“Sent goods that were marked (looked to be pen marked on the leg pocket) returned as faulty / damaged and I was required to pay for return postage - poor customer service and practice by Wolsey.”
Hi Dene, I am very sorry for your experience. Please note as soon as we were made aware of this, we contacted you to apologise and to confirm you would not be deducted any returns fee, which you were not. I hope you received this email. Thank you
Hi there, thank you for your overview, its really appreciated. Please view our returns policy If this is required. If you have any sizing questions for future orders, please do not hesitate to contact us at customerservice@wolsey.com
“Polo shirt very nice, but instead of the old disreet logo embroider in, it is now a logo embroidered with a black quite hard scratchy patch inside which sits on your chest and irritates. who comes up with these ideas but perhaps they should wear them and enjoy the scratchy bit !!!”
Hi, thank you for leaving your review and providing your feedback. We welcome all feedback to help us improve and we have passed your feedback to our design team. Thanks again
“Really happy with both the shopping experience and the product. Exactly what I need, smart drawstring trousers that wouldn’t look out of place in a formal event.”
“Hi, I would have given 4 star but based on my current situation with a n outstanding order i have gone for 2, i placed 2 seperate orders on 5th July, the second order arrived but i'm still waiting for the first.
I have been in contact with yourselves regarding the status of the order, and been told it is an issue with the courier. I don't believe i should have to wait for this to be resolved and that a new order should be dispatched asap, it could take days for this to be resolved!”
Hi Simon, I am sorry if you had trouble with the delivery, to help us understand further can you please provide further details to us via email customerservice@wolsey.com. Thank you
Hi Paul, thank you for leaving this review, we did message you directly regarding an incident with our couriers and all is now rectified. We apologise for any inconvenience caused
Hi James, thank you for your review, this is really appreciated. For orders £100 or over, there is no delivery charge. For returns, we give options for customers to use our DPD portal, or they can arrange by their own means. If you would like to discuss this further, please contact us at customerservice@wolsey.com thank you
Hi Sean, thank you for taking the time to leave this review, we appreciate it. I can confirm that your parcel has made its way through our returns process and the funds were sent back to you within our returns T+C's. If you would like to discuss this return further, please contact us at customerservice@wolsey.com
Hi Gordon thank you for your review, please note our longest leg length is 33". if you would like to discuss further, please contact us at customerservice@wolsey.com
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