“It is difficult to tighten the faucet, after drilling a hole in the countertop. The parts you
have supplied are too delicate, as a result, each time you turn the knob to take water/or
shut water, the faucet keeps moving around and its extremely inconvenient having to,
go under the sink to tighten it repeatedly and still find it getting loose again.”
Hi Balbindar,
Thank you for taking the time to leave a review. I sincerely apologize for the inconvenience caused to you.
In order to provide proper assistance to you, could you please let me know the following info at first?
May I ask if you have tigented the Nut under the sink to secure the faucet? Furthermore, have you put the washer with the rough side facing up? Please note that I have contacted you by email. Please rest assured that our team will try our best to help you with the problem.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I got this and upon putting together wr tightened it a bit too tight I guess and the plastic broke.. company said they'd replace the piece and it would get here within a month.... it's not here yet. So we can't write a review on how this works but would love to get the piece soon please .not sure why parts are made of plastic. Why are parts made of plastic that has chemicals in it?? Wish Ida known this before ordering but didnt.”
Hi Elena,
Thank you for taking the time to leave a review.
I am so sorry for the damaged product.
I have gone through our emails and found that the faucet body was cracked during installation. We have made a replacement for you and it has been delivered on September 10.
Have you received it? I hope everything works fine now.
If you have any other questions, please feel free to contact me.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi John,
Thank you for taking the time to leave a review.
I checked your order on our website and found that you ordered one WD-TSC-W on July 12, and you ordered the other WD-TSC-W on August 8.
Did you make a duplicate order?
Please feel free to let me know what I can do for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi Jose,
Thanks for taking the time to leave a review.
Could you please provide a video or some more details for us to diagnose where the problem lies in?
Our team is always committed to providing the best experience for our customers.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I love the design but the filter fails to remove TDS effectively. The TDS indicator on the screen has been red since day 1. I had followed the instruction to remove the water in the reservoir and flush the filter with >5 gallons of water but issue remains.”
Hi dear customer,
Thank you so much for taking the time to leave a review and for your love to our design.
I understand that you have encountered a high TDS issue. May I ask if you are on municipal tap water, or well water, and if you have a TDS/ppm reading of it?
Since you have done very correct steps to try to solve the problem, the problem might be caused by your source water.
Could you please contact us to let our team help you with it? Your drinking water safety and your satisfaction are always our top concerns.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi William,
Thanks for your review.
We are so sorry for one of the filters didn't work, we surely can replace a new one for you. We have contacted you by email, could you please provide more details so that we can help you solve the problem?
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Christopher,
I apologize for the inconvenience caused. We also feel discouraged hearing that the product doesn’t bring you a premium experience. Please allow me to explain that the system is not designed to reduce hardness or TDS of water. To meet your higher requirement for the water filtration performance, may I recommend our RO system which can reduce above 90% of TDS for you? Welcome to contact our service center by the following email address or phone number. We will provide professional and satisfactory solutions for you.
If you have any other inquiries, please feel free to contact us.
1-888-352-3558
service@waterdropfilter.com
Kind Regards
Mia Lauren
Customer Service Rep
Dear Customer，
Thank you for choosing Waterdrop and share with us your valuable view and comments. We sincerely apologize for the inconvenience caused. Would you please advise what type of system is currently connected with our faucet? Please note that this faucet is designed for purified water through filter system. Slow flow is more commonly caused by filter clog or pressure loss in the system. Please feel free to contact us if further assistance and consultancy are required.
“Not sure where they make their parts but I'm guessing probably kung pow. As a result they are not able to supply filters in a timely manner. There supply chain issues leave me in a position to not be able to get proper filtration. If and when I can get the filters the machine itself works very well. They suggested that I buy their products from Amazon. I refuse to spend even a penny with Amazon. Amazon is an evil company. Perhaps they will learn from these supply chain issues connected to communists?”
Dear Charlie,
Thank you very much for hearing you love our product! I apologize sincerely for the inconvenience caused. Just as you know, the worldwide pandemic brought great challenges to logistic and supply chain management. We always try our best to deliver premium service to our customers! Please feel free to contact us if further assistance and consultancy are required. Your understanding means everything to us!
“This unit only has a fully on or fully off faucet control option. When the unit isn’t fully open the unit pulses and dispenses unfiltered water. When turning off the facet while your cup is under it, you’re getting unfiltered water for a moment. Pretty horrible design flaw.”
We’re sorry to hear of your experience and hope you will accept our sincerest apologies. Because our daily order volume is very large, some products will be sent from different warehouses.
We have submitted your feedback to our product development department, and we will improve the product in response to your question.
“So, I replaced your CF filter a few weeks ago and the water flow rate was very slow compared to what it was prior to the changeout. Your support had me follow a few steps but it was still the same. They then told me to replace the larger filter even though it was only one year old. After installing this, the flow was still the same and slow. I waited a week or so and it is stll slow. I made a video and will attach it below. I want a refund for the second larger filter if you cannot troubleshoot this problem. thank you, Lloyd Itano
So, I replaced your CF filter a few weeks ago and the water flow rate was very slow compared to what it was prior to the changeout. Your support had me follow a few steps but it was still the same. They then told me to replace the larger filter even though it was only one year old. After installing this, the flow was still the same and slow. I waited a week or so and it is stll slow. I made a video and will attach it below. I want a refund for the second larger filter if you cannot troubleshoot this problem. thank you, Lloyd Itano”
Your review is very concerning to us. We’re sorry to hear of your experience and hope you will accept our sincerest apologies. We have submitted your feedback to our product development department, and we will improve the product in response to your question.
Your review is very concerning to us. We’re sorry to hear of your experience and hope you will accept our sincerest apologies. We have submitted your feedback to our product development department, and we will improve the product in response to your question.
Your review is very concerning to us. We’re sorry to hear of your experience and hope you will accept our sincerest apologies. We have submitted your feedback to our product development department, and we will improve the product in response to your question.
“Nice product but one of the worst websites I have ever used to buy a product. The problem was in taking advantage of the labor day discounts and other operational details. If I didn't have prior experience with the company, I would never have tolerated such a shoddy ordering interface.”
