“,compré dos entradas ,las cuales me cancelaron. El último día pude adquirir una . Pero no entiendo porque si ya hice una compra de dos entradas ,me la cancelan como si nada. Casi me quedo sin ir al recital.
Dspues tuve suerte o me tocó un buen vendedor que en el día me dió la entrada ,un día antes del evento . Eso es todo”
“Os bilhetes foram recepcionados a tempo, e embora não tenham lugares marcados, conseguimos sentar-nos. O problema maior foi ter sido num sector da claque e o facto de estar tudo de pé também nos impediu de ficar sentados! São bilhetes que não interessam para todo o público!
Houve também muitas falhas de comunicação no chat que foram resolvidas no contacto telefónico.”
“Resell process was great.. bit unclear what apps etc have to be downloaded to access tickets
And service charges are a rip off when it first appears like you’ve got a bargain”
“Fue perfecto el proceso de compra, pero resultó sorprendente que luego en el resumen de la TC el importe haya sido en DOLARES, cuando el importe publicado y el que pagué al momento de la compra fue en PESOS ARGENTINOS. Tengo un derecho a reclamar por COnsumidor, atento que me salió más caro que en la oferta publicada”
“Muy bello . LES AGRADECERÉ ME reintegren el dinero por no enviarme las entradas . En la tarjeta Américan Express no entró la devolución que me habían prometido . Al final me las mandaron en forma virtual con la aclaración de la devolución . Ma Marta Quiñones ( compré 4 entradas )”
“The ticket itself was great in price and seating.my only issue was clarity of how and when id recieve ticket and from who.Basic info like you need this app was wrong,also not being able to download to my email,said invald had to use a friends.Needed to ask for resend (didnt recieve first send)panicking day of got tiks 4hrs before event.These issues seem easily rectifiable,then id recommend you to everyone and use again without hesitation myself
Reagards Mark”
“Me pareció excesivo el costo de servicio cobrado, siendo que la entrada, al tener un costo de $ 111.000, el servicio cobrado fue de $ 43000(aprox 40%), terminando de pagar por entrada precio final $157.000. Además, tuve que imprimirla por mis propios medios, dado que no me la llevaron a mi domicilio. Éste año en Copa Davis, Málaga(final), adquirí la entrada sin costo de servicio y no tuve que imprimirla. No encuentro el motivo del servicio cobrado. Espero que sean más contemplativos en el porcentaje del precio del servicio brindado. Gracias”
“I had a positive experience. The only thing that I hated was the fact that when I went to buy the ticket it said that it was 88€ but after I picked it and went to pay, the extra (hidden) fees brought it up to a total of 138€. 50€ extra. That's the price that should be displayed when picking seats. I think it's a cheap trick and therefore the 3 stars.”
“Reluctantly brought resale for Benson Boone at Brixton and reading reviews I was nervous so we went for instant download. Tickets were transferred immediately which was a massive peace of mind and gained entry without any issues. Only gave 3 stars as I don’t agree with buying resale from worldwide companies who make so much profit from true fans. You can see who the sellers are and such a shame these companies buy up most of the tickets. There were so many seats left at this gig which was classed as sold out. So if you’re prepared to pay a disgusting price I’d go for instant download for sure.”
“I believe there are several areas where Viagogo could enhance the customer experience and reduce the need for customer support. One key issue is how ticket types are currently displayed (e.g., Student Concession, Senior Concession, Full Price tickets, etc.). At the moment, all ticket types are shown together with no option to filter them. This can lead to customers mistakenly purchasing concession tickets, believing they are full-price tickets, especially when the prices are similar.
Introducing a filter option at the start of the purchase process to separate concession and full-price tickets would significantly improve the customer experience, decrease the number of inquiries, and elevate overall service levels.
As shown in the attached screenshot, there is no option to filter between concession ticket types and full-price tickets, leading to confusion when prices are almost identical. A simple filter option would resolve this issue effectively.”
“I'm giving 3 starts, because I'm not supporting Viagogo in this what they are doing, but fortunately I had good experience and everything was without problems. For example, I bought 2 Post Malone tickets 2 days ago. Post Malone had concert yesterday in Copenhagen, so I bought it only one day before the concert.
The FIRST problem is that they used the common tactic, how to persuade the customer to buy the ticket. U can find that system on the internet. Firstly they show you really good price for the ticket, they say that there is only few tickets left (1 in my case), they show you the fake timer of you reservation (so take your time, there is no real timer :) ), then they ask for your personal information included your credit card number and so on, and in the very last step, they show you the final price, that includes high handling and booking fees, usually 20-30% of the price of the ticket. BUT, that's not a SCAM, that's not a fraud. It's only because people are naive and inattentive. I knew that this ticket is not the last one, that I have no timer and that there will be high fees, however, I still bought tickets under the real price. Real price was 650kr (88€), ticket price on viagogo was 395kr (53€), fees were approximately 30% so total price was 512kr (68€). So I still bought tickets under their value.
The SECOND problem, is when people order tickets to their home, to their address and don't order E-Ticket. Don't do that, there is a chance that these tickets won't arrive to your address :). My e-tickets came to my email few minutes after purchase.
Here comes the THIRD and BIGGEST problem. These tickets are valid, however, they can be sold more than once, respectively the seller that sold this ticket through Viagogo, can go the event as well. That's why it's really risky to buy tickets from resellers. This applies only for tickets where information and code are not changing by reselling. However, they can't be used more than once. That means, that there is a CHANCE, that you won't be able to entry, because this tickets was already used. So if you want to limit this chance, the best way is to be there first :). We had seating tickets, that means, normally, people don't rush to the venue. They can come 15 minutes before the concerts, and they will still have their seating place. So we were 1 hour before the opening of doors at the entry. We made sure that we are first there, and we successfully got inside. I'm also sad for people that maybe had the same tickets as ours of course, but they chose to buy through viagogo, their duty was to check the reviews of Viagogo and to find out that it's risky. We knew the risk. I'm not happy with the way that Viagogo works, but it's NOT a SCAM, everything is legit, because Viagogo is only reseller, that's why this website is still running and selling :).
The FORTH problem is service, in the most cases, if you ask for the return because the ticket haven't arrived or was already used, you won't get answer :) You can try, but it's not guaranteed.
To sum up, I DON'T recommend buying tickets from this website. Try to find another way, It's risky and misleading. However, if you know the risk, and their misleading tactics, you can try :).”
“I'm giving 3 starts, because I'm not supporting Viagogo in this what they are doing, but fortunately I had good experience and everything was without problems. For example, I bought 2 Post Malone tickets 2 days ago. Post Malone had concert yesterday in Copenhagen, so I bought it only one day before the concert.
The FIRST problem is that they used the common tactic, how to persuade the customer to buy the ticket. U can find that system on the internet. Firstly they show you really good price for the ticket, they say that there is only few tickets left (1 in my case), they show you the fake timer of you reservation (so take your time, there is no real timer :) ), then they ask for your personal information included your credit card number and so on, and in the very last step, they show you the final price, that includes high handling and booking fees, usually 20-30% of the price of the ticket. BUT, that's not a SCAM, that's not a fraud. It's only because people are naive and inattentive. I knew that this ticket is not the last one, that I have no timer and that there will be high fees, however, I still bought tickets under the real price. Real price was 650kr (88€), ticket price on viagogo was 395kr (53€), fees were approximately 30% so total price was 512kr (68€). So I still bought tickets under their value.
The SECOND problem, is when people order tickets to their home, to their address and don't order E-Ticket. Don't do that, there is a chance that these tickets won't arrive to your address :). My e-tickets came to my email few minutes after purchase.
Here comes the THIRD and BIGGEST problem. These tickets are valid, however, they can be sold more than once, respectively the seller that sold this ticket through Viagogo, can go the event as well. That's why it's really risky to buy tickets from resellers. This applies only for tickets where information and code are not changing by reselling. However, they can't be used more than once. That means, that there is a CHANCE, that you won't be able to entry, because this tickets was already used. So if you want to limit this chance, the best way is to be there first :). We had seating tickets, that means, normally, people don't rush to the venue. They can come 15 minutes before the concerts, and they will still have their seating place. So we were 1 hour before the opening of doors at the entry. We made sure that we are first there, and we successfully got inside. I'm also sad for people that maybe had the same tickets as ours of course, but they chose to buy through viagogo, their duty was to check the reviews of Viagogo and to find out that it's risky. We knew the risk. I'm not happy with the way that Viagogo works, but it's NOT a SCAM, everything is legit, because Viagogo is only reseller, that's why this website is still running and selling :).
The FORTH problem is service, in the most cases, if you ask for the return because the ticket haven't arrived or was already used, you won't get answer :) You can try, but it's not guaranteed.
To sum up, I DON'T recommend buying tickets from this website. Try to find another way, It's risky and misleading. However, if you know the risk, and their misleading tactics, you can try :).”
