“We are enjoying the filter, the only thing is the numbers are not as low as we hoped. Have to run the water for 30 seconds or so before getting down to a decent level. Water tastes good though.”
Dear Felica,
Thank you very much for sharing your experience with us! The higher TDS of the initial water flow when turning on the faucet is a natural phenomenon taking place in all RO systems. However, a tankless RO system with a smart display panel visualized this process. I have sent you an email explaining the phenomenon. I hope my reply will be helpful to you!
If you have any other questions, please feel free to contact us by replying to this email. I will always be there to provide satisfactory solutions for you.
Enjoy the rest of your day!
Kind Regards
Mia Lauren
Customer Service Rep
Dear Paul,
We’re sorry to hear of your experience and hope you will accept our sincerest apologies. Please feel free to contact our customer support team and please rest assured we will offer further solutions upon your reply. We genuinely hope our product will bring the expected performance and a delightful water usage experience to you.
Enjoy the rest of your day!
Kind Regards
Mia Lauren
Customer Service Rep
“The filter seems to work well, and the water tastes good. The instructions were fairly clear and installation was relatively quick and easy. (Not the 3 minutes as advertised, but straightforward.) Giving it 4 stars because our setup happened to need a different adapter than what was provided in the kit, but we live in a very old building. Overall, I am happy with our purchase and would buy again.”
Dear Kelsey,
Thank you so much for sharing with us your valuable user experience. We appreciate it very much! If you need any assistance with installation or other types of adapters, please reach out to us through the info below. We will provide professional technical support and customer service for you.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Customer,
Thank you so much for sharing your positive user experience with us! We appreciate it very much! We are encouraged by your kind reply to continue providing products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I like the fact that it doesn’t take too much room under my sink and the filters are easy to replace. I wish the water pressure was better as it comes out slow.”
Dear Jeri,
Thank you very much for sharing your valuable user experience with us! We appreciate it very much! May I suggest getting in touch with us through the info below? Our customer service team will provide technical support and solutions for you about the flow rate issue.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I really like the Warerdrop system…more so than any water treatment system! Also, their customer service and ease of service for replacing filters is wonderful!”
Dear Michelle,
It is so satisfying and an honor for us to hear that our product brings you pleasure by improving the water usage experience. Thank you so much for your positive review. Our whole team is encouraged by your warm reply. It is our great pleasure and honor to deliver our best service to you.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Charles,
Thank you very much for sharing your experience with us! The higher TDS of the initial water flow when turning on the faucet is a natural phenomenon taking place in all RO systems. However, a tankless RO system with a smart display panel visualized this process. I have sent you an email explaining the phenomenon. I hope my reply will be helpful to you!
If you have any other questions, please feel free to contact us by replying to this email. I will always be there to provide satisfactory solutions for you.
Enjoy the rest of your day!
Kind Regards
Mia Lauren
Customer Service Rep
“Ordering my water filtration kit was easy. The price was reasonable too. WaterDrop quickly delivered my King Tank and it was exactly as described. I did have a problem with one of the parts but customer service resolved the problem on Easter weekend. The replacement part arrived on Monday. I have already recommended WaterDrop.”
Dear Rene,
Thank you again for your positive review! It is our great pleasure and honor to deliver our best service to you.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Had the WD-D6 under sink Filter for one year
My first filter unit purchase from Amazon was returned because the box was not sealed completely or properly.
My second purchase was direct from Waterdrop, not that it mattered because it was sent through Amazon.
The original filter produced water 12 to 15ppm TDS. The new replacement filter 6 to 10ppm TDS. Down from city water 240 to 280ppm.
This does result in reduce water flow rate and requires a longer time to fill a bottle. Not sure what the difference is between the GE filters, maybe normal variation in the osmosis filter pore size.
I explained the packing issue to Waterdrop CSR a few times now.
Please safety seal all your packages so the customer can verify it’s a new product.
Used products maybe being recycled by Amazon, based on open packaging evidence.”
Dear Customer,
Thank you so much for your positive review! Your expectation is a strong impetus for us to keep delivering products of premium quality and service of a high standard to our valuable customers!
I apologzie for the packing issue. If you need technical assistance about the water pressure and other issue, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“So far the experience is positive, I just hope that when the time comes to replace the filters you will find them as easy as now. The filters work very well, the water is very healthy.”
Dear Miriam,
Thank you so much for your positive review! Your expectation is a strong impetus for us to keep delivering products of premium quality and service of a high standard to our valuable customers!
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“We are very pleased with our Waterdrop filter. The only thing that causes us to rate it 4 out of 5, is that the water flow is slower than our old filter provided.”
“I have had the system for about a month now. What I like: Space saver in the under the sink cabinet, the unit itself is not pricey and there is a small discount available as well, not so expensive filters, easy to replace filters, no tank.
What I don't like is that it needs power. Had to pay xtra $$ to get continuous power. I am also not sure about the taste of the water. There is a certain plasticky taste in the water. Don't know if it is due to the filter material and whether it will improve with time. The taste may be my biggest gripe Maybe the company can answer this.”
“I have the G3. So far happy with unit. Independent test show the TDS is less than 10 and the bacteria test also show negative results. I am using it on a well system with a pre filter set up. Unit was simple to install. I would give it 5 stars, however it is not clear if you need to disassemble filters if you are on vacation more then a week. The unit says it has a vacation mode, but instructions don’t really cover the detail behind vacation mode.”
“We are very happy with the new Waterdrop RO system. Takes up less space and the water tastes great. It is a little slower filling up my just of water and probably the most inconvenient part is that it has to be plugged in so now we can't have our garbage disposal plugged into the same outlet. We have tried 2 different on-off switches to work the disposal but they have both gone out after a couple of weeks of using it. Still working on a new solution for that but the water is great!”
