“Hi there, i’ve been unsuccessful in reaching the last two times I’ve called. If someone can call me back that would be great 51782869. Delivery was quick and in my opinion efficient. I would like to note the condition the kennel arrived in indicates that it is not new. I took some pictures on the date of delivery as there seems to be some cosmetic issues with the kennel. Damage on the kennel is not aligned with the condition the kennels were in when I looked at it in store and that is quite disappointing. Parts of the kennel looks like its been remelted to fill holes. Also not on the kennels when I looked at them in store. Very disappointed in the condition of the product. The kennel looks like its been damaged and there has been an attempt at a repair.
Regards,”
“The online shopping is good. It is quite easy to manage. However on last occasion I tried to find the chewing goods of the brand zeal. It only displayed one item n when I tried to search again only by typing dental chew, it appeared the same search result as I typed zeal. But nonetheless I still could find it in the end.”
“Love yr shop so much, especially your cafe with burger for us and our pets now, love it!
A little suggestion for online shop, so many products / food without product detail and where they made from in both Chinese n English, I know you guys are working on it now but still too much detail missing.”
“I love how speedy the deliveries are - one time I made an order late night, and the order arrived the next morning! The selections on WNP are all focuses on premium / healthier / natural / organic brands, so I always feel a bit safer shopping on there.
The only bad would be that it'd be great if sometimes samples are offered or if there is a wider selection in areas like supplements, medicine-related supplies, and cat beds.”
“Whiskers N Paws is one of the very few pet store in HK that truly cares about the animals and it shows in everything that they do, from product range to staff to customer service. So happy that we have a store like this in HK.”
“Timely delivery, good quality products, nice range of toys, chews, healthy food and we like the adoption events and sponsorship opportunities too. We fully support WnP and will continue ordering from here.”
