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Wetrooms Online Ltd Reviews

4.9 Rating 551 Reviews
97 %
of reviewers recommend Wetrooms Online Ltd
Company Reviews Product Reviews
1
 Questions Metrics Info
4.9
Based on 551 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Wetrooms Online Ltd Reviews

About Wetrooms Online Ltd:

Wetrooms Online are the UK's Wet Room Experts, since 2008 we have grown to become the UK's largest dedicated wet rooms retailer, supplying trade and DIY customers.


With a wealth of experience in the wetroom business, we offer unbiased expert help and advice and a 5 star service.

Visit Website

Phone:

0800 280 8008

Email:

info@wetrooms-online.com

Location:

Unit 10,
Old Hall Road,
Bromborough
Wirral
CH62 3NX

Write Your review

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C Hirst
Verified Reviewer
“Great Service Great products Great staff”
Helpful Report
Posted 3 years ago
J Till
Verified Reviewer
“Excellent service. Very helpful over the phone and also kept me updated about my order. Order arrived faster than expected once dispatched.”
Helpful Report
Posted 3 years ago
C
Verified Reviewer
“Needed a small part for a wet deck trap which had been misplaced. Staff were very helpful in identifying the correct part and with their communication. Speedy delivery as it arrived the very next day.”
Helpful Report
Posted 3 years ago
C
Verified Reviewer
“Very reasonable price for Shower tray along with tanking kit and waste, very quick delivery and customer service excellent would highly recommend.”
Helpful Report
Posted 3 years ago
Mr Dyer
Verified Reviewer
“Shower former was broken upon delivery so we sent back with courier to replace. Why deliver a broken product? No message or follow up. Just an email to review the product. So 1 star”
Helpful Report
Posted 3 years ago
4 Apr 2022 Dear Mr Dyer, Im sorry to hear that your wet room tray was delivered damaged - this is the first we have heard of this. We are looking into this with the courier and have attempted to call you to follow this up, we will try again shortly. As soon as we can speak with you we will get this issue resolved. Yours Sincerely, Mathew Whiteley Operations Director Wetrooms Online
Posted 2 years ago
B Cushway
Verified Reviewer
“Prompt great service. Personal email was appreciated”
Helpful Report
Posted 3 years ago
S
Verified Reviewer
“Excellent quality, brilliant website with broad range of products to suite all. Customer service was also over and above.”
Helpful Report
Posted 3 years ago
C
Verified Reviewer
“As it was unclear that the (admittedly obscure) product I wanted existed in multiple sizes what I ordered didn't fit. Upon hearing of the issue customer services resolved the problem by giving me a full refund. Very impressive customer service. Thanks”
Helpful Report
Posted 3 years ago
M Burgess
Verified Reviewer
“Excellent service and very prompt delivery! Will definitely be using then again”
Helpful Report
Posted 3 years ago
M S
Verified Reviewer
“First time I?ve used wet rooms on line but will definitely be using them again, good price, good product and fast free delivery!”
Helpful Report
Posted 3 years ago
P Sinden
Verified Reviewer
“Ordered parts for shower trap. Good price. Parts arrived following day. Parts well packaged”
Helpful Report
Posted 3 years ago
J C
Verified Reviewer
“Brilliant company! Great products/prices, fast delivery and really friendly staff. Thank you for your help with our order.”
Helpful Report
Posted 3 years ago
J
Verified Reviewer
“good pricefast delivery”
Helpful Report
Posted 3 years ago
Mrs B
Verified Reviewer
“Excellent customer service, efficient and prompt ordering and delivery.”
Helpful Report
Posted 3 years ago
Mrs S E Ritchie
Verified Reviewer
“Made order; they followed up; order arrived. Good product.”
Helpful Report
Posted 3 years ago
Mr M Slatford
Verified Reviewer
“Brilliant service I purchased a wet room seat which more than met expectations. It was delivered within two days and I was informed by email and phone throughout. Very polite and knowledgeable staff. I will definitely recommend for wet room supplies.”
Helpful Report
Posted 3 years ago
L Holloway
Verified Reviewer
“Very happy with price, product and service. Good communication. Delivery all on time too. Overall very happy customer.”
Helpful Report
Posted 3 years ago
I
Verified Reviewer
“From the very beginning Josh assisted me through the process of product awareness. He updated me with delivery arrangements throughout and provided instillation information to study before delivery. His manor was professional ensuring high quality customer care, thank you Josh.”
Helpful Report
Posted 3 years ago
C
Verified Reviewer
“Came quickly and easy fitting instructions Seems to be a good product at the moment time will tell”
Helpful Report
Posted 3 years ago
M
Verified Reviewer
“I needed a new drain cover to replace an old one and Wetrooms supplied this without fuss and at a reasonable cost.”
Helpful Report
Posted 3 years ago
Wetrooms Online Ltd is rated 4.9 based on 551 reviews
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