Thank you so much for your 5 star rating of Wesco Hub, Rhonda! I'm so glad to hear that your kid had a great time- that's incredible to hear that they loved it so much and enjoyed driving the bus.
Best regards,
Wesco Hub Team.
Thank you for your positive feedback! We're delighted to hear that you experienced a prompt delivery and effective communication with us. Our team values efficiency and clear communication to ensure a seamless experience for our customers. If there's anything specific that stood out to you or any suggestions you have for improvement, please feel free to share. We appreciate your support and look forward to serving you again in the future!
Best regards,
Wesco Hub Team.
Hi Wai,
Thank you so much for taking the time to give us your feedback on Wescohub. We are delighted that you found our customer service to be helpful and efficient, as providing great service and making customers happy is our highest priority.
We appreciate your kind words and if there is anything else we can do for you, please don't hesitate to let us know.
Thanks again for your feedback. It means a lot to us.
Best regards,
Wesco Hub Team
Thank you so much, Shelli, for your amazing 5 star rating of Wesco Hub. We're delighted to hear that you enjoyed our great quality lights and fabulous customer service!
Best regards,
Wesco Hub Team.
“Easy purchase, questions answered promptly. delivery was prompt, however the driver just left the product under the carport without any door knock or advice that the item was delivered. I had a query about the item because the picture on the boxed item did not match the item I ordered, and whilst communication was prompt the discussion was a little frustrating. The item did not look exactly the same in reality as it did on the Website.”
Hi Maria,
Thank you for taking the time to share your feedback. We're delighted to hear that your purchase process was smooth, with prompt responses to your questions and a swift delivery.
However, we sincerely apologize for the inconvenience you experienced regarding the delivery. Your feedback about the driver not notifying you of the delivery and leaving the product under the carport has been duly noted. We will address this matter with our delivery team to ensure a more customer-friendly approach in the future.
Additionally, we understand your concern about the product's appearance not matching the image on the boxed item and the frustration it caused during our communication. We take such feedback seriously, and we're actively working on improving our product descriptions and visuals to provide a more accurate representation.
Your feedback is valuable to us, as it helps us enhance our service and offerings. If you have any further questions or need assistance with your purchase, please don't hesitate to reach out to us. We appreciate your business and look forward to serving you better in the future.
Best regards,
Wesco Hub Team.
Hi Emily,
Thank you for the fantastic review! Your kind words motivate us to provide top-notch service. We're thrilled you love the item and appreciate your recommendations. Looking forward to serving you again soon!
Warm regards,
Wesco Hub team.
Posted 1 year ago
Thank you so much Emily! We really appreciate your 5 star rating for Wesco Hub! We're so glad that our great quality and quick arrival met your expectations and that you would recommend us. Thank you for being a valued customer!
Hi Hannaleeh,
Thank you for the fantastic review! Your kind words motivate us to provide top-notch service. We're thrilled you love the item and appreciate your recommendations. Looking forward to serving you again soon!
Warm regards,
Wesco Hub team.
Hi Viki,
Thank you for your fantastic review! Your kind words motivate us to provide top-notch service. We're thrilled you love the item and appreciate your recommendation. Looking forward to serving you again at Wesco Hub! Best regards,
The Wesco Hub Team
Thank you for your fantastic review! Your kind words motivate us to provide top-notch service. We're thrilled you love the item and appreciate your recommendation. Looking forward to serving you again at Wesco Hub! Best regards,
The Wesco Hub Team
Thank you for your fantastic review! Your kind words motivate us to provide top-notch service. We're thrilled you love the item and appreciate your recommendation. Looking forward to serving you again at Wesco Hub! Best regards,
The Wesco Hub Team
Thanks for your fab review and giving us a chance. We're happy to hear you had a positive experience and hope to see you shop with us again.
Warm regards,
WCH team.
Hi Joyce,
Thanks for your fab review and giving us a chance. We're happy to hear you had a positive experience and hope to see you shop with us again.
Warm regards,
WCH team.
Thanks for your fab review and giving us a chance. We're happy to hear you had a positive experience and hope to see you shop with us again.
Warm regards,
WCH team.
Hi Sonia,
Thank you for taking the time to write a review. We greatly appreciate your positive feedback and are delighted to hear that you are satisfied with our service.
We understand your disappointment regarding the damaged bed, and we apologize for any inconvenience caused. We would like to assist you with the issue, but it seems that we have not received a claim from you through our customer service team.
To ensure a swift resolution, we kindly request that you reach out to our dedicated customer service team. They will be more than happy to assist you with the claim process and provide the necessary support.
Please don't hesitate to contact our customer service team at your earliest convenience. We value your satisfaction and want to make things right for you.
Thank you once again for your feedback, and we appreciate your understanding in this matter. If you have any other questions or concerns, please feel free to let us know. We are here to help.
Best regards,
Wesco Hub
“The staff at Wescohub was very friendly and helpful. The products arrived on time as promised and the quality was excellent. Will definitely recommend to my family.”
“Ordered quilt cover was really looking forward to receiving, Only to receive notification item not in stock/sold out. Disappointed. But they apologised and full refund given.”
“The product was excellent. Was not happy that after I paid they wanted photos of credit cards etc. the amount had already been cleared from my bank - finally they accepted the receipt they had sent me - I would use again with ground rules in place - they were quick , truck delivery people excellent”
Dear Kerry,
Thank you for taking the time to provide us with your feedback. We sincerely apologize for any discomfort caused by our payment verification process during your shopping experience. We would like to shed light on the reasons behind this procedure to ensure transparency and enhance your understanding.
To protect both our customers and our business from potential fraudulent activities, we have implemented measures to validate the legitimacy of orders and payment methods. These efforts are crucial in safeguarding your sensitive information and maintaining the integrity of our online platform. While we strive to create a seamless shopping experience, we also prioritize the security and trust of our valued customers.
Please be assured that our payment verification process is only activated in specific cases. Typically, this occurs with high-value orders or when our system flags a potential risk associated with the payment method used. By following internal company procedures, we aim to ensure the utmost security for all transactions.
We deeply regret any inconvenience caused during this verification process. Our intention is to provide a safe and secure environment for all our customers, and we continuously work towards refining our procedures to minimize any negative impact on the overall shopping experience.
Once again, we apologize for any inconvenience caused, and we genuinely appreciate your understanding. We sincerely hope to have the opportunity to serve you again in the future and provide you with an improved shopping experience.
If you have any further concerns or questions, please feel free to reach out to our customer support team. We are here to assist you in any way we can.
Thank you for your patience and feedback.
Best regards,
Wesco Hub Team.
