“I had a question sent to the website about why the TDS light is red most of the time and does it mean I have to replace it? But I just bought it in August, isn't it too soon to replace the filter? My point is, I never got a response.”
Hi Yawder,
Thank you for taking the time to leave a review.
I am so sorry that you haven't received our response. While I have gone through all our emails, I can't find any email from you, which might be the reason that you haven't received our response.
Please note that you may need to flush the filters for some more to get a more satisfactory TDS reading.
Could you please perform the steps below FOUR TIMES, so that approx. 3 gallons of water will be used during the whole procedure? Thank you.
1. Remove the water tank.
2. Empty the remaining water inside the tank.
3. Fill it with fresh tap water.
NOTE: Please empty the tank FIRST before filling in fresh water.
5. Empty the internal water tank, video guide:
https://streamable.com/a0bysx
6. After the 99-sec countdown, go to step #1 again.
If the problem persists, may I have the following info? Thank you:
1. The serial number, which can be found on one side of the system:
https://streamable.com/3a1tks
2. The original installation date
Thank you for your time and effort; please rest assured that we will offer you further solutions after receiving your reply.
Kind Regards
Mia Lauren
Customer Service Rep
“It’s a nice design unfortunately the water needs to run for 2 minutes before the PPM goes back down after it’s been off for an hour, so I guess the water sitting in the system becomes dirty sitting there for more then an hour.”
Hi Steven,
Thank you so much for taking the time to leave a review.
Your suggestion is so precious for us to further improve our product. We will try our best to optimize our product to give you a better user experience in the future.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I am on my second filter and based on the direction on the system I am suppose to replace the filter when the filter light flashes. I ordered a filter replaced it based on the instruction of the system and got about 30 days in and the filter light is flashing again. At $100 for a filter this is not economical.”
Hi Jake,
Thank you for taking the time to leave a review.
Please note that you may need to reset the filter each time after you replaced the filter.
Could you please contact us to let our team help you with the problem?
We will try our best to give you the best user experience.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“The Waterdrop under-the-sink is a slick device. The installation is simple, and the cartridges make it a breeze. I will warn you, however, that the filter won't produce anything more than a dribble of water (and the company will blame your installation and your water supply even though absolutely nothing has changed in your home) UNLESS YOU REPLACE BOTH FILTERS AT THE SAME TIME. This is expensive and silly because one has a longer life span.
Horrific customer service with no assistance given to this issue whatsoever, and we have had the Waterdrop unit for several years and have been through this with them every time we change a filter.
Replacing them both at once is the only way you can actually get decent water flow out of their spigot.”
Hi Julie,
Thanks for taking the time to leave a review.
You did place many orders on our website. We'd love to do everything to make our loyal customer happy.
According to your description, I guess you may need a pre-stage filter, do you?
I am really sorry about the problem, could you please contact us to give us an opportunity to help you?
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi Paulo,
Thanks for your reply.
I am so sorry that you have experienced a flow drop, but the water tastes good proving that the filter works well.
In order to give you the best user experience of our product, could you please provide more details such as pictures to help us diagnose where the problem lies in?
Please note that our customer service team is always here to help you with every problem regarding our product.
As soon as we received your reply, we will provide a further solution for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Usually I have no problem with my filter, but this time I have black debris coming out of the filter and into the water.
I like the pitcher, it's perfect size for me.”
Hi dear customer,
Thanks for your review. If there is some black debris coming from the filter, it is normal for a new filter for it may be carbon. Don't worry about that because it won't affect the taste of water.
It is recommended to you flush more times and please let us know whether the problem could be solved so that we could provide other solutions for you to get a good user experience.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I had to prematurely replace both the factory installed filters because the flow had decreased to a trickle. No alarms or change in color of light indicators. Once I replaced the MRO filter,flow returned to normal.”
Hi Douglas,
We are really sorry for the inconvenience caused to you. I can understand that the lifetime of our product didn't reach your expectations.
Theoretically, the lifetime of your filter should be 2 year/200gallon, the indicator will light up when anyone reaches first. Otherwise, the indicator will not give you any warning. If it doesn't give you any warning when the duration of the filter ended, please feel free to contact us.
Furthermore, as noted in our product introduction, the lifetime of the filter may be related to the quality of source water. Therefore, the slow rate you've mentioned is usually caused by bad source water, so it is recommended to you test the quality of your source water. The high TDS of the source water is easy to block the filter element, thus causing the slow flow, that's the reason why you need to replace a new filter to solve your problem.
To solve your problem, it is suggested for you install a pre-stage filter WD65S, which may effectively prolong the lifetime of the filters.
If you have any other questions, please feel free to contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I was a Zero Water customer for the last 9 years and I recently switched to Waterdrop's gravity filter system. After using Waterdrop for the last month, I have to say, I'm disappointed with the taste of the water vs Zero. Zero always tasted clean and pure, but there's a noticeable taste associated with Waterdrop. The TDS of Waterdrop vs my tap water is nearly identical, while I was always able to achieve a 0 reading with Zero.
With that said, I do like the increased 2gallon capacity of my Waterdrop vs Zero so I don't need to fill it as regularly for two people.
Overall, I'll continue to try it for the next few months but I much rather prefer the Zero water taste.”
Hi Dante,
Thank you for your review, which is very helpful for us to improve our product quality.
I checked the product introduction of your filter system on our website and found that this system wasn't designed to reduce TDS, so, normally, the TDS of filtered water is identical to that of tap water.
As for the taste of water, could you please describe the detail to us by email? The filter might indeed have some problems. We will try our best to provide you with better taste of water.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I love that the cartridges are more carbon than particulate filters, because we do not need particulate filtering. I was disappointed that electricity was required, but realized this is the price to pay for more space under the counter. We live in a rural area and our house is very quiet so the sound is very noticeable. I really wish I could trade the electricity on your unit for a pressure tank. Is that possible? I understand you have a small tank to raise the pressure for a refrigerator line, but I'm sure the electricity will still be required. Is it possible to add a pressure tank that will remove the need for electricity?”
Dear customer,
Thank you for getting in touch with us. I sincerely apologize for the inconvenience caused. We feel really discouraged that our product hasn't brought you a premium experience.
Please note that our tankless RO unit is well operated with electricity and the sound of the unit will not exceed 65dB. However, I'm really regretful for you still being unsatisfied with the sound.
Please rest assured that our technical team and customer service manager have contacted with you. We will always be there to provide a satisfactory solution for you. I appreciate your understanding very much!
If you have any other inquiries, please feel free to contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Thomas,
Thank you for getting in touch with us. I sincerely apologize for the inconvenience caused. We feel really discouraged that our product hasn't brought you a premium experience.
Please rest assured that our technical team and customer service manager have contacted with you. We will always be there to provide a satisfactory solution for you. I appreciate your understanding very much!
If you have any other inquiries, please feel free to contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Pat,
Thank you for getting in touch with us. I sincerely apologize for the inconvenience caused. We feel really discouraged that our product hasn't brought you a premium experience. Please rest assured that our technical team and customer service manager have contacted with you. We will always be there to provide a satisfactory solution for you. I appreciate your understanding very much!
If you have any other inquiries, please feel free to contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I didn't realize that these filters were made in China and appear to be from a different manufacturer than when I originally purchased my under sink filter system. I will be looking for a new unit that is made in the USA.”
Dear Bradley,
Thank you for sharing your valuable view with us! We appreciate your long-time support of our business very much! You are one of our most valuable customers. We also feel discouraged that our product doesn't bring you a 100% user experience. Waterdrop is a US brand, and also a global business player. May I suggest contacting our customer service center for further assistance on this issue? Thank you!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Pamela，
Thank you for sharing your experience with us. I sincerely apologize for the inconvenience caused.
Our customer service team has contacted you and I will also follow up on the case to provide a satisfied solution for you. I apologize again for the inconvenience caused. We appreciate your understanding very much!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Matt,
Thank you so much for sharing your user experience with us! Hope our product will win your satisfaction as time passed. If you have a higher requirement for filtered water, may I recommend our RO system to you? We have a wide range of RO systems for our customers to choose from. Or, you can get in touch with our customer service center through the info below for further assistance.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“We bought the RV filter and it does a good job of filtering chlorine taste and odor but does not filter sediment very well at all. Disappointed in that.”
Dear Gloria，
Thank you for choosing our product and sharing with us your valuable view and comments. I apologize for the inconvenience caused. We also feel discouraged hearing that the product doesn’t bring you a premium experience. If you need further assistance, could you please contact our service center at the following email address or phone number? We will provide professional and satisfactory solutions for you.
If you have any other inquiries, please feel free to contact us.
1-888-352-3558
service@waterdropfilter.com
Kind Regards
Mia Lauren
Customer Service Rep
“Well I ordered replacement filters and an RV filter. I never received the RV filter. How much I called water drop office and reported the issue. They sent me a replacement filter that supposedly got lost in transit. And then they issued me yet another filter but days later I was refunded my money from the RV filter. I’m not sure how I like water drop. The replacement filters that I got were damaged as well but I wasn’t complaining much about that”
“I often have to remove my white filters and start from scratch with soaking and shaking, but at least I am able to fill several 5 gallon jugs in between.”
“You need to change your website prices. I ordered the filter based on the one to fit my 17 year old refrigerator and received the lesser priced one. Difference is only a few dollars, but money is money.”
