“The quality and taste of water from this filter is good. This filter is used only for drinking water and what I don't like is that this filter flushes more often than I use it, probably reducing the life of the filters.”
“The product was easy to install and it appears to do what it claims to do. Although I have not had my water tested since installing it does taste much better. However, after installing the system I went to order replacement filters and they were out of stock. I havent heard back from your company in 3 weeks about the status of the filters. Poor after purchase service. I trust that this will not be an ongoing issue and that someone will be in contact soon and that this will not be a problem in the future.”
“The water filter is not the right one for my fridge Evff Ed n so the reaction from your company is very customer involved. I say involved because I was in sales and service also. That was my rule costumer involvement. Makes a monster difference. Keep it up.
Rob T”
“I wasn’t sure about ordering from waterdrop until I did some research and watched some reviews. The website makes it look like a scam or a junky product. I think they have a great product but I think they could improve on their website.”
“Should put the filter along with the water filtration system to easy access. Needed to search for the right filter which is not convenient and might make the wrong selection.”
“My last purchased CF filter only lasts 4 months when the red alert appeared although the declared life time of the CF fitler is 6 months. The water is from city and not contaminated and clean enough.
The original CF filters last the whole 6 months but the one purchased from your company website only lasts 4 month. That's the reason I bought this one. Hope it can last as described.”
“There is room for improvement as we cannot alter the units from Oz to ml and temperature from Fahrenheit to Celsius. Additionally, it's worth noting that the 'Max' mark on the front of the water tank differs from that on the back.”
“Product is working fine with nearly a month of use. The only issue we have is the tank is too small and needs to be refilled constantly in our house with 2 adults.”
“In the end, all worked out well. However, when I was in touch with Support due to the UV not working properly, the first response was to suggest that I buy the part from Amazon and you folks would reimburse me for the cost. I refused for two reasons: 1) It is the responsibility of waterdrop to do the work and deliver to me the faulty part. Not me. 2). From past experience, fighting for reimbursement was not what I wanted to be engaged in. I wrote back with a succintly message, refusing to order from Amazon, pointing out again, the problem and outlining was needed to be delivered by you folks. Once done, the support got into action and swiftly sent the parts. My suggestion is do not ask the customer to do the order of a new part that should be provided by you folks. That put me off of Waterdrop. When my fellow condo owners ask, I will tell them of l my saga. YOu can improve by taking responsibility at the outset, and swiftly rectifying the issue at your expense. Regards, T. Diane Monteith”
“There was small issue with shipping but product still arrived within a week. The website has room for improvement as some information is not easy to find as well as comparing units could be improved.”
“This is an online retailer supposedly based in Canada. However, it takes three to four weeks for delivery of the product. I had to interact with them 3 times before finally getting my filters. Not a good communication strategy.”
