Report

Posted 3 years ago

“The team were thorough and were very honest in their advice. I would certainly recommend the veincentre.”

Helpful Report

Posted 3 years ago

“Very professional staff, answered all my questions and I'm happy to have booked the required treatments.”

Helpful Report

Posted 3 years ago

“The receptionist and advisors were very helpful and answered all my questions. They were able to ensure I had a good understanding of the procedure.”

Helpful Report

Posted 3 years ago

“Excellent pre-appointment service and communication. Excellent welcome by receptionist and clinical team. Nurse and consultant explained ultrasound process with clarity and in detail. Ultrasound carried out with due regard for my dignity. Outcome of ultrasound and proposed treatment plan explained very clearly and put me at ease.”

Helpful Report

Posted 3 years ago

“Easy to find. Staff helpful, friendly and professional. Everything explained very clearly.”

Helpful Report

Posted 3 years ago

“The consultation went great! But a little confusion with the cost of the treatment needed. Telephoned the help line but they were a bit vague. Hopefully this will be rectified when I receive my treatment.”

Helpful Report

Posted 3 years ago

Dear Mr Ord, Thank you for taking the time to leave a review, we really appreciate it, and we are glad to hear that your consultation went well. We are sorry to hear that there has been some confusion regarding the cost of your treatment and that your query wasn’t answered when you spoke to our patient advisory team. We will ensure that this is passed over to the clinic manager to have a further look into and will arrange for someone to be in touch with you soon to answer any questions or queries you may have prior to your appointment. We will also confirm the cost of your treatment so that you know exactly what you will be paying in advance of the date of your treatment. If we can be of any further assistance in the meantime, please do not hesitate to contact our patient advisory team on 01782 753960. Best wishes, Emily

Posted 3 years ago

“Made me feel at ease very friendly. Communication and explanation excellent.”

Helpful Report

Posted 3 years ago

“Treated with professionalism and care right from the very first phone call, through to the lovely reception lady and care received thereafter.”

Helpful Report

Posted 3 years ago

“Lovely relaxed atmosphere. Procedure explained clearly. Looking forward to returning for my surgery. Can’t wait to get rid of my lumpy veins 😊”

Helpful Report

Posted 3 years ago

“excellent service, very polite and helpful understanding of your concerns”

Helpful Report

Posted 3 years ago

“The staff are very pleasant and helpful. So very kind. The only trouble is that it’s so extremely expensive, I thought what I’d paid would have been a part of the whole amount, but I had a letter saying it’s not. I paid £250 already and with all the inflation now I won’t be able to pay £2,600 as well , everything is going up so high now. I think that amount is far too much, I don’t know why it is. I’ll have to go the NHS instead”

Helpful Report

Posted 3 years ago

Good morning Mrs Taylor, Thank you for taking the time to leave a review; we really appreciate this. I'm sorry to hear that you have not opted to have treatment with us following your consultation due to the cost. We genuinely try to keep our costs as competitive as possible and pride ourselves in being upfront about all possible fees. We do appreciate that due to the way the world is at the moment, this can make things more difficult. We hope that you manage to seek help with the NHS, however if you do wish to come back to Veincentre, we would be very happy to see you so please don't hesitate to contact us should you have any further queries. Best wishes, Emily

Posted 3 years ago

“The whole team were very welcoming which made me feel at ease during my visit at veincentre.”

Helpful Report

Posted 3 years ago

“The consultation was very clear, well explained and provided me with all the information required to reach a firm conclusion. My only criticism is that I have now tried twice to book an appointment to have the procedure but am informed that it is not possible currently”

Helpful Report

Posted 3 years ago

Dear Mr Barnes, Thank you for taking the time to leave a review. I am so glad to hear that your consultation went well and that you feel everything was well explained. As many of our consultants work in the NHS as well as Veincentre, we only add clinic dates into the diary so far in advance. Due to this, we don't yet have the availability for the time frame you would like your treatment. However, I will ensure that you are added to the waiting list so that we can contact you as soon as the dates become available. If you have any further queries, please don't hesitate to contact our patient advisers on 01782 753960. Kind regards, Emily

Posted 3 years ago

“Good service , good explanation of treatment. Friendly service.”

Helpful Report

Posted 3 years ago

VeinCentre is rated 4.9 based on 1,064 reviews