Wetrooms Online Ltd Reviews

Name: Wetrooms Online Ltd
Address: Unit 10, Old Hall Road, Bromborough, Wirral
Rating: 4.86

4.9 Rating 551 Reviews

97 %

of reviewers recommend Wetrooms Online Ltd

4.9

Based on 551 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Wetrooms Online Ltd:

Wetrooms Online are the UK's Wet Room Experts, since 2008 we have grown to become the UK's largest dedicated wet rooms retailer, supplying trade and DIY customers.

With a wealth of experience in the wetroom business, we offer unbiased expert help and advice and a 5 star service.

Visit Website

Phone:

0800 280 8008

Email:

info@wetrooms-online.com

Location:

Unit 10,
Old Hall Road,
Bromborough
Wirral
CH62 3NX

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Wetrooms Online Ltd 5 star review on 22nd October 2023

G Gibson

Wetrooms Online Ltd 5 star review on 28th March 2023

B Kirby

Anonymous

Anonymous // 01/01/2019

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“Easy to use website, quickly found what I wanted. Robust product of excellent quality.”

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Posted 3 years ago

“Excellent service had everything I needed and goods arrived next day”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Item never arrived, I was still charged and no response from customer service in regards to resolving after numerous emails. I purchased a walk-in shower tray from wetroom whilst having renovations completed. I was staying away from property and received confirmation item had been signed by myself (although I was staying away whilst the works completed). I had called and emailed wetrooms after seeing the item was not delivered and did not receive any response in regards to resolving the issue with delivery. It?s been a month and I have no shower tray, funds have been deducted, no follow up and lost a week of progress on our renovations. ??? Response to below. The below is incorrect. I first attempted to call 10 days after on the 22nd, with no answer and then followed up with an email on the 28th May, still no response. I followed up again on the 2nd June via email no response, to which I called again and got through to somebody. I then ordered a replacement whilst my order was supposedly being reviewed. I?ve since followed up 5 times about an update on the delivery as it never reached my property. You mentioned it was signed, but the delivery logs read it was signed by me? Which, as you have stated I was not at the property! So I?m curious what the point of confirmation/signature of delivery is. I have not seen any GPS data not further information that the product was handed to anybody? Was it left on the side of the street? As this out of a number of deliveries is the only one missing.”

Helpful Report

Posted 3 years ago

9 Jul 2021 Dear Mr Corbin, I have taken a look into the circumstances regarding your order and subsequent review and wish to take the opportunity to reply to your comments. Your order was placed on the evening of 10th May, processed on the 11th May and delivered the next working day on the 12th May. Unfortunately, due to you working away from home we did not receive notification of a potential issue with delivery until 4th June - some 3 weeks after the initial order and shipping. Despite this being outside the notification period for delivery issues / damages my colleague contacted the courier to investigate the issue. The couriers provided a 'Proof of Delivery' and furthermore provided the GPS tracking data for the delivery van, that shows it being opposite your property at the date / time of delivery. As you acknowledged during the telephone/email exchanges the kit could very well have been accepted by the builders that you had on site at that time. We have seen this before, when a builder etc accept the delivery but do not inform the purchaser as such, only for the missing item to appear in due course. Due to the time lapse from order to notification of the proposed issue there is unfortunately little further that we can do to look into the matter, coupled with the proof of delivery we do have I am unsure where we can go further. We have offered to issue you a full refund on the return of the items should yourself / builders locate the order, even though this would now be 2+ months out of the return period. For the record, I would like to state that I have a trail of emails from yourself to my colleague regarding the issue, at no point where your emails left ignored with no response from ourselves. It is untrue and unfair to suggest this was the case. You will see from our numerous independent and verified reviews that we always go out of our way to resolve issues when they occur, given the opportunity and we are notified in a fair timeframe. Yours Sincerely, Mathew Whiteley eCommerce Manger Wetrooms Online

Posted 2 years ago

“Fantastic service and competitive pricing! Would purchase from you again!”

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Posted 3 years ago

“Very helpful, excellent service, will be using again soon”

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Posted 3 years ago

“Helpful on the phone. I haven?t opened the wet room tray and kit yet because builders are not quite ready to install it. I was surprised by the speedy delivery.”

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Posted 3 years ago

“Very quick good service”

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Posted 3 years ago

“Great service thank you Josh! Product as described and fast postage. What more can you ask?”

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Posted 3 years ago

“Brilliant service. I telephoned their off ice to check if they had stock of the item I wanted as I was. It going to place an order on line and find there would be a long delay. I spoke to Josh. I confirmed what I required. He immediately checked stock levels. Everything was o.k. so I placed the order directly with him. I was expecting a three day delivery service so was very surprised when the item was delivered the following morning. Actually within twenty four hours of placing the order. Can?t fault service like that.”

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Posted 3 years ago

“Excellent service with great value for money. Will definitely use again.”

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Posted 3 years ago

“Great service. Super quick delivery”

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Posted 3 years ago

“Excellent service from start to finish ,even the phone call from them to confirm order and delivery date brilliant”

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Posted 3 years ago

“Easy to use website. Gods arrived promptly as promised.”

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Posted 3 years ago

“Great product at a great price and delivered quickly”

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Posted 3 years ago

“Excellent communications, delivery in one day from order. Would most definitely use again”

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Posted 3 years ago

“I ordered over the phone, which was quick and easy. I had a few questions and was helped out straight away. Delivery was excellent, thank you from a very happy customer.”

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Posted 3 years ago

“Wetrooms Online gave us useful advice prior to ordering and were also very accommodating when we had to change our order. Thank you for great service. The website has abundant information too.”

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Posted 3 years ago

“Excellent customer service and was delivered very promptly.”

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Posted 3 years ago

“Excellent easy to order process, prompt confirmation of order and kept informed of order progress and prompt delivery excellent all round service !”

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Posted 3 years ago

Wetrooms Online Ltd is rated 4.9 based on 551 reviews