“Everything was perfect except for the timing of receiving the tickets. I received them only a few hours before the concert. Given I travelled from a different continent to see the concert, I was quite nervous. I spoke on the phone with viagogo and they solved it. Hope they can improve on the timing of receipt of tickets. Other than that, everything OK.”
“Was worried that we would not receive the tickets because it is almost impossible to google a good review for Viagogo - so here is that good review - tickets did not arrive until the day of the concert but were valid and there were no issues entering the venue. Viagogo support were very honest with me about the chances of there being a problem when I contacted them a week earlier. They admitted that sometimes problems occur but reassured me that in the instance that there was a problem their guarantee to supply replacement tickets would stand and the chances of replacement tickets were high.
We were not able to get tickets from Ticketmaster when they went on sale so Viagogo offered and provided our only chance to see Paul McCartney and I am very grateful to them!”
“Paid for parking I never used. Though it was a lot a stadium but it was 35min away smh didn’t know until after getting there.
Ticket purchase for concert was great no problems there! I would definitely us apl again but only for concert not parking”
“I bought 6 tickets for the Abu Dhabi F1GP. When I received the confirmation it showed that the tickets were for 2 days but only the date of the first day was mentioned. Called, was kept on hold for guite a while and told it was for 1 day only and was promised that they will ask the seller to make it for 2 days. Didn’t hear anything for a week and called again. Again kept on hold for a guite a while but then rest assured that the tickets were for 2 days. After that everything went smooth, was kept informed about the name change and the release of the tickets. At the venue also no hick-ups whatsoever. Viagogo is not a criminal organization as far as I am concerned, like I read in some reviews.”
“Yes I did pay a bit more then the face value of the ticket but I got good tickets and I was happy to go to an event for which there were no other tickets at the time. Yes their customer service is mostly pre-written reply's but someone actually did call me about a problem I had and so I am happy with the service I received.”
“I was fully aware that viagogo is a sell-on ticketing site so was expecting to pay inflated prices. After purchasing two tickets for Ball & Bow at The O2 and receiving a download for my tickets I was concerned, after the reviews I’d read re Viagogo, that my tickets may be invalid. I emailed them and got a prompt, positive, response explaining how their company operated, with a contact phone number should I have any problems at the venue. The person selling the tickets via this site, does not get their money until AFTER the event. Although I was still anxious, I arrived at the venue, tickets were scanned through, perfect seating! Expensive, yes. But it was a sell out show which I desperately wanted to see, and I did!”
“Viagogo is a reliable website to buy and sell tickets. The process is very simple and they provide clear instructions every step of the way. My only slight issue was it is impossible to call someone if you need help. Every link in the website just takes you to other on-line forms. Bit frustrating, however my ticket purchase and sale went through fine.”
