“We've had our unit for about 6 months now.
The Waterdrop was simple for us to set up since we were replacing an old RO system. Before this unit, we had a tanked system for 20+ years, and paid the cost of that unit many times over in maintenance, filters, and service calls. That doesn't even include the time the cap blew off the pressurized tank and we had a geyser in our kitchen. Good riddance to that system.
We just replaced the first CF filter on our Waterdrop and appreciate the cost of the new filter and how easy it is to change it out.
On the not so great side, we were surprised (did we miss it in the reviews?) that the unit is noisier than we had expected. It makes noise, obviously, when it dispenses, but also at intervals periodically, to flush the system. If there is one negative, it's the noise. It's kind of a low grumbling that lasts several seconds. At this point, 6 months down the road, I hardly notice it, but at first it was pretty annoying and I wondered if I had made a big mistake.
Also, I overlooked the part about the unit requiring power. Oops. Luckily, we have a plug in garbage disposal and could plug the Waterdrop right into that outlet. If you have a hardwired garbage disposal and no outlet under the sink, beware. You need power for this and your installation just got quite a bit more complicated.
Overall, we are happy and recommend the unit. I'd give it a 4.5 if I could. The half point off is because of the somewhat annoying noise.”
Hi ,
It is so satisfying and an honor for us to hear that our product brings you pleasure by improving the water usage experience. Because the system works with the assistance of the built-in pump, a little noise will be generated. Please allow at least 1" space between the unit and the cabinet, or the noise level may increase significantly. Thank you for your understanding!
Thank you so much for your kind review. Our whole team will appreciate it.
Kind Regards
Mia Lauren
Customer Service Rep
“Arrived quickly and very well packaged. Super easy installation. We now have piece of mind when using our water. The only con would be that it's a very loud machine.”
Dear Elisa,
Thank you for taking time to leave a review.
We apologize sincerely for the inconvenience caused; the noise can be caused by many factors and we will help you resolve it ASAP.
1. Location
Please note that there must be at least 1" space between the unit and the cabinet, or the noise level may increase significantly.
2. Clogged filter
The noise of the unit will increase if one or more filter is nearly clogged.
In order to confirm this, could you please let us know the following details, thank you:
a. Are you on municipal tap water, or well water?
b. Is it possiblet to get a TDS reading of your source water?
c. Is the filtered water's flow rate slower than before?
3. Pinched tubing
If the tubing is pinched or kinked, the noise level will increase.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Nice company with a good product. They will force a signature when you ship. That was not listed on the website anywhere. Customer service was not able to remove that requirement. Also had an issue with a UV filter that Customer service was not able to correct. If you know those issues before purchasing I think you would be pleased with the company.”
Dear Daniel，
Thank you so much for your kind review for our products.
Please note that we add a signature service to ensure the security of your item and to provide protection against shipment lost. When you are not at home, your family can help sign for it. If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Clarence
I'm sorry there was such a misunderstanding. If you have any needs please contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi, Vinson
We are sorry that our product did not meet your expectations. Water quality may also affect cartridge life. Our customer service will contact you and we hope you can reply. We wish you a happy day.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Alfred
Thank you so much for your kind review. We truly hope our product will bring the expected performance and a delightful water usage experience to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Tankless RO system is a dream. The only reason they didn't get 5 stars is because they didn't have the foresight to print the model number of the system on the front bezel. Who wants to crawl around under their sink to find their model number in order to determine the type of filter they need to buy?”
Hi dear customer,
Thank you for taking the time to leave a review.
I will report the problem to our related department and I am so sorry for the inconvenience caused to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“We have been using water drop since about a year now and it’s great. The LED indicator helps to remind you when it’s time to replace the filler. The only downside is the water flow speed. It takes quite long to fill up my bottle”
Hi,
Thank you so much for taking the time to leave a reply.
If the water flow is too slow, could you please provide us with more details to diagnose the problem?
Our team is always committed to providing the best product and best service for our customers.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“It works correctly and employs Americans.
I could church up the review for word count, but in the end, it works exactly as it should.
Glad I took a shot.”
Hi Christopher,
Thank you so much for taking the time to leave a review.
We are so sorry for causing trouble for you to leave so much review. Hope our product can give you a better experience.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“The waterdrop system works very well and we are pleased with the product. Getting a replacement filter took longer than expected and we needed Customer Service to resolve the issue and get our filter which she did.”
Hi dear customer,
We appreciate your kind review very much! There is nothing more satisfying for us than hearing that our product brings a delightful experience to our valuable customer.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I love my under counter 3-stage filter from Waterdrop. I purchased it because it is so sleek and the filters are easy to change. I only give 4 stars because it does not filter out PFAs. (Waterdrop's RO filters do, but I didn't want an RO filter because they waste so much water). So I take the filtered water from my 3-stage filter and pour it through a Zerowater filter for drinking. In all other ways, I love the Waterdrop!”
Hi Julia,
Thank you so much for your kind review. We truly hope our product will bring the expected performance and a delightful water usage experience to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi Joseph,
Thanks for your review. Your review is very important to improve our product and we will provide products with good quality and good look to you next time.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Tim,
Thank you so much for your positive review! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I haven't used it yet because I wanted to save the filters for when I am ready to use it.
But it is well made with the stainless steel and looks good.”
Hi Jing,
Thank you so much for your kind review. We truly hope our product will bring the expected performance and a delightful water usage experience to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I ended up returning my new Waterdrop unit because the taste of the water was just not what I got used to over the past 30 years of owning 5 different R/O systems, each in a different residence around the Las Vegas, NV area, and one unit I installed in my RV I spent the last 10 years in before moving into a house in Boulder City, NV. Your tankless system, the first one I have tried, is very efficient and easy to install, but the taste of the water was just not as good as the system I replaced it with, a tank system. Thank you for working with me on this experience.”
Hi Stephen,
Thank you so much for sharing your experience. We are so sorry for not giving the best taste of water, for there may be something wrong with the unit. If you are not satisfied with the taste of water, please fell free to contact us and let's find the solution together.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“The unit worked great for a few days. I was really enjoying it until a leak started. I'm glad that it had an alarm otherwise I wouldn't have caught it before damage to my cabinets occurred. It was frustrating especially for the amount that i spent on the unit, but the customer service provided was what kept this from being a 2 star review. I look forward to getting my new unit and having fresh clean water to drink again.”
Dear Joeann,
Thank you so much for your kind review! We genuinely hope our product will bring the expected performance and a delightful water usage experience to you. We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I am happy with the water quality. The design of the pitcher is so easy to use and maintain. The only problem is if u keep the water too long in the pitcher, the bottom of the pitcher turns green, like formation of algae, thats why I check the pitcher, if it happens, I wash the whole pitcher. I can send a picture if you want.”
Dear Dilek,
We appreciate your positive review very much! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
Since the pitcher filters the residual chlorine in the water. Residual chlorine can inhibit bacteria, so may I suggest that you put the pitcher in a dark place.?
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear David,
We appreciate your positive review very much! We genuinely hope our product will bring the expected performance and a delightful water usage experience to you.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
