Dear Customer,
Thank you for taking time to leave a review.
We are sorry that the logistics problem did not meet your satisfaction. We take your feedback very seriously and have forwarded it to the shipping team. Please rest assured that we will get in touch with you by email and await your response.
We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“While the site said it was compatible with my Kenmore refrigerator (and I ordered six of them), it wasn’t. Since there was no identifying paperwork in the order, I ended up donating them to an appliance repair business. I ended up driving 100 miles to a Home Depot with my old filter in hand, and bought a match there. No more online orders for me!”
Dear Customer,
Thank you for taking time to leave a review.
We're sorry that the product may not have met your expectations. Please note that the product you have purchased is compatible with your refrigerator. For the problems you encountered, if you would like to contact the Team, we would like the opportunity to try to troubleshoot this issue for you. Please get in touch with us and we will endeavour to help.
We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“The filters were the right size but the stream of water was so slow. The water barely came out. I've ordered these filters before and this never happened.”
Dear Customer,
Thank you for taking time to leave a review.
I am very sorry to hear that you have experienced a problem with the filter performance.
If you would like to contact the Waterdrop Team, we would like the opportunity to try to troubleshoot this issue for you. Please get in touch with us via service@waterdropfilter.com and we will endeavour to help.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“Shipping from order date to delivery date was 4 weeks while website states 5-7 business days.
Upon arrival, I was disappointed to see "made in China" printed on the box. Had I known the filters was made in China, I would not have purchased them. The original Berkey filters are "made in USA" and I'm willing to pay more for that component.”
Dear Customer,
Thank you for taking time to leave a review.
We're sorry to hear that our products did not meet your expectations. At Waterdrop, we have a very customer-friendly after-sales policy and you may return the product if you are dissatisfied with it.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Dear Customer,
Thank you for taking time to leave a review.
We are sorry that the filter did not meet your expectations.
The lifetime of the filters depends on 2 aspects: the elapsed time and the amount of water filtered.
If one of the two limit has been reached, the corresponding filter will need to be replaced.
Please note that due to the large difference of water condition in different areas, the actual lifetime of the filters may vary slightly and the actual situation shall prevail.
If you would like to contact the support team, we are more than willing to provide the troubleshooting and satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“The directions are incomplete and confusing. You have to turn the water to thr fridge OFF before replacing the filter?? Where is the valve to do that?”
Hi Eric,
Thanks for your review.
We are sorry to hear that you are having an issue with the user manual. Please rest assured that I have forwarded your feedback to the corresponding department. We will surly make improvements on it to bring you a better experience.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“To: Whom it may concern,
I’d did not get the quality, with these filters that I purchased. And I purchased these before hand and I now just opened one up, to charge it and it’s like paper cheap and I am very dissatisfied.
I purchased other items from here and I don’t know, if I will anymore after this!!!
Thank you for attention in this matter!!”
Dear Customer,
Thanks for your review.
We are sorry that filtration performance did not meet your expectations.
Please rest assured that this filter can effectively filters off impurities from your water.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“Filter was defective. Asked for a refund. Still did not get a reply. I was unable to use the filter at all. Address for refund is N11024 U S Highway 45, Clintonville WI 54929 Donna Frederick”
Dear Customer,
Thanks for your review.
We are sorry to hear that your filters are defevtive. I have checked all of our systems and databases and I cannot find any communication from you, so that will be why you have received no response from us. Please feel free to contact us, we will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
“I placed an order for replacement filters and received an email stating that you would let me know when it shipped. When it had been over 2 weeks with no further notice, I contacted customer service. They replied in agreement that the order had not been filled and they would resend the order. I then heard that the filter was out of stock. I was given a credit (otherwise your review would have been lower). However, I should have been notified that the item was out of stock in a day or two, not weeks later after I had to contact you.”
Dear Mary,
We apologize for the poor customer service you received regarding your order update. Your suggestion has already been forwarded to the appropriate department, and we will ensure that our customers are informed promptly if their orders cannot be shipped within the timeframe we have promised.
If there is anything we can do to win you back, please let us know.
Sorry again for the inconvenience.
Kind regards,
Mia Lauren
Customer Service Rep.
1-888-352-3558
service@waterdrop-filter.com
“I purged the filters with clean water as directed and when I filled the canister and drank some of the filtered water only to find it had a somewhat petroleum taste so I tempted the water and filled it again and it gradually disipated. What would cause that taste? They also seem to distill the water faster than the Berky filters. The jury is still out in my book on your filters.”
Hi Arthur,
Thanks for your review.
We are sorry that the filter performance did not meet your expectations.
Please note that the filters are required to be fully flush before use to obtain a better taste.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Hi Helen,
Thanks for your review.
We are sorry that the filter did not meet your expectations.
Please rest assured that I have forwarded it to the technical team, and we hope to bring you a better experience in the future.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@water-filter.com
Customer Service Rep
Hi Richard,
Thank you for taking the time to leave a review.
If the filters are intact, of course we can accept the return and give you a refund.
Could you please contact us to give us a chance to help you with the poroblem?
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Hi Gary
Thank you for taking the time to leave a review.
I am so sorry that you didn't received the correct filters.
I have checked all of our systems and databases and I cannot find any communication from you, so that will be why you have received no response from us,
Can you please ensure you have emailed us at the correct address?
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
Hi Trish,
Thank you so much for taking the time to leave a review.
We surely can accept your return.
However, I have checked all of our systems and databases and I cannot find any communication from you, so that will be why you have received no response from us, we can be reached via live chat on our website, telephone and email, can you please ensure you have emailed us at the correct address?
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdrop-filter.com
Customer Service Rep
