“I used viagogo to purchase tickets without reading any reviews. I then read the reviews here and became very anxious. The e tickets came through but were in Row S instead of Row R as I had ordered. I wasn't worried about being one row behind but the discrepancy worried me in case it was a sign of the tickets being dodgy. I used Live Chat a few times and they were really friendly and reassuring. I was still nervous when I got to the venue but only because of all the negative reviews I had read. As it happened, we sailed through the gates and happily took our seats in Row S.”
“Although I had booked and paid for specific seats at the 02 costing over £350 each, when the seats were issued just days before the event, I was given totally different seats that were further away from the stage. When I complained to Viagogo, they told me they do not guarantee seats! This is absolutely outrageous! Why would you offer the facility to book something you cannot guarantee, especially when you take payment at the time of booking? Doesn't this constitute a contract? Makes an utter joke of the so called "Viagogo Guarantee" that was listed at the foot of every email I received that also confirmed the original seat numbers I had booked.
Be warned, their Customer Service team also show a less than sympathetic approach!”
“The are illegal, they advertise tickets that they don't exist so I could not go to the concert ruining my days and my birthday ! When I asked to purchase another ticket they said they were no more tickets for the event but on their website the are available ...are they true tickets or a scam!
I will never use them again!!!!”
“Simply horrible. They scammed me for 167EUR. I was buying tickets outside of Eu and the original site transferred me to theirs just for the payment. I did not see the final price nor approved the final price on my phone. Just got an invoice of 167EUR without a possibility of cancelling the payment. My bank couldn't do anything nor the police, because the payment is less than 300EUR.
Simply an Indian scam call centre inside EU.
No disrespect to wonderful people in India.
But to allow them to operate in EU and to have desk in EU economic zone is discussing.
Best
Iko”
“If I only I could put 0 stars. They will have several people handling your issue in order to make it so difficult for you and give up. Andreea, one customer service representative, called me and ASSURED ME they will handle everything, as I requested I did not want to deal with so many different people. Well, They just blatantly lied to me as I never heard back from them again and never received the link to exchange my tickets. This is why I gave up and asked for a full refund.
They will drag your issues until you harass them over email. TIP: call the selling department ( option 2) and ask to be put through to someone in customer department because they will not take your call if your event is further than 3 days away. Turns out to get a refund, it takes 2 seconds over the phone but for some reason they dragged it the issue for two weeks when I asked by email :) disgusting company !!!! They will say they were looking for replacement tickets, but your argent falls short when I asked for a full refund and no exchange ticket but was ignored :)
Do not even bother buying from them, it will be a NIGTMARE !!! If you get paper ticket ( you have to pay like a tenner for them but also pay a tenner for e tickets !! ) they will send it only a few days before the event AND they could be fake. Yeah, they are a reseller scamming their way. They also have / had a lawsuit in Switzerland for scamming so.... just DONT”
“I bought 6 tickets for the Abu Dhabi F1GP. When I received the confirmation it showed that the tickets were for 2 days but only the date of the first day was mentioned. Called, was kept on hold for guite a while and told it was for 1 day only and was promised that they will ask the seller to make it for 2 days. Didn’t hear anything for a week and called again. Again kept on hold for a guite a while but then rest assured that the tickets were for 2 days. After that everything went smooth, was kept informed about the name change and the release of the tickets. At the venue also no hick-ups whatsoever. Viagogo is not a criminal organization as far as I am concerned, like I read in some reviews.”
“We bought tickets for football game, they sent us tickets with qr code and evertything looks normal but when we arrive on the gate they told us that the tickets are fake and that they have a lot of tickets from this site that are fake...We also overpriced the tickets that are fake!”
“Viagogo is an absolute con - Took $1395 for two tickets for the Italian Grand Prix for a specific area of the track waited until the day before claiming that the track had not released them yet and then when I arrived in Italy provided tickets to a completely different part of the venue which were $900 cheaper - The website says call or email if there is something wrong and there is no one there and the email address is answered during a weekday when the race is over a complete con and I will continue to voice my disgust. If any one needs proof of the tickets and their cost I can prove this with copies of what was paid for and what was issued . D Pow”
“Avoid. The worst company I've ever dealt with. Selling tickets which we know are priced up which is fair enough, take a £50 fee for matching a buyer and seller which shows right after you've selected a ticket but then don't actually guarantee the ticket in their small print. Bought a ticket for a gig, chased them as hadn't received the ticket to my phone. Kept saying all day it will be there, spent hours on the phone to them. Then 2 hours before the gig just said can't fulfil your order BY EMAIL. So a trip to London wasted. Shocking customer service. They were then selling the same tickets through their site but wouldn't match me to one as the sellers were now selling for higher prices. Never review usually but just don't use them. Realised how bad the reviews are elsewhere and numerous newspaper articles about how shocking the business model is.”
“These fradusters showed me price in Argentenian pesos and charged my card in US dollars. This is fraudulent. All card companies use the MEP conversion for argentenian pesos, but this company used the FOREX exchange rates which is twice as much.
I contacted them within 1 minutes of the transaction after I saw I was charged 3 times the amount it should have been but they refused to make amends. This case will be going to court.”
“How this service even STILL EXISTS? This is a real fraud criminal organization. They sell NOTHING. They don't have any tickets. The site shows you that they have tickets available, but its a lie! And they don't give you refund - this is a direct violation of consumer rights!
My story: I bought 2 tickets to Depeche Mode. Site tells you that they have tickets. Then shows you that they check the availability, and confirm. Then you pay. And that's all. You send the money, you don't get anything - just dubious promise that they send tickets to you "just in a day of concert". This means they don't have tickets. They sell air! Now i'm trying to figure out how to make a refund, because Viagogo site tells you - f*** you with your refund.”
“I paid 73.83 for Andrea Bocelli Athens today (18/07/23) and the written price on the tickets is 49.50! What's strange is that the tickets do not have anywhere the "viagogo: logo written on the them BUT vivawallet! ...So the question is what is the role of vivawallet on this? ...............I hope AT LEAST to be alble to attend the concert!”
“I had an issue with a purchased ticket and the Customer Service provided me an excellent service. They solved the problem promptly and kept communicating each step by step of the situation. Great experience!”
“Concert starts soon. Confirmation of seat numbers sent days ago but no tickets and no QR code. 2 days trying to get QRCode but links lead nowhere. They’ve sent a link for replacement tickets but it states there are no tickets available. Ripped off but won’t give up on a refund yet. Avoid like the plague”
