“Thank you for asking for input! Unfortunately, the type of filter does not fit the strange fittings in my trailer and I don’t know if my landlord is right or not but he says that he’s tried your kind of filters and they don’t really work? I’ll probably test it for myself, when I have the opportunity, because it’s not good to just take people on their own opinions which might not be that informed.”
“Had to call and find out where my order was after about 2 weeks. After talking to services I was told that they will be in touch with updates on the matter. The next day there was a shipment delivery for my order. How long should I have waited before calling?”
“Got the water filter on the 4th. Came in a timely manner, undamaged. 18 days later the red light came on the screen again telling me to replace the filter.”
“got the filters in about two weeks ago .Put the new filter in following your instructions. About 10 days later no ice .Went through the entire process of Samsung frig. Still no ice last resort put in a new filter ice started working. Looks like a faulty filter. But do have ice now!”
“I can't rate you or your products since I haven't installed your filters as of now. I purchase them for future use. Delivery of the items were very good”
“I purchased a LG Refrigerator at LOWE’s 2 years ago.
I immediately ordered extra Water filters.
Now… after three attempts… I have been unable to purchase a filter that fits into the Refrigerator I have!!!
I’ve entered the Model #… on several sites. All of them indicated the ‘same’ Filter #. ‘Every time I purchased Filters that we’re supposed to fit my Refrigerator… they ‘didn’t fit’!!! (including one that is sold by LG!!!)”
“After putting your water filter in my fridge, it’s been a couple weeks now and I noticed my water seems to have kind of a funky taste. I also noticed that it seemed lighter than the GE one, so that I have less charcoal or is it just that you found a better product to make it out of but due to the water taste I’m not impressed.”
Dear Customer,
Thank you for taking time to leave a review.
We're sorry that the product may not have met your expectations.
Please note that we recommend flushing the cartridge sufficiently before use for a better experience.
If you would like to contact the Team, we would like the opportunity to try to troubleshoot this issue for you. Please get in touch with us and we will endeavour to help.
We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Customer,
Thank you for taking time to leave a review.
We are sorry to hear that you are unable to share your experience at present, but we well understand your concerns. We sincerely hope that our products will improve your water experience and meet your expectations. We look forward to hearing about your experiences.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Customer,
Thank you for taking time to leave a review.
We are sorry that the filter recycle issue did not meet your expectations. Please accept our sincerest apologies for any inconvenience caused to you. We take your feedback very seriously and have forwarded it to the relevant departments.
Thank you for your concern for our environment. It's very thoughtful of you.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“The price was great. However, shipping was pretty slow, and one would not install no matter how many times I tried. The other two out of three went in OK. Water tastes good.”
Dear Customer.
Thank you for taking time to leave a review.
We apologize for the delay in logistics and will forward your feedback to the shipping team to make your experience better in the future.
Regarding the installation, if you would like to contact the Waterdrop Team, we would like the opportunity to try to troubleshoot this issue for you. Please get in touch with us via service@water-filter.com and we will endeavour to help.
Have a wonderful day!
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Dear Customer，
Thanks for your review.
We are sorry that the installation of the filters has caused you difficulties.
If you would like to contact the Waterdrop Team, we would like the opportunity to try to troubleshoot this issue for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
