“Do not buy tickets from Viagogo.
Take your money and confirm sale. Day before event no tickets still arrived and told that my tickets are no longer available. Try to give me other tickets , cheaper and in an area I did not want to be in.
Would not give refund!!!”
“Viagogo sold me tickets to the Chelsea Flower show that are non transferable and you require photo ID to gain access to the venue to prove you are the ticket holder. They refused me a refund and suggested that I resell them on their website even though I've made them aware that they are non transferable. Don't buy tickets from them.”
“I thought I was dealing with the primary vendor, but was redirected to this scamming website, they lied about the tickets being almost sold out so we ended up paying 3 times the face value of the ticket price plus a huge booking fee, subsequently I found out that there were plenty of tickets available at the correct price, Viagogo refused me a refund and all I got from their so called customer service was "you should have read the small print" and "you are not getting a refund" this company are committing fraud on a grand scale and should be prosecuted, I will ensure that negative comments and reviews will be posted on social media to warn others not to use Viagogo”
“I bought 6 tickets for the Rolling Stones May 22nd concert at the London Stadium. Price £1735. When my credit card statement arrived there was an additional "non sterling transaction fee" of £47 This means you buy a ticket for a UK gig and they rip you off further by converting into OZ dollars.
Cost per ticket worked out at £297.20..... I have just printed the tickets and they show a face value of £142.45. So they are making a mark up of more than 100% on tickets sold in the primary market !
I consider that to be akin to theft. Viagogo should be treated as worse than a ticket tout.
I will never use them again and am surprised that anyone can give them more than one star.... perhaps they did not do the math.”
“I bought tickets to football cca 30 min before match shall start. The tickets were sent 30 min after the purchase and thus I did not make the first half. Given they charge this ridiculously high service fee (65 EUR), I would assume that the tickets shall be sent directly after purchase as it is usual with other ticket providers that even do not have this service fee. I did not ask for tickets refund, but at least service fee refund for poor service support would be proper I would say.
Nevertheless customer service replied that they have sent tickets 2 hrs before match, once I proved them wrong, they finished the discussion with ultimate "we have no refund policy" - great way to treat your customers guys...”
“Fake tickets
The security officers at the Eurovision concert stated that the expensive front section tickets were fake and took copies for forwarding to the local police. There were many people refused entry and all had Viagogo tickets.”
“an online marketplace that specialises in entrapment. Hidden costs not presented onscreen until card debited and total refusal to cancel or refund tickets purchased that are obviously invalid. The venue and artist promoters will NOT ACCEPT resold tickets. Terrible company -set up to obtain your money through deception. No hint of customer service detected. A massive AVOID”
“You are a shower of rotten scumbags. £129.00 for 2 tickets with a face value of less than £60.00. You lot should be shut down and arrested for daylight robbery!”
“£49.00 tickets paid for but £42.00 tickets delivered. Will not refund the difference. Also having indicated only a few tickets available panicked me into paying an additional booking fee of £24.50, shipping costs of £17.55 and VAT of £4.90 which with the £98.00 ticket cost came to £144.95. The two small concert tickets were sent from London via UPS Standard docment pouch to Hellaby near Rotherhamon 27th May and carried back via Tamworth and Luton to be pushed through our letterbox in Berkhamsted on !st May when a signature should have been sought! Absolute shyster organisation to be avoided.”
“Scam Artists! Do not buy tickets from these people. I bought a ticket.. they couldn’t sent it to me. When finally refunded they sent it to my old card details when for 4 days emailed them to say use my PayPal as don’t have card it’s changed. Ignores my emails, they don’t answer phone calls (voicemail says busy always).
Try another decent Ticket provider.. Beware!”
“Tickets advertised as £57, which seemed reasonable for a top show like Miss Saigon. Progressed payment process and a booking fee which according to their site included "getting the right tickets to me" then they added vat and then another £5 per ticket for shipping. Total cost suddenly has become £164 for tickets which had a face value of £27.
What a bunch of rip off bastards.”
“Absolute rip off and disingenuous. Shows you the total to be paid, you out your credit card details in, press pay and then the amount jumps up - in my case from £210 to £307 for booking fee and VAT - when it is too late to cancel.
This must be illegal. Disputing via my credit card issuer as Viagogo are not contactable!”
“If i could give it minus i would. Eminem went to cost of 300.00 to 500.00 in seconds.
Charged 120.00 Booking Fee as its not clearly stated - drip feeds information throughout the process and these are not shown until after payment detail are entered so i suggest you watch you are doing.
After 5 days of contacting them, they state the same thing, do not know what they are doing and are an absolute waste of time.
There customer service skills are appalling, and it's a different person every-time. They copy and paste the same answer and refuse to give you anything back for their poor advertising and rip off prices 120.00 to secure delivery and maintain their platform when i paid a delivery charge is ridiculous! Absolute rip-off. DO NOT USE. Nightmare of a ticket selling platform. I would seriously look at watchdog, trust pilot and BBC News before purchasing tickets from these.”
“Could not contact company had to go through twitter . No correspondance recieved and charged me £20 for something that I did not understand Dont go on site go somewhere else to buy tickets ....avoid”
“After I have been conned like other customers that have also sent in review. How the hell is this company allowed to continue. Surely they are fraudulently gaining excessive amounts of money off innocent people who think they are buying face value tickets. This company must be stopped.”
