“This waterdrop filter is a nice compact unit. The water tastes fresh. I haven’t used it a whole lot yet. Waiting to see if the ice cubes are crystal clear”
“Product is fine, pricing is fine as well, however they leave you in the dark when it comes to shipping and when I received the shipment, I was under the impression that there was a filter missing, and that turned out not to be the case.
The issue is that one of the filters comes from China instead of out of their warehouse, but you don't know this until you reach out to them or call them. So when you receive a box with only 3 filters in it instead of 4, you assume that they short shipped.”
“the filters I ordered were wrong {my fault} the customer service helped me with the return and the refund was very quick. I will buy all my water filters here”
“I am very satisfied, except for the hassle of having to refill the water bottle when it is empty and the regret of not being able to drink cool water.”
“Initial Cost: The Waterdrop X8 is on the pricier side compared to other water purifiers. However, the advanced technology and long-term cost savings may justify the investment for many users.
Filter Replacement Cost: While the filters last a long time, they can be expensive to replace when the time comes, adding to the ongoing cost of ownership.
The Waterdrop X8 Water Purifier is a top-notch option for those looking for high-performance, reliable, and efficient water filtration. Its advanced filtration, rapid water flow, smart features, and sleek design make it a great choice for modern households. Despite the higher initial cost and filter replacement expenses, its long-term benefits make it an excellent investment for those who prioritize clean, safe drinking water.”
“The only thing that I don’t like is that the filtered water tank should be glass made. Not plastic.
I know the plastic is food safe, but a glass tank would give an even better water”
“Product was easy to install.
I paid for the expediated delivery and recieved the product weeks later. I had to reach out to customer service to find out what was going on. I was told they were out of stock, yet said it was in stock online. It eventually shipped.
Purchased an extra filter and that came in a separate delivery, again weeks later.
Customer service response was within 24 hours which I felt was adequate. They did not address my concerns/requests in two seperate messages. Eventually, I recieved the extra I paid for delivery back after complaining, however the tax I paid for the faster service was not returned and company kept.
Now to the product, it appears solid and family happy with the now filtered water. I feel this was a better purchase then the more expensive brand names. I hope the filters remain the same in the future and I can purchase them when needing replacing.”
“It's good. It has an RO water filter and a hot water dispenser in a convenient form that fits our small counter. I wish they had Celsius (instead of Fahrenheit) temperature settings.”
“My experience with K19-S (without heater):
Product quality: 3/5
Details - My first K19-S unit was delivered DOA; for some reason, the pump did not let water through. The second K19-S unit works well. However, it can sometimes leak after inserting the filled water tank if the external surfaces of the plastic parts are not completely dry.
Filter quality: 4/5
Details - I'm satisfied with the water filtering; the filter also reduces TDS from 160-170 to 6-18. Obviously, you can find a "stronger" filter with more stages if needed. Nevertheless, it will be pretty excessive in terms of initial costs, maintenance, and pure-to-drain rate. So, K19-S represents a good balance for a typical big city. It should be more than enough if your water source is not polluted much.
Technical Support: 5/5
Details - tech support helped me resolve (essentially, to replace) the first unit. The conversation was easy to go, and there was excellent customer-oriented service.
Overall: 4/5”
