“Please, please, please don’t use this awful company. Absolute day light robbery. I bought 2 cricket tickets for a total of €203 that should have cost 70. They rely on people who are busy, stressed and trusting.daylight robbery. I’d have felt better if I’d been pick pocketed, more honest.”
“Con merchants, I am so upset I didn’t do my homework on this company, disgusting how they can get away with it, I brought my tickets in December 2017 for over £1000 pounds for 4 tickles so in my view I should get what I pay for instead they keep you money for 6 months with out letting you know we’re you will be sitting meaning the area but not the seat number and row number and then spend the next 6 months gaining interest on your money and reselling you seat the the bidder nearer the time, they just sent me my 4 tickets in a complete different name and my seat and row number is right at the back so basically I have been cheated and my mum who is 76 and dad is 82 and old school and traveling aboard to see concert and so upset with this it has spoiled this wonderful experience with Andre Rieu in Maastricht in his home town so my advice stay well clear of this company cheats.”
“Disgraceful company. They show you one price, take your payment details, use them and then you see they have added on loads of extras and you have been charged, if you are lucky, twice as much as the ticket price, many have been charged much more. I immediately tried to cancel once I saw how much they were charging me but they won’t let you. Many people have also been sold false tickets and have been turned away from events. They are crooks, worse than ticket touts.”
“I strongly recommend to NOT BUY OR SELL ANYTHING ON VIAGOGO!!!
Are you guys kidding me? This is a complete rip-off… and not for the first time! They are selling things they dont even have! No sense of resposability – no guarantees – no communication, such a disgrace of a company.
It's unbelievable that your website is still working. I see that this is not just my opinion. I never saw a feedback review so poor!!!
Hope you will get broke. #ShutdownViagogo.”
“I wouldn’t even give them 1 star. Totally con. I bought way over priced tickets through then which were re-sale as they had someone else’s name, I re-sold them to viagogo. Only to receive half my money back which Iv still not received any money. Contacted them every day to be told different reasons why I’ve not had payment. It’s now been over 3 weeks since the event. Do not use for any reason, don’t understand why it’s not been shut down.”
“I purchased a world cup ticket which arrived over a week after the game and even though the tracking number says it they insist it arrived in time. I lost airline tickets because without my ticket I couldn't get into Russia. I had to open a dispute with my credit card.”
“Absolutely abysmal. I couldn't go to a gig because I was chronically ill.
I was going to sell the tickets on until I saw an email from Viagogo to say these could be sent back through the email.
I had a look, it seemed kosher, I put the tickets back through and was told to 'just relax' and wait for my partial refund.
At no point did it say that if they did not sell the tickets that I would receive nothing, and this 'guarantee', in my opinion, should not have been issued.
I am now £350 down, still chronically ill, but with a bee in my bonnet because all I've heard back from these people is that I should have known.
Poor business practice at best; fraud at worst.
I've checked Viagogo reviews since, and there really isn't a lot of love for them at all.
Will definitely check company reviews before buying next time!”
“Sorry for the others, but Viagogo delivered on just what they promised. Swan Lake at the ROH was practically sold out, yet Viagogo provide an 'instant download' ticket that got me straight through to my seat. Did I overpay for the ticket? The performance was worth every cent!”
“Everyone should avoid this website.
Still waiting for my payment for sale of tickets, and they keep fobbing me off with pathetic excuses.
Total rip off site and needs to be shut down!”
“I sold tickets on viagogo (a lot cheaper than face value before everyone goes crazy) only down side is that viagogo told me that I will have the money in my back 5-8 working days after the event. 15 working days later they said they have processed my payment but takes 10 more working days to clear. Chaps is 1 day/instant and Bacs is 3 days. They have no customer service team and no one to speak to. Have tried emailing directors also”
“DO NOT USE THIS COMPANY!! Re Rolling Stones Concert: I paid £65 per ticket, but Viagogo took £330 from my bank card and then would not give me the tickets until 3 days before the concert date. I have complained but received no response. This is theft!!”
“DO NOT USE VIAGOGO!! I purchased two tickets for Macbeth at the National Theatre for £245 for yesterday evening 15.06. Due to the negative stuff in the media about Viagogo I thought I should call the National Theatre to check the tickets were valid and that I wouldn’t have a wasted journey to London and then be turned away from the event. The National confirmed the tickets were NOT VALID. When I contacted Viagogo through their email complaints system (you can never talk to an actual person) I have been told that I cannot have a refund and my only option is to resell the tickets, even though they ARE NOT VALID!! I am extremely upset by the whole experience, I can’t afford to just give away £245. I have been royally ripped off!!”
“Don't buy through via gogo, extortionate add ons almost double face value if tickets. Don't be conned when they tell you last few tickets. Went to see the Stones at Cardiff last night, brilliant show but extortionate price, could have got seats any where in the arena at face value.. I'll never buy through Viagogo again.”
“Rolling Stones tickets - concert was brilliant but when I saw face value of tickets compared to what I paid i felt totally ripped off - £79.95 x 2 = £160
I paid Viagogo £399!!! £240 booking fee???
Feel very, very foolish for not triple checking T&Cs.
Watchdog??”
“Bought a last minute eticket for Download festival from Viagogo - I originally wasn't going to go due to cost but when i saw this ticket at half price of the face value i could afford that. I drove 2 hours to the festival and was refused entry as the eticket had already been used.
I rang up Viagogo customer service and they said they were unable to help me. Tickets were still on sale at the box office at face value but they refused to get me a replacement my ticket.
Download festival staff on the gate said they had already turned away lot of other people for having invalid tickets they bought from Viagogo. This is apparently was a common problem with Viagogo customers.
Viagogo's offer of a refund within a week was not much help when you are standing at the gates of a festival foced to shell out another £220 for a replacement ticket you hadn't budgeted for, which even if i eventually get the refund will be £100 more expensive I originally paid them for the ticket.
Completely inadequate customer protection and waste of time 'guarentee' - if you buy a ticket there is no way of knowing if it will be valid until you get there and if it isn't you are screwed and then have to chase Viagogo for your money back. You are relying completely on the individual seller using Viagogo being trustworthy and not selling the eticket more than once or using it themself as Viagogo has no way to stop this happening despite you paying a ridiculously high fee for them to do nothing (in this instance the Viagogo transaction fee was about £30). AVOID!”
“Absolutely disgraceful company and useless customer service. Having purchased tickets for Ed Sheeran in Chicago I tried reposting them as I have purchased tickets for another venue. I paid a total of $314 for the two tickets. When trying to sell them I was asked to input the face value of the tickets. No breakdown of the ticket charges were provided on my account page so I then had two days of repeated email requests trying to ascertain the actual face value of the tickets. Finally after these repeated requests I was informed the face value was $80 per ticket so the booking fees etc were very nearly the same price as the actual tickets! Then when relisting them I was informed that I would not be charged for reselling. However, they inform you that, should they sell at the price I listed them, I would be charged £30 “sellers fees” and £6 VAT! An absolute joke of a ‘company’ and I would suggest steering well clear. For info I ended up buying tickets, at face value, with no fees through Twickets.”
“Tickets arrived for lionel Richie 2tickets face value around 49 pounds paid 281 .I thought I was getting something special . This is a rip off did not know about this Google search should have warning.”
“Would rate zero if that was an option. Similar to other comments here,
I bought two tickets yesterday from Viagogo website thinking it was the primary vendor for the concert I wanted to attend. About 30seconds after purchasing I realised it was not the genuine website and sent a message to cancel the transaction (concert is in a month). Felt completely misled, thinking i was buying from a primary vendor, and didn’t realise how much fees I was paying. I should have paid more attention but the website was extremely misleading stating VAT and fees (where actually these were mostly fees) and saying tickets were about to run off. Turns out that it wasn’t the genuine website, the concert is by no mean sold out and what I paid for some tickets I don’t even know exist are mostly fees.”
“DO NOT USE! Their practices are extremely misleading and they do not engage with customer messages or complaints.
When I bought tickets, they showed me the price of the tickets and, at the very last screen, added a lot more in fees and delivery charges.
Then their courier failed to deliver. There is no way to call Viagogo prior to the date of the performance and they do not respond to messages. As the performance date was fast approaching, I had to trace the courier down myself and find out the letter containing the tickets was with a random post office (not the closest to me). I was then sent to the wrong post office, found the right one by myself, found that the tracking code provided by Viagogo did not work, then I had to persuade the staff at the post office to go through their entire archive for the past 2 months manually to try to identify the letter. Eventually we found the tickets but they were much worse tickets than I paid for: their value was half of that advertised.
As the performance was coming up, I used those tickets and then claimed to be refunded the difference (not Viagogo's fees, but the difference in the actual price of the tickets) and compensation for the postage failure.
Viagogo took 6 weeks to reply, and when they did, they kept sending the same automated messages which did not respond to what I was saying at all. I think they must have a computer programme which identifies some key words in the customer complaint and then copy-pastes a template response. It was very frustrating and led nowhere.
I have since found out Viagogo are breaching consumer protection regulations on a very large scale, enough to make the CMA take action against them. Do yourselves a favour and take your custom elsewhere.”
