“Total fraud; after buying the abu dhabi cold play tickets in Jan 2025 they informed us that they will issue the tickets on the day of the event only. We investigated the case all our friends who bought the tickets from the official website already got the tickets. And we were informed that the tickets from the official website are only the authentic tickets. They robbed 1384€
We booked out flights and hotel
Total mess. Don’t ever use their platform”
“Do not buy tickets for a Royal Albert Hall Concert through Viagogo as we discovered for a Bob Dylan event. You will be refused entry at the door regardless of the tickets”
“This is definitely a site you should not buy tickets from. I tried to buy tickets twice, the first time I ordered tickets for the Galatasaray Bayern Munich match, they stalled me saying that your tickets would arrive by the match day, but they said they could not provide tickets on the match day. I had come 1000 km for this match. In my second order, although I ordered 10 days in advance, my ticket did not arrive until 4 hours before the match. I wrote to customer service and told them that I wanted to cancel my ticket because even if the ticket arrived after this time, I would not be able to make it to the match. They said they were starting the cancellation process, but the ticket arrived 2 hours before the match and I had a 4-hour drive to go to the match and I still could not go to the match and my money was gone. In conclusion, you cannot trust this site and make plans. This is a site you should stay away from.”
“Bad experience, not recommended
Bought a ticket for for a show in Vienna the 8th of November since July and I paid a 40Euros for international shipping
Received an email confirming my purchase
After logging in I've found that the tickets will arrive on the 7th of November to my country (the event on the 8th) the site didn't highlight the delivery date prior or during the checkout
I contacted the Viagogo agent on the chat box, he was completely away from helping me to find a solution to make sure that the ticket will arrive few days before the event so I can manage my flight and accommodation reservations
He said "sorry I can't help you, you have to wait until the 7th of November !"
After a loooong chat with him I didn't find any help from his side
I contacted the help desk again asking the following "what if you deliver the tickets to an address in Vienna will you deduct the international shipping fees and charge me for local delivery fees ?" The amazing answer was NO,
I'll will never use Viagogo site again, very bad experience”
“Guten Morgen,
ich werde NIE wieder etwas auf Ihrer Plattform bestellen!!!!
Das ist Wucher, Betrug gepaart mit grottenschlechtem Kundenservice, wobei man diese Bezeichnung hier getrost vergessen kann.
Ich hatte Probleme, die Tickets, die ich weiterverkaufen wollte via Viagogo , da ich keine Ticket ID, URL1…… hatte. Ich habe alles versucht. Mehrfach via Chat oder der App
Kontakt mit „Kundenservice“ gesucht. Nur Robot Chats oder `Mails`, die immer wieder in einer automatisierten Standardantwort und Verweis auf Anleitung mündeten.
Dies E-Mail-Adresse hier habe ich nach langem, langem Suchen gefunden. Jetzt auch Zeit und Ruhe zuhause. Wenn man unterwegs ist,
ist das alles nochmal viel lästiger, anstrengender, umständlicher. Aber da setzen Sie ja scheinbar auch drauf.
Es ist zum Verrücktwerden. Alle Chats und was ich geschrieben habe, natürlich nicht (mehr) sichtbar. App auch nicht mehr brauchbar bezüglich dieses Events.
Macht aber nichts. Die Zahlen sprechen Bände!!!
Hier die Erkenntnis ( das Ticket zeigt erst nur den QR Code an und man kommt nicht drauf, noch weiter runter zu scrollen),
wie die Summen zustande kommen und in welcher Höhe!!!!!!!
2 Tickets á € 174,99 € 349,88
( bei Ticketmaster geordert für €74,90 pro ticket: = € 149,80!!, war nicht deutlich!!)
Gebühren!!!! € 58,45
Steuern : € 11,02
Gesamt: € 419,65
Differenz: €419 - € 149,80 € 269,85
Kosten Nicht Weiterverkauf durch abgrundtief schlechten Kundenservice: € 158,32
€ 428,17 Fast das 3-fache des ursprünglichen Ticketpreises von Ticketmaster!!!!
Ich werde hier juristische Schritte unternehmen und genau diese Mail in die Reviews setzen, wenn ich nicht umgehend den Betrag für den Nichtverkauf und einen angemessenen Betrag
für den Ticketpreis zurückbekomme.
In Erwartung einer umgehenden Bearbeitung meines Anliegens.
Carmen Graf
Standard Antwort von Viagogo:
Sehr geehrte Carmen,
vielen Dank, dass Sie sich mit uns bezüglich Ihrer Bestellnummer 542096465 für Adele am 30 August 2024 in Verbindung gesetzt haben.
Da Sie die in Ihrem Verkauf mit der Nr.: 542096465 angebotenen Tickets nicht bereitstellen konnten, mussten wir Ersatztickets für den Käufer finden. In derartigen Fällen haftet der Verkäufer für alle zusätzlichen Kosten, weshalb wir Sie mit € 158,32 belastet haben . Dieser Betrag wird dann als Abzug von Ihrem Gesamterlös in Ihrer nächsten Zahlungsemail von viagogo ausgewiesen. Stellen Sie bitte in Zukunft sicher, dass Sie die verkauften Tickets bereitstellen können, da nur das Ihre Zahlung garantiert und zusätzliche Gebühren vermieden werden.
Mit freundlichen Grüßen,
Lucian
Null Sterne werden leider nicht angeboten.
FINGER WEG VON DIESEM ANBIETER!!!”
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“THE BIGGEST SCAM
I BOUHT FOOTBALL TICKETS 1 months ago and the Match is today and I didn’t receive anything , they told me the last five days to wait and wait now they told me that they speak with the person that sell the ticket WTF IN 4 hours I HAVE THE GAME AND THEY NOW SPEAK WITH THE PERSON , NEVER BUY FOR THIS SITE”
“WORST PLATFORM EVER!! I bought VIP tickets for a soccer match and I had to contact them bc I hadn’t received the tickets the day of the event! When I contacted them they said the seller wasn’t able to fulfill the order EVEN THO they confirmed my order weeks ago!! Why do they sell tickets the seller isn’t able to fulfill!? And then they just gave me the option to get some tickets that are worth less than half of my tickets and didn’t refund me anything! We even traveled to the city just for the match, paid a hotel night, rented a car (bc originally we had parking access). THE WORST!!”
“Viagogo es un fraude, no compren por esta plataforma, no te garantizan tus entradas. Me quedé sin boletos para el concierto, estuve preguntando desde una semana antes para descargarlos y solo me daban largas. Es una porquería de sistema, el mero día, 3 horas antes de me dijeron que no iba a ser posible descargar mis boletos que me harian un reembolso, valiéndoles todo lo que implica. No es una plataforma segura, de verdad NO comprendo por Viagogo, tuve muy mala experiencia”
“Although I had booked and paid for specific seats at the 02 costing over £350 each, when the seats were issued just days before the event, I was given totally different seats that were further away from the stage. When I complained to Viagogo, they told me they do not guarantee seats! This is absolutely outrageous! Why would you offer the facility to book something you cannot guarantee, especially when you take payment at the time of booking? Doesn't this constitute a contract? Makes an utter joke of the so called "Viagogo Guarantee" that was listed at the foot of every email I received that also confirmed the original seat numbers I had booked.
Be warned, their Customer Service team also show a less than sympathetic approach!”
“The are illegal, they advertise tickets that they don't exist so I could not go to the concert ruining my days and my birthday ! When I asked to purchase another ticket they said they were no more tickets for the event but on their website the are available ...are they true tickets or a scam!
I will never use them again!!!!”
“Simply horrible. They scammed me for 167EUR. I was buying tickets outside of Eu and the original site transferred me to theirs just for the payment. I did not see the final price nor approved the final price on my phone. Just got an invoice of 167EUR without a possibility of cancelling the payment. My bank couldn't do anything nor the police, because the payment is less than 300EUR.
Simply an Indian scam call centre inside EU.
No disrespect to wonderful people in India.
But to allow them to operate in EU and to have desk in EU economic zone is discussing.
Best
Iko”
“If I only I could put 0 stars. They will have several people handling your issue in order to make it so difficult for you and give up. Andreea, one customer service representative, called me and ASSURED ME they will handle everything, as I requested I did not want to deal with so many different people. Well, They just blatantly lied to me as I never heard back from them again and never received the link to exchange my tickets. This is why I gave up and asked for a full refund.
They will drag your issues until you harass them over email. TIP: call the selling department ( option 2) and ask to be put through to someone in customer department because they will not take your call if your event is further than 3 days away. Turns out to get a refund, it takes 2 seconds over the phone but for some reason they dragged it the issue for two weeks when I asked by email :) disgusting company !!!! They will say they were looking for replacement tickets, but your argent falls short when I asked for a full refund and no exchange ticket but was ignored :)
Do not even bother buying from them, it will be a NIGTMARE !!! If you get paper ticket ( you have to pay like a tenner for them but also pay a tenner for e tickets !! ) they will send it only a few days before the event AND they could be fake. Yeah, they are a reseller scamming their way. They also have / had a lawsuit in Switzerland for scamming so.... just DONT”
