Hi Harsh,
Thank you for taking the time to leave a review.I sincerely apologize for that filter perfomance didn't reach your expectation. Please note that the taste is related to the quality of source water. If you have any other questions, please feel free to contact us. Please rest assured that our team will try our best to help you with the problem.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi Beverly,
Thank you for taking the time to leave a review.
I am so sorry that the filtration performance of our filter didn't reach your expectation. We have contacted you by email about the problem, could you please provide more details by replying to the email so we can help you solve the problem?
Please rest assured that you satisfaction is alawys our top concern and we will continue to provide further solutions.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Water is leaking from inside as i got E02 error and while checking the tray was full of water along with all my under the sink area..it damaged my wooden cabinet. i reported this to customer care and they informed if that happens again then replacement will be sent ..i am worried as i chose the right product ?”
Hi,
Thank you for taking the time to leave a review.
I sincerely apologize for the inconvenience caused to you by our product.
The error could be caused by many reasons and please rest assured that we will try our best to help you solve every problem caused by our products.
And yes, if the problem happens again, we will send you a replacement free of charge and make every efforts to help you reduce the loss.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi Jesse,-
I am truly sorry that you have not received the package yet.
Please note that the tracking information indicates that the package was delivered:
2022-08-04 15:08
US, Davis, CA, US, Delivered, Left at the front door. Signature Service not requested.
Could you please check your Mailbox/Garage, and ask your neighbor/family/friends/colleague for the package?
We have noticed that many customers have found their packages this way.
If that does not work, could you please contact the logistics service provider/local post office via this number? Thank you.
TEL:
FedEx 1-8004633339 / 1-8002474747
Your package's tracking number is 61290983103723653148
Contacting them is usually the fastest way to get more information about your package.
If you could not solve the problem with these solutions, please let us know.
Thank you very much for your understanding.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Water flow is not good. It takes 5+ seconds for water to start. 6-8 second glass fill rate advertising is fraud.
TDS in water is not consistent. It varies from 5 to 100+ Ppm, shown by the water drop faucet itself. 100 ppm water doesn't taste great and I have to often throw it out.”
Hi Nitin,
Thank you for taking the time to leave a review.
I am so sorry that our product didn't bring you a good experience.
While I went through all our email accounts, our live chat and phone call, any related information could be found.
Would you mind contacting us to allow us to help you solve the problem?
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I am very disappointed in this water filter. It does not stay at a good level for drinking water and is always raising up, even a brand new filter. In fact, the new filter is not a good as the old one. I do not understand why it rises up to almost 90 ppm before dropping down under .010 which is minimum for good clean water. Sometimes take 2-3 minutes to be ready to drink so I am wasting a lot of water and the filter. I am getting 7 months instead of 1 year because more than half the water is just going down the sink. Not happy.”
Hi Gary,
Thanks for taking the time to leave a review.
I am so sorry that our product didn't give you a better experience.
Could you please provide us with a video to show the change of number as you mentioned above?
Our team will try our best to solve your problem.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi Naveen,
Thank you for contacting us.
I have checked all of our systems and databases and I cannot find any communication from you, so that I cannot figure out what happened.
If you would like to contact the team at service@waterdropfilter.com. they will be happy to assist and advise.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi Wileen,
Thanks for your review.
Could you please tell us what problem you encountered? We'd love to offer further assistance to you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi dear customer,
Thanks for your review.
Regarding filter lifetime
a. Our filter lifetime depends on 2 aspects: the elapsed time and the amount of water consumption.
If one of the two limits has been reached, the corresponding filter will need to be replaced.
Since the different areas will have different water conditions, the actual lifetime of the filters may vary and the actual situation shall prevail.
How our filter indicator works
---Please note that it is designed based on average water conditions; it cannot adjust itself to meet your local water quality.
In other words, it's perfectly normal that a filter needs replacement when the indicator gives no alert yet.
---Please note that you need to reset the corresponding filter lifetime indicator MANUALLY after each replacement since it's not designed to detect a new filter automatically.
If you have encountered any difficulty during the indicator reset process, please note that it does NOT indicate a faulty filter.
If you have any other questions, please feel free to contact us.
Enjoy the rest of your day!
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Customer care is very poor. My package went missing from fed ex and I was asked to follow up fed ex, raise a case with fed ex and then work with fed ex to resolve the case. Again I have to call fed ex get all info from fed ex so that water drop can claim missing package from fed ex. I was told that this info would be readily available for water drop. All I got an answer is we will take it from there . Still not sure what does that mean?”
Hi Sai,
We are so sorry for the missing package.
According to the update, we have arranged replacement filters for you, hope you will receive them soon.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Hi John,
We are so sorry for the missing filter. Please contact us and our customer service team will send a new replacement filter to you.
If you have any other questions, please feel free to contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Kate,
Thank you for reaching out to us. I sincerely apologize for the inconvenience caused.
Please rest assured that I have escalated your case to our technical support team, and our customer service manager has sent you an email for troubleshooting. We will solve the problem ASAP and always provide you with a satisfactory solution.
If you have any other questions, please feel free to contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
Dear Madra,
Thank you for getting in touch with us. I sincerely apologize for the inconvenience caused.
Please note that we've arranged a new shipment three times, however, the tracking information indicates that the previous two shipments were stopped for delivery for an unknown reason and the last one is still on the way. May I suggest giving it a few more days?
We will always be there to provide a satisfactory solution for you. I appreciate your understanding very much!
If you have any other inquiries, please feel free to contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“The whole purpose of this purchase was to install the filter in my travel trailer before my 3-weeks trip. The initial delivery date has been moved and delayed by 2 days. I made it clear to the support team member that I don't need the filter since it's delivery was delayed and it will arrive after I already left. Instead of emailing me a return label, a support person was trying to convince me it's not their fault and since there is nothing wrong with the filter, they won't be emailing me a return label and I have to cover the shipping cost myself. The attitude was absolutely unfriendly and totally not customer-oriented. Again: I don't have experience using the actual product, it is more about my frustration with the customer support. Since the return shipping cost is very high, I'm trying to sell it locally.”
Dear Customer,
Thank you for reaching out to us. I sincerely apologize for the inconvenience caused.
We feel really discouraged that our customer support hasn't brought you a pleasant experience. We're truly sorry that we couldn't provide a free return since the shipment had been delivered within 3-6 business days according to our regulation.
“If you contact us after 24 hours of purchase: You need to bear the return fee if the package is already shipped (depends on our system, not the order status).”
To get more information please check the following links for your reference:
Return & Refund policy: https://www.waterdropfilter.com/pages/service-policy#ret
Shipping policy:https://www.waterdropfilter.com/pages/service-policy#shi
Your satisfaction is our top concern. Please accept our most sincere apology and we really appreciate your understanding!
If there’s anything else that I can help you with at the moment, please feel welcome to reach out and I would be more than happy to help.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“Filter is the worst! Two weeks and water flow reduces dramatically! Sometimes water just stopped flowing! I do not recommend it! Customer service is the worst.”
Dear Victor,
Thank you for getting in touch with us. I sincerely apologize for the inconvenience caused. We feel really discouraged that our product hasn't brought you a premium experience. Please rest assured that our technical team and customer service manager have contacted with you. We will always be there to provide a satisfactory solution for you. I appreciate your understanding very much!
If you have any other inquiries, please feel free to contact us.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“I've had the WD-G2MRNR-W ( G2MDV7G02219) system for about 3 weeks now
and making a thumping sound maybe once a day.
Last Friday I call your customer service dept. and talked to a gentleman
and he couldn't give me a reason for the noise.
He said it might need another pump for an additional $ 30.00.
I need to know if this will fix the problem and do I need to hire another plumber to install this
device?
Do you have any referrals for a plumber that has installed your units and is reasonable?
Your instruction manual doesn't say anything about this problem.
I need some help on this matter as I'm on a fixed income and times are tuff.
Sincerely,
Larry Lukowski”
Dear Larry,
Thank you for reaching out to us. I sincerely apologize for the inconvenience caused. Please rest assured that I have escalated your case to our technical support team, and our customer service manager has sent you an email for troubleshooting. We will solve the problem and always provide you with a satisfactory solution.
If you have any other questions, please feel free to contact us by replying to this email.
Kind Regards
Mia Lauren
Customer Service Rep
Dear Sandeep,
Thank you for sharing your experience with us. Please allow me to explain that the indicator needs to be reset every time you replace the filter. Please hold down the button for 5 seconds until the blue light flashes. If it doesn't work, the battery may run out of power. Could you please contact us through the info below? We will arrange a new replacement indicator or upper lid for you. I genuinely apologize for the inconvenience caused.
If you have any other inquiries, please feel free to contact us. We will always be there to provide satisfactory solutions for you.
Kind Regards
Mia Lauren
1-888-352-3558
service@waterdropfilter.com
Customer Service Rep
“i’m a professional contractor, to date I have installed 121 water drop G3 water filtration systems! I have one that’s having a chronic problem of delayed water flow. I was sent a new reverse osmosis filter and were told that would correct the problem, it didn’t!
My customer is now making my life miserable and it’s starting to write bad reviews about me! I need to correct this issue!!!! -Joseph 732-841-1642”
