“We bought tickets for football game, they sent us tickets with qr code and evertything looks normal but when we arrive on the gate they told us that the tickets are fake and that they have a lot of tickets from this site that are fake...We also overpriced the tickets that are fake!”
“Viagogo is an absolute con - Took $1395 for two tickets for the Italian Grand Prix for a specific area of the track waited until the day before claiming that the track had not released them yet and then when I arrived in Italy provided tickets to a completely different part of the venue which were $900 cheaper - The website says call or email if there is something wrong and there is no one there and the email address is answered during a weekday when the race is over a complete con and I will continue to voice my disgust. If any one needs proof of the tickets and their cost I can prove this with copies of what was paid for and what was issued . D Pow”
“Avoid. The worst company I've ever dealt with. Selling tickets which we know are priced up which is fair enough, take a £50 fee for matching a buyer and seller which shows right after you've selected a ticket but then don't actually guarantee the ticket in their small print. Bought a ticket for a gig, chased them as hadn't received the ticket to my phone. Kept saying all day it will be there, spent hours on the phone to them. Then 2 hours before the gig just said can't fulfil your order BY EMAIL. So a trip to London wasted. Shocking customer service. They were then selling the same tickets through their site but wouldn't match me to one as the sellers were now selling for higher prices. Never review usually but just don't use them. Realised how bad the reviews are elsewhere and numerous newspaper articles about how shocking the business model is.”
“These fradusters showed me price in Argentenian pesos and charged my card in US dollars. This is fraudulent. All card companies use the MEP conversion for argentenian pesos, but this company used the FOREX exchange rates which is twice as much.
I contacted them within 1 minutes of the transaction after I saw I was charged 3 times the amount it should have been but they refused to make amends. This case will be going to court.”
“How this service even STILL EXISTS? This is a real fraud criminal organization. They sell NOTHING. They don't have any tickets. The site shows you that they have tickets available, but its a lie! And they don't give you refund - this is a direct violation of consumer rights!
My story: I bought 2 tickets to Depeche Mode. Site tells you that they have tickets. Then shows you that they check the availability, and confirm. Then you pay. And that's all. You send the money, you don't get anything - just dubious promise that they send tickets to you "just in a day of concert". This means they don't have tickets. They sell air! Now i'm trying to figure out how to make a refund, because Viagogo site tells you - f*** you with your refund.”
“I paid 73.83 for Andrea Bocelli Athens today (18/07/23) and the written price on the tickets is 49.50! What's strange is that the tickets do not have anywhere the "viagogo: logo written on the them BUT vivawallet! ...So the question is what is the role of vivawallet on this? ...............I hope AT LEAST to be alble to attend the concert!”
“Concert starts soon. Confirmation of seat numbers sent days ago but no tickets and no QR code. 2 days trying to get QRCode but links lead nowhere. They’ve sent a link for replacement tickets but it states there are no tickets available. Ripped off but won’t give up on a refund yet. Avoid like the plague”
“Bought two tickets for the Beyoncé concert in London months before the event. I expected to have some admin fee added to the purchase, the process seemed absolutely fine. However, when I received the confirmation for the tickets, the face value was almost half of the amount I paid and a £46 admin and booking fee was added to the costs. There was no visibility about any of this when purchasing the tickets, and I find it disappointing that such profiteering on tickets is legal in the UK.
The concert of course was amazing, but I really feel let down about the price of the tickets.”
“Bought tickets to Michael Buble, and paid $100 more than we should have.
Purchased the tickets 8 months before the event, and when we went, the seats were the furtherest away from the stage, as high up as you could go at the RAC arena. People in front of us only paid $100, which was probably a fair price.
Did however love the concert.”
“Absolute crooks - I was sold tickets that when received, where NOT the tickets I purchased - they were at a lower price and in a nose-bleed section of the concert - almost half the cost/price of what I paid for them.
Viagogo support was awful, automated responses and never really understanding the issue or at least ignoring it. They said the reseller uploaded the wrong tickets and they were trying to find new tickets.
These guys are absolute crooks/scammers - avoid at all costs.”
“Bought tickets to Andrea Bocelli concert. The company charged me 448.28 Euros per ticket plus tax and service fee. When I received the tickets, they had a face value of 97.99 Euros per ticket. The company has since refused a refund and keeps insisting that I should re-list the tickets on their site so as to perpetuate the scam which I wouldn't wish on anyone. AVOID! This company at all costs. DO NOT fall for the scam and their business practices that violate consumer rights. I am yet to get a solution regarding the refund because they keep telling me the same thing using different verbiage. I have since reported them to the better business bureau and I'm yet to get a resolution.
Go directly to the online box office of the show/concert/event instead of using Viagogo. They use unlawful pricing tactics and will markup the tickets by 400%; they do not clearly and visibly state their no refund policy and try to force one to re-list the tickets on their site to keep perpetuating the scam. Then there are the added fees and taxes. Avoid the headache by avoiding this site.”
“TOTAL RIPOFF -ISTO É UMA BURLA !!! EVITE A TODOS OS CUSTOS
We bought Norah Jones tickets and later realized that the price we paid in total was 185% of the tickets' face value.
THIS IS A TOTAL RIPOFF!!!
AVOID AT ALL COSTS.
Note: upon further investigation fairly priced tickets were still available from other ticket providers.
Compramos os bilhetes da Norah Jones e depois percebemos que o preço total que pagamos era 185% do valor de face dos bilhetes.
ISTO É UMA BURLA TOTAL!!!
EVITE A TODOS OS CUSTOS.
Observação: após uma investigação mais aprofundada, os bilhetes com preços justos ainda estavam disponíveis em outros fornecedores de bilhetes.”
“Others have said it, but I would also leave a zero if could.
I purchased two tickets to see Florence + the Machine at the 02 in London back in March 2022. The original show was scheduled for 19th November 2022, however, it was cancelled as Florence had broken her foot. It was then rearranged for 28th January 2023.
The e-tickets for the original show were sent from Viagogo to the 02 app. They were visible on the app so that you could gain entry to the 02. However, there were no tickets on the app for the rearranged date.
Therefore, I attended the 02 earlier in the day and checked with the Box Office. They informed me that my allocated tickets were now assigned to other people - basically resold without my knowledge or consent. I therefore had no tickets for the event, and no contact / refund from Viagogo. I travelled from Birmingham to London for this, including a hotel stay.”
