“I wish there was a way to rate these scam artists as 0/5 stars. Actually, negative star rating would be more accurate! We never received our tickets purchased for almost $600 in Dec of 2019. I have been emailing, sending screen shots, doing what they have asked me to do to "prove" to them, I never received tickets for our concert. They offered new set of tickets that I also never received (surprise surprise), and they conveniently cannot transfer me to a supervisor or higher up to speak with about a full refund for a product I never received. I have been dealing with them for almost a month now and finally had to buy new tickets from a legit ticket seller in order to be able to attend the concert I have been waiting for, for almost 3 years, that they were going to screw me out of going to had I not bought tickets elsewhere!!! They are literal SCAM ARTISTS!!
I am extremely sorry for anyone else who has been duped by this company.”
“Sent us tickets for coldplay on the wrong date. Did nothing to rectify even though all their emails said tickets were for the 13/8, tickets we got were for 20/8. Missed concert as could not get in with very disappointed family. No offer of compensation for cost of rail fares and hotel. Wouldn’t touch with a barge pole again. No help sorting on the night even though they acknowledge they had tickets for us but would not email. Total incompetence.”
“We have been in contact with Viagogo since the end of June 2022 trying to get a refund for tickets that where never delivered in excess of $500. 5 times we have been told "the refund has been processed ". After jumping through Viagogo's hoops and proving that no refund has been processed, we are then told " it has been elevated ". This has happened 5 times already, we are on #6 now. When we asked to speak to a supervisor, we have been informed that is not their policy. It looks as if refunding money for something that has never been delivered (verified by Viagogo) is also not their policy! I would do more research before using Viagogo for any purchases and save yourself a headache - unless you can afford to throw $500 out the window. Viagogo is proving to be a highly unreliable, unresponsive company.”
“Initially they canceled the tickets without notice. When I noticed on their website they refused to admit they canceled them but reissued them with a new confirmation number. I advised them 3 days before the concert the tickets had not yet arrived. They said they’d look into it. The tickets never arrived. I asked for a refund. They said we have a no refund policy. I asked my bank to cancel the charge. The bank asked for proof the tickets had been delivered. They sent a copy of the blank form email they send when tickets are sent out as “proof”. Meanwhile they send me a communication saying if I hadn’t involved my bank they would have refunded me but now since my bank is involved they have no idea how long it will take. If I could give zero stars I would have. Avoid at all costs. I’m still fighting for my refund and they’ve had my money since March.”
“Terrible awful company. They take your money and run. We bought tickets (at high cost) but the concert was rescheduled and we couldn't make the new date. Viagogo wouldn't relist the tickets - and then it became apparent that the tickets were fake and the transaction was fraudulent. Still (after many mails and many phone calls and frankly incompetent customer service) trying to get money back. Avoid this company - they are just after profit and don't care about their customers.”
“DO NOT USE THIS COMPANY
It’s is an absolute rip off. It is not an authorised ticket agency but acts as agents to resell tickets. This website cleverly pops up when you search fir concert tickets . You basically have to pay the price the seller wants usually at least double the face value ( as in my case , paid £250 for tickets face value £102 ). You don’t know what seats you are getting till the tickets arrive ( 2 days before the concert for me) . Spoken to Viagogo , there is no chance of a refund as apparently all this is in the ‘small print ! And the fun doesn’t stop there after reading reviews many customers have been turned away from the venue as the tickets they had were invalid. I haven’t tested that yet but my tickets have arrived with the other purchaser named !!!! If they aren’t accepted I won’t hold my breath for any help from this dodgy bunch”
“Viagogo is really not trustworthy, besides all overpriced profit, hidden fees and lack of communication and commitment, they decided also to steal my money by saying I sold a ticket I didn’t have. Even though I deleted the selling and then when they said was sold I informed in less than 1h that I didn’t have the ticket.
After 2 months they came charging me a lot more saying they couldn’t replace the ticket sold and charged me 177 euros fee for refund a buyer who "bought" my ticket.
Don’t use viagogo, such a disrespectful scam.”
“Total scam. Got tickets for the North Sea Jazz Festival. Found out they were photoshopped when I arrived at the concert. Humiliating experience.
Avoid Viagogo.”
“Awful company- fraudsters - do not use ever! Please don't be tempted to use these liars, they have taken my money and not given me my tickets. I've talked to at least 20 people and they just lie to you they are investigating the matter, but then they just forget about you. They have brought me to tears - Rolling Stones, Hyde Park 2022, travelled all the way to London, 2 hours before the concert and I still have no tickets. FRAUDSTERS, LIARS, CONMEN, CRIMINALS!!!”
“When I bought my ticket for the Rolling Stones for 25 June the ticket was originally to be sent via courier. I was notified in mid June that this would no longer be the case, and that the ticket would be sent via an app to my phone. As I do not have a smart phone I was unable to consider this option.
I was on the phone virtually every day to Viagogo, and in the main they were unhelpful. I was told on several occasions that I should borrow someone's phone in order to receive the ticket. This is a non starter - who would lend me their phone for a day?
Eventually I was told that the ticket would be available on AXS website. My order showed there, but I was unable to print the ticket - Viagogo told me I would be able to.
On one occasion I asked for a manager/supervisor to phone me back. This did not happen.
Every time I phoned Viagogo it appeared that the advisers had a check list of questions, and if I asked anything outside of the parameters, they were unable to give me an acceptable answer.
I am very dissatisfied with the service you provided, and would have given 0 star rating if this was possible.
I will not be using your services again in the future.”
“Beyond awful. Avoid at all costs! 0 stars.
I have previously both purchased tickets through Viagogo, and sold tickets for events with no issues (apart from the will-the-barcode-scan-and-be-accepted-at-the-ticket-gate stress that comes with buying re-sale tickets!)
Bought tickets for Green Day in London on the 24th June when logging in to my account the day before it still said "Your tickets will be available soon." contacted customer service who "escalated" the issue, but still did receive the tickets in time for the event! Viagogo say as the seller uploaded the tickets a refund is not possible, however, the tickets were never available to download in my account. (I tried several different devices and browsers in case this was the issue, but could still only see the Your tickets will be available soon." message.
What a scam! And given all the other reviews here how are Viagogo still able to operate? I will never be using them again.”
“Searched specifically for Scotty McCreery concert tickets. Found them on viagogo. Purchased them, drove 6 hours to the concert on June 19,2022 at the Sonoma Fairgrounds in Santa Rosa California. Only to find out that Scotty was NEVER going to be there. Bait and switch. Tried to get a refund. The process is a nightmare even to get a rep to message you back.
They said that they could not issue a refund because, "Unfortunately, we are unable to offer you a refund because ticket are correct." Yes, they said ticket are correct.
I sent another email... this was their response..."Thank you for contacting us regarding your order for Country Summer Festival: Chris Young, Scotty McCreery & Raelynn - Sunday on 19 June 2022.
Under the terms of the Viagogo's guarantee, customers receive a full refund for cancelled events, but an performer being late on stage is a matter for the event organizers. We apologize for any inconvenience that this may cause. Performances starting late are something beyond our control. Our role is to provide a safe secure marketplace for tickets." (I tried to explain to them that Scotty was not late, he was not even supposed to be there and they advertised that he was)
And then they went on to say, "Unfortunately, we are unable to offer you a refund. Tickets sold are for a specific event and not for a specific performer. As the tickets sold were valid for the event, we cannot refund your order."
I will not ever purchase from viagogo again. They are a horrible company. Me not reading the reviews before purchasing is on me. Lesson learned. If I look at the bright side, at least my tickets got me into a concert. Most people get scammed and don't even receive their tickets.”
“Waiting MONTHS for my refund - nothing! speak to someone on the phone - promised a call back and refund ASAP - nothing.
Send my final email requesting my refund - next step I'll go to trading standards and the ombudsman.
Terrible DON'T use Viagogo”
“Viagogo is a JOKE. They need to shut this scamming company down like yesterday, Thousands of people buying tickets, not receiving the tickets or not able to download the tickets for the gig and no refunds. I was promised a refund in writing on my account as I couldn't download the tickets. but first I had to update my details.. e.g name, address, bank branch, bic/swift number, new a/c number shortcodes etc., as the tickets were paid from a different card that had expired. This was all updated on my viagogo account.. I pressed the green submit button and it went through. I was on the phone to a viagogo call handler at the time, I was told it wasn't submitted as the call handler named John couldn't see the updated details on his computer. This was the 2nd time I had updated my details this was with call handler Maryjoy, probably made up names. I thought I was going to blow a gasket over the phone, I was so angry. John also kept repeating how long I had been on the phone, not customer friendly at all & very cheeky. I demanded to speak with a manager he said No, he doesn't know or get to see any managers. He told me he would email the dedicated team's department to get a manager to call me & guess what? NO phone call. Believe me I will not let this go..
Do Not buy tickets from Viagogo.
Brian Taylor”
“viagogo are a bunch of scammers. I bought tickets for Elton John concert on the 22 June 2022 and I am unable to travel to the UK due to medical reasons and they refuse to refund my ticket. How does this even make sense when they make millions. They refuse to give me a refund so below is not applicable !!!!!”
“Basically, it's a total scam, they just buy tickets under another company name which is registered abroad (In Spain or somewhere) and then sell them again on Viagogo site much higher. Just ripping off people. Don't trust their advertising, check with the venue and other sources.”
“Purchased tickets to the 2022 Kentucky Derby. Purchased on Feb 12, 2022. The Derby was held on May 7, 2022. Their initial response to my inquiry was that the tickets are often released shortly before the event. Made at least 30 phone calls to Viagogo and their response was that I would get the tickets in time for the event. Then I was notified that the issue was sent to relevant department to resolve. Then the issue was sent to their specialist customer support team. I'm guessing these teams were the round file because I received no response from anyone.
I live just outside of Portland, Oregon. It's not that I walked across the street to Churchill Downs. My airfare and hotel costs was $6200.00. The whole time I was guaranteed by Viagogo that I would receive my tickets in time for the even.
We flew into Louisville and on the Thursday before the event we went to Churchill Downs and inquired about them releasing the tickets to the third party vendors. The assured us that the tickets had been released several weeks earlier. Another call and was again assured that I would receive the tickets.
On the day of the event i called and they said the tickets would be there. We went to the event and was told there was no tickets for us. $2200.00 down the drain. We were able to purchase tickets directly from Churchill Downs.
They only refunded my money after I issued a dispute with my bank. They refunded the money on June 9, 2022. Which means they held onto my money from Feb 12th til June 9th.
I was told today that I would not receive any further compensation for my costs.
I am a disabled Vet on a fixed income and this is how Viaggo treats people.”
“I bought my tickets for a Harry Styles concert on June 2020. Due to COVID the event was 'postponed' and Viagogo refused to return my money or let me resell the tickets. I bought 2 tickets in the lower-tier section and by the time the event was rescheduled for July 2022 I decided to attend the event. However, Viagogo sent me an email saying the event was in high demand and they could offer 'comparable tickets' in the upper-tier only. Otherwise, I could get a refund. I called to complain since they had my money for 2 years and when they had to give me what I bought they did not deliver. But I was told that I could get a refund if I wasn't happy with the option they were offering. I told them I thought they were a fraud! I wish I had read all the reviews before buying tickets with them. Run away from them! you don't know what you are buying!!!”
