“The choice of delivery agent is questionable. A specific delivery window sent, but did not arrive. Up to 6 emails and notifications that our package was on the way when in fact it was still in the depot. Wild meat did follow up once I made contact with several phone calls. Courier was arranged with delivery agent, DHL , who then did not turn up. Instructions given to supplier that I had chosen to have it delivered 4 days later was in fact a lie. Checking on tracking my Thursday delivery was postponed until the following Monday. These were replaced and sent to an alternative address using dpd. it is questionable if I use wild meat again.probably not . A cancelled dinner, waited at the time slot given for a few hours and then dhl lied on their tracing forms, many hours lost and following Up was a job in itself. Time wasting and inconvenience. There was no compensation from the company.”
We used two delivery agents - DHL and DPD. We have tried them all and they are all questionable, so we all have to live with their questionable service levels. All we can do is offer a refund or replacement. We replaced the failed delivery and tried to provide the best service by switching courier with the replacement. Compensation via a refund was the alternative. We get no compensation from the courier so the only loser from providing the refund/replacement is the Wild Meat Company - both financially and with bad reviews!
“To be honest was a little worad as delivery company was a day late in delivering package . However the game package was ok . We have only used 2 items so far the Venison Sausages are exilent , and the wife's review are that they are the best she has ever had , I agree, We then tried the mini roasts , again she loved them , I myself thought they were nice but the wild bore was a bit strong for me.
I have bought meat on line before ,but can say that the way this meat was packaged was perfect.”
“First time useing and everything was excellent from the beginning keeping me updated about my delivery and the meat is excellent we will be ordering again from you because there is still meat on there that we want to try”
“We did choose a number of different meats for our order and have only had the wood pigeon so far but it was delicious for our first autumn dinner last weekend. Can’t wait to try the Hare etc. The delivery was in time and beautifully packed so thank you so much”
“Wish I’d found this sooner!
Love being able to access genuinely wild food that’s such great quality, and all the information they provide is excellent.
The breadth of the wild poultry options is excellent. The bacon cutoffs are out of this world good too.”
“We have received many deliveries from The Wild Meat company and whilst they may be a little expensive, every item we have received has been top quality.”
“Always delivered well package and when expected. I have not been disappointed with anything I have ordered. The pies are delicious although a little expensive.”
“The second or third time we have ordered from the WIld Meat Company, following a friend recommendation. Excellent range - both the venison and bacon ordered were superb - delivery on time and we were very well informed. Thank you!”
“Beutiful meat as always, I bought 6kg duck bones plus a whole duck and a huge steak. Arrived ice cold, perfectly fresh, very pleased with the quality as seen below”
“The quality of a high end product can always be identified, this is the case with the products from The Wild Meat Company. From the quality and care of the packaging to the amazing flavour and diversity of the products you know that you are getting top end items.”
“I first came across the Wild Meat Company at the Aldburgh Food Festival. My purchases then were a wow for supper that evening. Products ordered by post always arrive safely packaged, with ice packs and thermal wrappings to keep the meat in perfect condition. An excellent company for really good quality produce.”
