“I ordered an over shirt for a Christmas gift that had to be returned for a larger size. Replacement duly arrived after chasing up with Jack who was extremely helpful. I did have doubts about ordering as not heard of this company before, but their customer service is second to none. Really recommend them.”
“Very poor customer experience and service.
I bought an item in two sizes in the sale, with the intention of sending one size back. At no point was it clearly flagged that this would not be possible during the purchase process, so my assumption was, as it’s industry standard, this would not be an issue.
Jack in customer service team has this far refused to process a refund.
Very disappointing and punitive policy.
Please help me to resolve this asap or I will not be recommending.
Thanks”
“Have now use Bound numerous times. Well designed website, excellent products and materials, my only very slight criticism is that it seems to take 3 days for the order to leave your unit. Not any real problem, but am very used to receiving mail-order products within 48 hours.”
“I have bought now two pair of pants and a sweater and I’m very happy about the fit and the quality I will definitely keep checking out their new releases!”
“Never received my parcel. Jack send me this ont 17th jan, since then, no news
: Hi Vincent,
Thanks for your recent order with us here at bound!
Unfortunately, we do not have the CHAIN FULL ZIP KNIT POLO - NAVY due to a stocking error on the site, is there another that you would like to swap this for?
Happy for you to select any close replacement and if it's slightly more in price, we are happy to honour this as goodwill! Really sorry about the mistake on our end!
As our current apology, on your next order in the future with us you can use PATCHUP10 for a discount.
Let us know what works for you!
Massive apologies there for any inconvenience”
“i followed your sizing guide and the pants didnt fit and when i wanted to exchange for a bigger size i was told i needed to pay for my own shipping and ups and usps provided me with costs of 48-300 dollars im not paying that to exchange a pair of pants that i paid 80 dollars for. if a company cant do the bare minimum to help me complete my purchase with actual value why would I return or rate them highly”
