“Total fraud; after buying the abu dhabi cold play tickets in Jan 2025 they informed us that they will issue the tickets on the day of the event only. We investigated the case all our friends who bought the tickets from the official website already got the tickets. And we were informed that the tickets from the official website are only the authentic tickets. They robbed 1384€
We booked out flights and hotel
Total mess. Don’t ever use their platform”
“Do not buy tickets for a Royal Albert Hall Concert through Viagogo as we discovered for a Bob Dylan event. You will be refused entry at the door regardless of the tickets”
“This is definitely a site you should not buy tickets from. I tried to buy tickets twice, the first time I ordered tickets for the Galatasaray Bayern Munich match, they stalled me saying that your tickets would arrive by the match day, but they said they could not provide tickets on the match day. I had come 1000 km for this match. In my second order, although I ordered 10 days in advance, my ticket did not arrive until 4 hours before the match. I wrote to customer service and told them that I wanted to cancel my ticket because even if the ticket arrived after this time, I would not be able to make it to the match. They said they were starting the cancellation process, but the ticket arrived 2 hours before the match and I had a 4-hour drive to go to the match and I still could not go to the match and my money was gone. In conclusion, you cannot trust this site and make plans. This is a site you should stay away from.”
“Bad experience, not recommended
Bought a ticket for for a show in Vienna the 8th of November since July and I paid a 40Euros for international shipping
Received an email confirming my purchase
After logging in I've found that the tickets will arrive on the 7th of November to my country (the event on the 8th) the site didn't highlight the delivery date prior or during the checkout
I contacted the Viagogo agent on the chat box, he was completely away from helping me to find a solution to make sure that the ticket will arrive few days before the event so I can manage my flight and accommodation reservations
He said "sorry I can't help you, you have to wait until the 7th of November !"
After a loooong chat with him I didn't find any help from his side
I contacted the help desk again asking the following "what if you deliver the tickets to an address in Vienna will you deduct the international shipping fees and charge me for local delivery fees ?" The amazing answer was NO,
I'll will never use Viagogo site again, very bad experience”
“Guten Morgen,
ich werde NIE wieder etwas auf Ihrer Plattform bestellen!!!!
Das ist Wucher, Betrug gepaart mit grottenschlechtem Kundenservice, wobei man diese Bezeichnung hier getrost vergessen kann.
Ich hatte Probleme, die Tickets, die ich weiterverkaufen wollte via Viagogo , da ich keine Ticket ID, URL1…… hatte. Ich habe alles versucht. Mehrfach via Chat oder der App
Kontakt mit „Kundenservice“ gesucht. Nur Robot Chats oder `Mails`, die immer wieder in einer automatisierten Standardantwort und Verweis auf Anleitung mündeten.
Dies E-Mail-Adresse hier habe ich nach langem, langem Suchen gefunden. Jetzt auch Zeit und Ruhe zuhause. Wenn man unterwegs ist,
ist das alles nochmal viel lästiger, anstrengender, umständlicher. Aber da setzen Sie ja scheinbar auch drauf.
Es ist zum Verrücktwerden. Alle Chats und was ich geschrieben habe, natürlich nicht (mehr) sichtbar. App auch nicht mehr brauchbar bezüglich dieses Events.
Macht aber nichts. Die Zahlen sprechen Bände!!!
Hier die Erkenntnis ( das Ticket zeigt erst nur den QR Code an und man kommt nicht drauf, noch weiter runter zu scrollen),
wie die Summen zustande kommen und in welcher Höhe!!!!!!!
2 Tickets á € 174,99 € 349,88
( bei Ticketmaster geordert für €74,90 pro ticket: = € 149,80!!, war nicht deutlich!!)
Gebühren!!!! € 58,45
Steuern : € 11,02
Gesamt: € 419,65
Differenz: €419 - € 149,80 € 269,85
Kosten Nicht Weiterverkauf durch abgrundtief schlechten Kundenservice: € 158,32
€ 428,17 Fast das 3-fache des ursprünglichen Ticketpreises von Ticketmaster!!!!
Ich werde hier juristische Schritte unternehmen und genau diese Mail in die Reviews setzen, wenn ich nicht umgehend den Betrag für den Nichtverkauf und einen angemessenen Betrag
für den Ticketpreis zurückbekomme.
In Erwartung einer umgehenden Bearbeitung meines Anliegens.
Carmen Graf
Standard Antwort von Viagogo:
Sehr geehrte Carmen,
vielen Dank, dass Sie sich mit uns bezüglich Ihrer Bestellnummer 542096465 für Adele am 30 August 2024 in Verbindung gesetzt haben.
Da Sie die in Ihrem Verkauf mit der Nr.: 542096465 angebotenen Tickets nicht bereitstellen konnten, mussten wir Ersatztickets für den Käufer finden. In derartigen Fällen haftet der Verkäufer für alle zusätzlichen Kosten, weshalb wir Sie mit € 158,32 belastet haben . Dieser Betrag wird dann als Abzug von Ihrem Gesamterlös in Ihrer nächsten Zahlungsemail von viagogo ausgewiesen. Stellen Sie bitte in Zukunft sicher, dass Sie die verkauften Tickets bereitstellen können, da nur das Ihre Zahlung garantiert und zusätzliche Gebühren vermieden werden.
Mit freundlichen Grüßen,
Lucian
Null Sterne werden leider nicht angeboten.
FINGER WEG VON DIESEM ANBIETER!!!”
“Purchased tickets to System of a Down and Deftones show in San Francisco in the US. Purchase was easy, received the tickets a few weeks after purchase. Flew out to the event and had no issues. Easy process and no issues.”
“As far as ticket marketplaces go I had a seamless experience on viagogo. The platform was intuitive and easy to use, and the tickets were easy to access. No issues on my end!”
“I brought tickets to the Brazil vs. England game at Wembley with my friends, and I really must say, Viagogo made it ridiculously easy. From that "buy" button right through to the golden tickets in hand, it was absolute smooth sailing. No drama, no headaches—just plain football euphoria. Super stoked with how it all turned out, and I'll definitely come back for more!”
“Successfully purchased tickets and accessed the event with no hassle. Interface is no-frills but gets the job done. Pricing was transparent and the platform made it easy to evaluate comparable options.”
“I purchased tickets from the UK to see a New York Knicks game, I was really happy with the service provided by viagogo! It was seamless from start to finish & the tickets were well below face value which I was really pleased with! Would highly recommend!”
“Quick and easy process buying the tickets.. Got the section I wanted and tickets where sent to my ticketmaster account as described.
Cant of asked for anything more. Will defo be using again.. Cant wait for my gig!”
“Buying the tickets was very easy and I felt very safe since everything I needed to know about my tickets was there. The tickets were delivered before the expected date and I went straight from the gates to the festival grounds without issues.”
