“Great venue map and images with the view from seats made it really easy to find really great seats. Received my tickets right after completing my service with no issues. Really helpful emails also made it easy to prepare for going to the game! Overall seamless experience!”
“I bought tickets for my parents for the event of Miguel Poveda - Starlite Festival 2024 in Marbella which took place last week. They are huge fans and were very excited to go. Buying tickes in viagogo was super straightforward, the map was clear so it was easy to see where the seats would be located. I contacted their customer service a few days before to make sure everything was ok, and I received a reply within minutes. The tickets were easy to download and my parents had the best time at the event, they told me there were no empty chairs so I was lucky to find tickets with viagogo. 100% would recomment, easy to use, great customer service and most important you are always cover by their guarantee!”
“I believe there are several areas where Viagogo could enhance the customer experience and reduce the need for customer support. One key issue is how ticket types are currently displayed (e.g., Student Concession, Senior Concession, Full Price tickets, etc.). At the moment, all ticket types are shown together with no option to filter them. This can lead to customers mistakenly purchasing concession tickets, believing they are full-price tickets, especially when the prices are similar.
Introducing a filter option at the start of the purchase process to separate concession and full-price tickets would significantly improve the customer experience, decrease the number of inquiries, and elevate overall service levels.
As shown in the attached screenshot, there is no option to filter between concession ticket types and full-price tickets, leading to confusion when prices are almost identical. A simple filter option would resolve this issue effectively.”
“Buying process was seamless, no issues. Tickets don't have to be delivered until day of show so I am comforted that if something goes wrong, the fan protect guarantee will have me covered.”
“I had such a chill experience booking tickets through viagogo, I've used it a couple of times in the past and I feel that the process gets even easier every time. I went through the order process the day before the event and got my tickets immediately, so there was no waiting around for them to arrive.
The day of the event the weather was looking pretty terrible for an outdoor event but I got an email from viagogo advising me of the potential bad weather, precautions I could take, what steps they would take if the event was postponed/cancelled, and likewise what options I would have if that were to happen. Luckily the game went ahead but always good to know options! Thanks to their map I was able to pick seats in a section that would help me avoid the rain, so I stayed mostly dry and had a blast! :)”
“Bought tickets 2 days before the event from viagogo at face value, received them immediately, and had fun at the Queens of the Stone Age concert! Great experience”
“Perfect experience! Easy access, valid tickets and nothing to be concerned about.
Purchased two tickets for Tomorrowland and happy with the event and with viagogo overall :)”
“Excellent marketplace—tickets are always delivered on time, the checkout process is seamless and quick, and there’s a wide range of ticket options available.”
“Attending the Taylor Swift concert in Hamburg was an unforgettable experience, and viagogo played a huge part in making it perfect. From start to finish, everything worked seamlessly. The ticketing process was smooth, and I felt completely at ease knowing everything was handled professionally. The event was spectacular—viagogo truly knows how to deliver an amazing experience. I highly recommend them for any event—you can trust them to make your special moments even more memorable!”
“I recently purchased tickets for two major events through Viagogo: the F1 Belgium Grand Prix and Tomorrowland. Despite seeing numerous negative reviews online, my experience with Viagogo was nothing short of exceptional.
The entire process was seamless, from selecting the tickets to receiving them on time. The customer service was responsive and helpful, ensuring I had all the information I needed. Both events went off without a hitch, and I had zero issues with my tickets.
Viagogo delivered exactly what they promised, and I couldn't be happier with the service. I will definitely be using Viagogo for future event tickets. Highly recommend!”
“I too read many negative reviews but also many positive ones. I went to ACDC recently at Wembley & got my e-tickets a few days before....it was amazing! I rang customer services a few weeks before to change my email address & they couldn't be more helpful. I was extremely satisfied buying my tickets through them.”
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“THE BIGGEST SCAM
I BOUHT FOOTBALL TICKETS 1 months ago and the Match is today and I didn’t receive anything , they told me the last five days to wait and wait now they told me that they speak with the person that sell the ticket WTF IN 4 hours I HAVE THE GAME AND THEY NOW SPEAK WITH THE PERSON , NEVER BUY FOR THIS SITE”
“WORST PLATFORM EVER!! I bought VIP tickets for a soccer match and I had to contact them bc I hadn’t received the tickets the day of the event! When I contacted them they said the seller wasn’t able to fulfill the order EVEN THO they confirmed my order weeks ago!! Why do they sell tickets the seller isn’t able to fulfill!? And then they just gave me the option to get some tickets that are worth less than half of my tickets and didn’t refund me anything! We even traveled to the city just for the match, paid a hotel night, rented a car (bc originally we had parking access). THE WORST!!”
“Viagogo es un fraude, no compren por esta plataforma, no te garantizan tus entradas. Me quedé sin boletos para el concierto, estuve preguntando desde una semana antes para descargarlos y solo me daban largas. Es una porquería de sistema, el mero día, 3 horas antes de me dijeron que no iba a ser posible descargar mis boletos que me harian un reembolso, valiéndoles todo lo que implica. No es una plataforma segura, de verdad NO comprendo por Viagogo, tuve muy mala experiencia”
