“Shipping seem to take a little longer than it should have. That's the new excuse to cover for an incompetent lazy staff . The product it self seems to be good”
Dear Raymond,
Thank you for getting in touch with us.
We much appreciate your satisfaction with our products!
For the shipping delay, we feel really sorry for the inconvenience caused. Please rest assured that we will investigate your order and improve the relevant service. In addition, your valuable suggestion would be well appreciated!
We will always be there to provide a satisfactory solution for you. I appreciate your understanding very much!
If you have any other inquiries, please feel free to contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear customer,
Thank you for getting in touch with us. I sincerely apologize for the inconvenience caused. We feel really discouraged that our product hasn't brought you a premium experience.
Please rest assured that our technical team and customer service manager have contacted with you. We will always be there to provide a satisfactory solution for you. I appreciate your understanding very much!
If you have any other inquiries, please feel free to contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“I've enjoyed the product I selected. I recently changed all the filters and can't get it to work properly. I emailed waterdrop without any support for my problem. Because of the lack of support, I would recommend the product with reservation.”
Dear customer,
Thank you for getting in touch with us. I sincerely apologize for the inconvenience caused. We feel really discouraged that our product hasn't brought you a premium experience.
Please rest assured that our technical team and customer service manager have contacted with you. We will always be there to provide a satisfactory solution for you. I appreciate your understanding very much!
If you have any other inquiries, please feel free to contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“The water filter looks fine (hence a "3"), but I placed my order when I installed my last one by PUR. Therefore, it will be almost three months before I can compare the filtered water from AQUACREST to the water from PUR filters.”
Hi,
Thank you for contacting us.
I apologize sincerely for the inconvenience caused, and will help you solve this ASAP.
In this case, could you please contact us directly through email or phone call, in order to solve this issue ASAP, thank you.
Email: service@water-filter.com
TEL: 1-888-352-3558
If you have contacted us via email but received no reply, please check the Spam/Junk Folder first. Thank you.
Please rest assured that we will provide you with satisfactory after-sale service timely.
Kind Regards
Mia Lauren
Customer Service Rep
“The price was good. Had a little problem with the installation, as it was different from the original Whirpool. Would have liked a place designated to write the date for future change. If it was there, I missed it. The filter appears to be doing the job. Thank you.”
“I am now trying to re-order and the price has gone up rediculously. I got 4 filters last time for $39.98 or thereabouts. Now I am being asked to pay $29.00 for 2. I will order again, but man!”
“The filter I purchased did not work in the regrigerator. This was the 4th filter I have purchased and none of them have worked. Even the LG Brand did not work. So, I am abandoning the use of the water/ice featue as I have spent over 5 months trying to get a filter to work. Not your fault or the filter you sent. I believe there is a problem in the filter housing, but LG does not admit and did not refer me to a repair person.”
“I did NOT install the filters you sent this time.
I recently put in a replacement filter, in the refrigerator, that I got 6 months ago.
I ordered the same filters as last time, for when I will need a new filter -- 6 months from now. And then 6 months after that.”
“The model of the filter mentioned is not competitive. Minor changes cannot be noticed easily but won't fit. Like I. Ordered the filter came is a small different than the original one. So it doesn't fit and the order was waste for me.”
We’re sorry to hear of your experience and hope you will accept our sincerest apologies.
We found that the filter you bought from us is RPWF, and what you really expected might be RPWFE.
The RPWF filter is not equipped with an RFID chip, thus it can not be sensed by your refrigerator.
If our inference is correct, please contact customer service to refund your money.
“Eco water filter for Zero water pitcher. Water flows through faster than for the Zero filter, which implies that the Eco filter is not as effective as the Zero filter.”
