“I don't find the website as easy to navigate as before. It would be great to have the favourites back and the ability to save a shopping list. Thanks”
Hello Clio,
Thank you for sharing! Oh wasn't aware of that issue, we will be sure to pass over our Team to look into it. =) Need to do a lot of work & updates on our apps.
-Teresa
“There are problems with ordering canned food as your minimum is 4 but your stock is less than 4. It does not allow me to order 2 or 3 tins when that is all that you have. So I have to delete the entire item. You have also been out of stock of certain brands for months already so I wonder why these items are still listed on your site.”
Hello Jeanine,
Thank you for taking the time to write and share these experience with us. Our Team works hard to ensure our stocks are sufficient & stability for all our furry friends but sometimes it is out of our control. The brands we keep listed but 'out of stock' means it is not 'discontinued' and we keep hard to order them in.
Now that we have launched a 'Notify me' button our customers are able to leave their contacts and will be informed right away when stocks have been posted live.
Thank you again for your pawsome support and keeping us updated with our website issues.
-Teresa
Hello Vera,
Thank you for sharing! I well agreed with you too our system definitely need some upgrade and some changes too for better experience and friendly user!
=)
-Teresa
Hello Liat,
Thank you for sharing! Our Team is working on the navigation. There are so much to work on our site to keep improving better experiences!
-Teresa
Hello Wong Ki,
Thank you for sharing. Your feedback keeps us improve and to fix errors for better experiences.We have a few customers have the same issues and I agreed this needs to be fix soon.
Hope this resolves on your next order =).
-Teresa
“did not find what I was looking for, which is a collar with lighting and an electric gadget for filing nails. it is available on Amazon but cannot be sent to Hong Kong. Do you know where I can find one?”
