Dear Customer，
Thanks for your review.
We are sorry that the installation of the filters has caused you difficulties.
If you would like to contact the Waterdrop Team, we would like the opportunity to try to troubleshoot this issue for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Hi David,
Thanks for your review.
We are very sorry to hear that you received the wrong item. Please rest assured that we have forwarded your issue to the relevant department and look forward to bringing you a better shopping experience in the future.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Customer,
Thanks for your review.
I am very sorry to hear that you have experienced a problem with the water taste. It is often down to the incorrect preparation of the filters.
If you would like to contact us, we would like the opportunity to try to troubleshoot this issue for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“The product appears to work as intended. One thing to understand is that these filters come from China even though its a U.S. company. The ad copy made it seem that you were buying a U.S. manufactured product which its not.”
Dear Customer,
Thanks for your review.
Please rest assured that we will always provide satisfactory solutions for you upon your next update.
If you have any other inquiries, please feel free to contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“The filters work okay, but they are from China! I don't trust anything from Communist China!
You can't possibly be testing every water filter you cell. How do you know they are the proper quality control?”
“These filters fit our LG refrigerator and were a great price. However the ice cubes don't seem to taste as clean as they did when I used an LG filter.”
Dear Customer,
We are sorry for the unhappy experience you had with your filter.
Regarding the bad taste issue you've experienced, we strongly advise you to flush it with a few more cups of water.
If the problem persists ,please feel free to reach us at service@waterdrop-filter.com or call us at 1-888-352-3558. We will be more than happy to help.
Kind regards,
Mia Lauren
Customer Service Rep.
Dear Howard,
Thank you very much for sharing your review with us.
If you have any issue with the product you have placed with us, please feel free to let us know at anytime.
Kind regards,
Mia Lauren
Customer Service Rep.
Hi Helen,
Thanks for your review.
We are sorry that the filter did not meet your expectations.
Please note that the filters are required to be fully flushed before use to obtain a better taste.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Hi Clotilde,
Thanks for your review.
Please note that the lifespan of this filter is 3 months. If your water demand is relatively larger, the lifespan of the cartridge may vary according to the actual water consumption.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“I don't know if it is working or not. WhenI used the Moen filter it always seemed to have less pressure of water coming out of the faucet . With yours it comes out real fast thinking it does not filter as well .
So I don't know what to say good or bad .”
Hi Raymond,
Thanks for your review.
Please rest assured that with premium filtration materials, our cartridges will bring you a safe and clean water experience.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Customer,
Thanks for your review.
We regret that you received the incorrect items. We will continue to work hard to bring you better products and shopping experience in the future.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“The filter leaks at the seaL BUT IT DOES THE JOB - REMOVED THE FILTER CHECKED THE CASKET AND PUT IT BACK IN THE UNIT AND IT STILL LEAKS - NOT GOOD. TO HAVE THIS HAPPEN”
Hi William,
Thank you so much for your review that is very important for us to improve our product.
Could you please provide us with some pictures to show where leaks, then we can offer further assistance for you?
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Hi Tommie,
Thanks for your review and we are so sorry that you can't connect your filter with your refrigerator successfully.
Could you please tell us more details about that so we can offer further assistance to you?
We sincerely hope that our product can bring you a good taste of water.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Hi Kenneth,
Thank you for your review.
We truly hope our product will bring the expected performance and a delightful water usage experience to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Hi dear customer,
Thanks for your review.
We received so many reviews saying easy installation. Did you meet any difficulties during the installation?
Please feel free to contact us at any time and we will help you with it.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
“Shipping seem to take a little longer than it should have. That's the new excuse to cover for an incompetent lazy staff . The product it self seems to be good”
Dear Raymond,
Thank you for getting in touch with us.
We much appreciate your satisfaction with our products!
For the shipping delay, we feel really sorry for the inconvenience caused. Please rest assured that we will investigate your order and improve the relevant service. In addition, your valuable suggestion would be well appreciated!
We will always be there to provide a satisfactory solution for you. I appreciate your understanding very much!
If you have any other inquiries, please feel free to contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear customer,
Thank you for getting in touch with us. I sincerely apologize for the inconvenience caused. We feel really discouraged that our product hasn't brought you a premium experience.
Please rest assured that our technical team and customer service manager have contacted with you. We will always be there to provide a satisfactory solution for you. I appreciate your understanding very much!
If you have any other inquiries, please feel free to contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“I've enjoyed the product I selected. I recently changed all the filters and can't get it to work properly. I emailed waterdrop without any support for my problem. Because of the lack of support, I would recommend the product with reservation.”
Dear customer,
Thank you for getting in touch with us. I sincerely apologize for the inconvenience caused. We feel really discouraged that our product hasn't brought you a premium experience.
Please rest assured that our technical team and customer service manager have contacted with you. We will always be there to provide a satisfactory solution for you. I appreciate your understanding very much!
If you have any other inquiries, please feel free to contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“The water filter looks fine (hence a "3"), but I placed my order when I installed my last one by PUR. Therefore, it will be almost three months before I can compare the filtered water from AQUACREST to the water from PUR filters.”
Hi,
Thank you for contacting us.
I apologize sincerely for the inconvenience caused, and will help you solve this ASAP.
In this case, could you please contact us directly through email or phone call, in order to solve this issue ASAP, thank you.
Email: service@water-filter.com
TEL: 1-888-352-3558
If you have contacted us via email but received no reply, please check the Spam/Junk Folder first. Thank you.
Please rest assured that we will provide you with satisfactory after-sale service timely.
Kind Regards
Mia Lauren
Customer Service Rep
