Hi Michael,
Thank you so much for taking the time to leave a review.
I have gone through our emails and didn't find your email saying that your filter doesn't fit.
Could you please contact us to give us a chance to help you solve the problem?
Please rest assured that we will give you a satisfactory solution.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Hi,
Thank you for taking the time to leave a review.
I am so sorry that our filters didn't reach your expectation.
Could you please contact us to allow us to help you solve the problem?
If you can provide us with more details so that we can diagnose the reason for the problem, it will be greatly appreciated.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Dear Jair,
Thank you very much for sharing your honest review with us!
We are sorry to know that the water filter you purchased from us does not work and we will help you solve it.
Before that, could you please let us know more details of the problem you have encountered?
We will surely check it out for you. You can reach us by sending email to service@water-filter.com.
Please feel free to let us know if you need any assistance.
Kind regards,
Mia
Customer Service Rep.
Hi George,
Thank you very much for your review, which is very important for us to improve our product.
Could you please provide some pictures showing the comparison between our filter and that of other brands? We'd love to make some improvements according to your suggestion and provide further assistance for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Hi dear customer,
Thank you for your review.
Regarding filter lifetime
a. Our filter lifetime depends on 2 aspects: the elapsed time and the amount of water consumption.
If one of the two limit has been reached, the corresponding filter will need to be replaced.
Since different area will have different water condition, the actual lifetime of the filters may vary and the actual situation shall prevail.
According to your description, it is recommended to you to replace the filter in time.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
“Ordered wrong product online by mistake. Was thinking to return the brand new product and change to the correct one, but returning shipping fee was not covered. Don’t even let me drop off… asked me to keep the wrong product that I have no use for, and refund only 40% to me.”
Hi,
Thank you for contacting us.
From the experience you shared, I understand that you are experiencing a refund&return issue with our product; please accept our sincerest apology for the inconvenience caused.
In this case, could you please contact us directly through email or phone call, in order to solve this issue ASAP, thank you.
Email: service@waterdropfilter.com
TEL: 1-888-352-3558
We are indeed more than willing to offer you a satisfactory solution; could you please give us a second chance? Much appreciated!
Looking forward to your reply.
Kind Regards
Mia Lauren
Customer Service Rep
Hi,
Thanks for choosing our filter product.
In this case, could you please contact us directly through email or phone call, in order to solve this issue ASAP, thank you.
Email: service@waterdropfilter.com
TEL: 1-888-352-3558
If you have contacted us via email but received no reply, please check the Spam/Junk Folder first. Thank you.
Please rest assured that we will provide you with satisfactory after-sale service timely.
Kind Regards
Mia Lauren
Customer Service Rep
“Tube connected to the bag has absolutely no mechanism to prevent it from disconnecting easily. Pouch opening still leaks when bag is not carried right side up.”