“I like the unit, I think the tank and pitcher could have been more durable, so hopefully they stan the test of time. My units tank arrived damaged but the company was good about getting the issue resolved. The water is definitely far superior to the fridge filtered water we were using were very happy with that.”
“Dear Waterdrop Support Team,
I recently purchased a Waterdrop K19 countertop reverse osmosis system, and I’ve been experiencing an ongoing issue where water leaks or mixes into the tap-water (feed) area during filtration. I’ve been very careful to follow all setup and maintenance steps, but the problem persists.
Because this seems to be a product defect rather than a setup issue, I would like to kindly request that you cover the return shipping cost or provide a prepaid return label. The K19 is quite heavy, and I would greatly appreciate your help in resolving this under your warranty or product quality policy.
I want to mention that I truly appreciate Waterdrop products — I plan to purchase the C1S countertop RO system once my refund is processed, as it appears better suited to avoid this particular leakage issue.
Please let me know if you need any additional information.
Thank you very much for your understanding and assistance.
Warm regards,
Anne Lacerte
Order number : CA-15334-WD”
“One of the best companies you an deal with. Great product and great customer service. Rosie was amazing following up regarding a question I had and she made the experience even better. I love the product and looking to many years of enjoying it”
“Horrible experience with shipping, i am still waiting for ALK35 filter shipment which i ordered along with G3P600 RO.
After multiple follow up your team is now saying that its out of stock and will be replenished in a month.”
“This is the first time I ordered my filter replacement, very easy to order online and it was delivered very fast. I would say, very good customer service. Thank you.”
