“If you are thinking about placing an order with Zega Apparel, DO NOT. STOP NOW and save your TIME and MONEY. This company is a complete waste of time. I have been almost 12 MONTHS trying to get my correct order delivered with no end in sight. The so called "customer service rep" has completely stopped answering my emails and if ignoring any request. Therefore I have resorted to write this review- in an effort to draw attention to the extremely unprofessional business tactics of Zega Apparel.
When I first reached out requesting for custom apparel, the initial customer service was on-point. Very communicative and willing to collaborate on my needs/ideas for my project. Once I sent over the payment everything changed. I was handed over form the Sales team to Waqas Khan- Customer Support Manager.
I understand the unforeseen circumstances with Covid-19 and the impact it's had globally, but there is no reason to ignore emails from a paying customer without an answer for over 2 weeks at a time.
When i finally received a physical sample of my order I immediately sent an email with the required alterations and my thoughts. We finally agreed on a final model and I approved the sample for production.
Once confirmed it was almost impossible to get a estimated shipping date, as Waqas would not answer my emails for days/weeks at a time. I felt I was being led-on and given the run around.
This back and forth went on for several months after pressuring for updates almost daily, until I finally received a package from DHL.
The order I received was a completely different size and design. The garments did not fit and the sizes were very different from the sample we had both agreed upon for production.
I immediately wrote Waqas and sent pictures explaining the order is incorrect, and that I was fed up with this entire process and that I just wanted a refund (even partially) to just forget the entire ordeal. At this point I was taking it as a sunk cost all the time and money.
After waiting several days for a reply I was told there are no refunds and they best they can do it another order but I will have to pay for all international shipping charges.
After more days back and forth arguing with Waqas I once again reluctantly agreed to pay for the international shipping of this new order as they where not offering any refund.
And once again, here I am 3 weeks since I having received any email from Waqas after several attempt to make contact.
If you are reading this, save your time, save your money and the countless headaches caused by working with Zega Apparel. If you are in the market for custom apparel, do yourself a favor and find a local small company with integrity and accountability. Trying to save a few bucks, I am now a of a couple hundred dollars gone and with 1 year of frustration with no end in sight.”
“Never seen such bad service from a service provider. They took 1 year to ship my INCOMPLETE ORDER. the tops were not completed with no hem on them. I am now stuck with 3 boxes of incomplete products. No one even got back to me to check how my experience was. I called them millions of times and tried to talk about my issues with the customer service rep and the service. They have really low grade service and wasted thousands of dollars on this order .. I CANT EVEN SELL THE ITEMS ARE THEY ARE INCOMPLETE !!! VERY VERY VERY BAD SERVICE AND PRODUCTS ...”
“I paid about $2500 to this company to make shorts for my business over a year ago. They never made the shorts communication was very poor as they claim to be out of the US but are actually out of another country. Mark from Zega apparel lied to me many times saying the shorts were in production then didn't respond for weeks. When Mark did respond he told me due to Covid-19 they were not able to make them yet. I waited several months and finally they sent me a sample that was nothing like I had requested. I asked them to refund my money and they said they could not do it. I filed a dispute through Payoneer which is the company they use for money transfers. Mark finally responded and said if I dropped the dispute they would make it right for me so I dropped the dispute and then he told me I would have to communicate with the factory from this point on. He also lied and said that Payoneer never released the funds and they would loose money. I contacted Payoneer and they confirmed the money had been released to Zega Apparel. I made the attempt to communicate with the factory and they never responded or did anything to make our shorts. I made several attempts to contact them and have never heard back again. My next step is to take this matter to small claims court to get my money back. We are a local small business and cannot afford to loose $2500. This is very sad I have to go through these measures to get any type of revocation.”
“WARNING! Please do not believe the good reviews you see on for this company. They are very unprofessional foreigners that are scamming small business owners! I sent them money over a year ago with the hopes of getting my design done by them. They only communicate via email when it's convenient for them and when they finally sent pictures of my sample (months later), it was terrible! I sent a simple turban example that was suppose to be high fashion. Well there was NOTHING high fashion about the sample photos they sent and the quality of the stitching was very messy! The sample picture was very sloppy work and extremely poor quality! I have been trying to contact them for months now to get a refund and I can not fully connect with anyone! I am VERY UPSET!!!!!!”
“I have loved working with Zega Apparel! They have amazing customer service, quality and fast shipping! I love that I've had a representative I've worked with from the beginning and she is always personable and sweet and just fantastic to work with!”
“Doing business with this company is the worse financial and business decision of my life.Typically, I don't write reviews on companies but I felt morally obligated to spare people from wasting their hard earned money on Zega Apparel and their associated services.
DO NOT BUSINESS WITH ZEGA APPAREL OR ANY OTHER SERVICE THEY PROVIDE.
I started working with Zega Apparel late 2018 - early 2019 to build custom designs for a brand that was launching that same year ( which took over a year to deliver). While I did do my research and found a few negative reviews, it wasn't enough to deterred me from doing business with these people. Our initial interaction was very positive, great dialogue, they provided input etc. Anyway, we went back and fourth on the designs construction, fabric ( which was expected) and I was seeing positive action. So as a result, I placed a second order with them and also had them build my website - worse decision!!!!
At the time I stressed to the consultant that I couldn't wait a year like the first order, this had to be delivered on time - This individual assured it would be delivered on time ( still haven't receive it) . By now we were well into a year of waiting for my first order, now I was starting to noticed that they were struggling to develop the designs, construction was getting poorer and fabric quality wasn't great. Eventually, we got to a place we were I was giving up and just wanted it to be over- when I eventually got the first order the sizes, were all screwed up - a 3x looked like a small- I was literally in tears because I realized they screwed me out of my last dollar. Also,items that were suppose to fixed weren't fixed etc.
On top of that I was dealing with the issues with the construction of the website, the client back end was outdated and very limited ( WIX is actually way better). They couldn't get the website correct or running as needed, so that was another delay on top of the order that I now had to figure out how salvage ( still can't sell it)
By this time the relationship was sour and I wanted out - it felt like I was in an abusive relationship. I even express my concerns and unhappiness with the result of the order, the lack of response and no one offered solution. So with my second order, which I still have not received that was placed since last August 2019 - COVID -19 happened and was an excuse ( which understood).I have been trying to reach all the people i worked with to see the status when they will resume or get a refund, so I can get out of this business relationship and none have been responding.
I have loss 20k+ with this company and I didn't write half of the mess with this company, so I urge you DO NOT DO BUSINESS WITH THIS COMPANY.Don't be fooled by the few positive reviews and how charming these people are. They will rob you blind because they are not skilled or equip to deliver high quality goods.
I will be looking into what legal rights/actions, because they have my last order and have not refund or delivered.”
“"I am surprised by the low Minimum order quantity and large size collection they offer. It helped me produce the design of the shirt. The shirt is high quality, comfortable, durable, and easy to wear. Exactly how I wanted them to be. Definitely. Going to order from them again. "”
“would NOT recommend this company for custom clothing. Promised me custom plans and tech packs within days and its been over 4 months and still don't have mine like they promised. I sent them LOTS of details and they ignore and don't add the information to the tech pack. They ignore me now when i reach out or say "ops i lost what you wanted, send it again" they just ignore when i tell them to go back through the emails, whatsapp messages and files i sent. The examples they sent me aren't anywhere close to what they sent me.
They're super rude on the phone, when i express my concerns they tell me "stop being so picky, just relax, or we will fix it in the bulk order. just trust me man." super rude, unprofessional, and horrible customer service. DO NOT USE THEM FOR CUSTOM CLOTHING. They'll take your money and ignore you.”
“I found Zega Apparel on social media, and I was amazed by the designs. From there, I was interested in purchasing from them. I ordered around 50 hoodies and t-shirts from them, and within 3 weeks, they sent me the sample of hoodies that I approved. And in the next month, they delivered the further remaining order. I was surprised by the high-end service and all-time customer support that helped me out through the process.”
“bad experience with the company always taking long to make a simple sample and by the time they finish they only allowed me to make a simple adjustment before going into bulk order.”
“I started an order with Zega in March 2021. After much back and forth communication (7 months) and inability of the production team to get the items done correctly and of quality, and refusal of refunding my investment, I requested that they simply send me all the materials they say they purchased with funds I paid for my project. They agreed but said they needed to prep the materials and would have them out to me with a couple weeks. Well, it's now been 4 months since that agreement and still haven't received the materials. Each time I've contacted them, the do respond; however it's only to either say wait longer or that they've run into some kind of issue. On our final call, one representative revealed that they didn't even have all the material when this agreement was first initiated. So saying they had spent all the money on purchasing materials seems to be untrue. He then stated that he had the production team order more fabric for me than originally needed as a complimentary gesture because of how long this has been taking. I'm not sure that will happen either at this point. I even was criticized as being unprofessional and threatened not to get anything if I continued towards posting a bad review (I recorded the call so it's all provable). I truly put my hopes and faith in Zega Apparel to handle this project and matters well, but so far this has not happened and they have not seemed to care that I had invested all I had in making this work for my company to grow. Unfortunately as of date, I have nothing.”
“I've been doing business with this company for three years and believe it's time for me to give them a 100-star rating, but I'm only allowed to give them a 5-star rating. They are the best in the business and have always delivered on time, and I can assure anyone reading this that they are the best Custom clothing makers in the US. Thank you for your time, Zega Apparel and the rest of the team.”
“Zega Apparel has been a professional clothing expert for my clothing brand. In my experience, I had an incredible journey from the making process to bulk manufacturing for my T-shirt business. Their production team has the exact expertise in manufacturing a detailed T-shirt clothing line. Everything from DTG print to detailed button design is ideally as I required.
Their fashion designing team earned my trust by creating the best tech pack for my T-shirt clothing line that was very detailed and visually attractive. People at Zega Apparel are pretty cooperative, and I found them a trustworthy source for T-shirt manufacturing.”
“I had to order a custom-made gown for my company's formal event, and I was genuinely flattered to choose Zega Apparel for this job. The gown they made was stunning, and it looked good on everyone, and the company logo looked like a shining star in the sky over the dress. I loved the exceptional quality of the fabric, and the craftsmanship is top-notch”
“The best quality so far
Well, I have been in the winter clothing business for 5 years, and during this journey, I have worked with multiple clothing manufacturers. Still, Zega Apparel, my recent clothing partner, has surprised me with the best fabric quality material that is fairly heavy and provides maximum warmth. In addition, the design looks pretty good, with both formal and casual wear. I am excited to receive an excellent customer review for my clothing line.
Moreover, the team at Zega Apparel is pretty easy to work with and quickly understands the requirements, as it is difficult for anyone to convey a transparent clear idea of your clothing line. I found that very easy.”
“Horrible experience. We asked for a hoodie to be made and sent them a sample (An original order from them in 2019) and they let us know they would be able to recreate the hoodie and they sent us an entire bulk order of incorrect hoodies, and said we could not get our money back. They had a physical reference of the hoodie we wanted, and better yet, that hoodie they are recreating, they originally made in 2020. Do not work with them. Save yourself the headache. They won’t get back to you, won’t answer calls or texts, another company will be much, much better. Take it from me.”
“I ordered 100 pieces of custom-made jackets from them, as the design was a bit tricky, so I was expecting a bit delay in the services, as the fab I want on my jacket is difficult to source but Zega Apparel guys done it on time. These are the real guys working behind the expert clothing manufacturing tag of Zega Apparel. I am glad I found them as my clothing manufacturer partner.
Thanks to their supportive, friendly, and well-informed customer team, I enjoyed doing business with them.”
“Amazed by their fast services, I asked them to manufacture a uniform line of cotton fabric, and they did it amazingly well. To be honest, I was nervous before making the purchase from Zega Apparel because it was my first time with them since my last manufacturer ditched me and ruined my whole order. But folks here at Zega Apparel are friendly and experienced in clothing manufacturing.
I found it very easy to convey my product idea to them over call, so the whole communication process was pretty easy with them. And the best thing was that I could easily track my order with them. They kept me informed at every stage of manufacturing.
The uniform line was labeled perfect, and the order arrived on time.”
