“plans were difficult to follow. should have labelled each part with its number sticker, instead of the method you used. saying which box it was in. had to pull apart several times and reconstruct.”
Hi Kevin, we are sorry that the instructions are not clearly label and thank you for your feedback. We will pass your comments to our supplier to improve the instruction sheets. If you still have difficulty assembling the bed, please call our friendly staff, they will try to assist you the best way they possible.
warm regards,
Sammy
Hi Apurv, we are terribly sorry for the unintended delay that surrounded your order. For reasons outside of our control, our logistics partner we have been using for quite some time and have successfully delivered thousands of orders every month, have had staff shortage and flooding causing delays. We sincerely apologise that your order has been delayed, we are in contact with our logistic partner to escalate the matter and priorities your order. Our team member will provide you update as they become available.
Warm regards,
Sammy
“Ordered 2 race car beds. Expensive by comparison to competitors with expensive delivery. 3 weeks later have not received items. Would not recommend nor would I reorder. Slow service should be published so a buyer selects a different provider.”
Hi Melini, we apologise for the frustrations surrounding your order. Our carrier partners, while reliable and continue to successfully deliver hundreds of orders each day, have admittedly experienced an unexpected spike in demand that is affecting delivery times. If you have already emailed our customer care team for assistance we kindly ask for your patience while we lodge an enquiry and a team member will be in touch with you to updates as they become available.
warm regards,
Sammy
“My product arrived damaged as it wasn’t packaged correctly. However, I received great customer service when I called to explain what happened, offering me a free replacement.”
Hi Emily. Thank you for the review!
We’re glad to hear we could provide you with the service you deserve. Your feedback will be passed onto our team.
Warm regards,
Sammy
“I was happy with your sevice but not happy with the company you chose to deliver the product they sent half of the bed to Perth and it took 4 weeks to get my bed I have heard from other people about Hunter Express and it was all bad”
Hi Heather, Thanks for taking the time to share your feedback and kind compliments to our customer support team. Whilst a large number of our customers have had positive experiences with our delivery partners, we're sorry that you've had a less than happy one in this instance.
Your feedback will be passed onto our delivery partners.
Warm regards,
WCH team.
Hi Kar, thanks for your fab review and giving us a chance. We're happy to hear you had a positive experience and hope to see you shop with us again.
Warm regards,
WCH team.
Hi Georgina, Thank you so much for your wonderful review. Words like these always motivate our whole team to deliver only the best service to our good customers, like you! We are happy to know that we've been a part of sending you such a lovely item that you can fully enjoy and recommend to others. We hope to see you shop with us again soon! Warm regards, WCH.
Hi Kim. Thank you so much for your wonderful review. Words like these always motivate our whole team to deliver only the best service to our good customers, like you! We are happy to know that we've been a part of sending you such a lovely item that you can fully enjoy and recommend to others. We hope to see you shop with us again soon! Warm regards, Wesco Hub.
Hi Katie. Thank you so much for your wonderful review. Words like these always motivate our whole team to deliver only the best service to our good customers, like you! We are happy to know that we've been a part of sending you such a lovely item that you can fully enjoy and recommend to others. We hope to see you shop with us again soon! Warm regards, Wesco Hub.
“Excellent customer service and response times, with super helpful staff that sought out the information I needed. Unfortunately I got no warning that my couch was being delivered until the delivery driver was 10 minutes from my house! Luckily I was able to shoot home to meet him!”
Hi Paula, we are absolutely delighted to hear that you have had a great shopping experience with us, this is greatly appreciated and it means so much. WCH
Hello Heidi, Thank you so much for your wonderful review. Words like these always motivate our whole team to deliver only the best service to our good customers, like you! We are happy to know that we've been a part of sending you such a lovely item that you can fully enjoy and recommend to others. We hope to see you shop with us again soon! Warm regards, Joyce
