www.south-african-hotels.com Reviews

Name: www.south-african-hotels.com
Rating: 4.61

4.6 Rating 1,236 Reviews

92 %

of reviewers recommend www.south-african-hotels.com

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4.6

Based on 1,236 reviews

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Phone:

0027217949050

Email:

res@south-african-hotels.com

Location:

4 Rhodes Drive Constantia 7806 Cape Town South Africa

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www.south-african-hotels.com 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

www.south-african-hotels.com 1 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very unhappy with the service I received, I wanted to book a family room at Glenburn lodge and I specified in my initial request that I required a room for 2 adults and 2 kids. Once I received the quote, I called to double check that I was being quoted for a family room and this was confirmed. I made payment thinking all was in order. It was only when I called to change the date for my booking that I was told that I would have to pay an additional amount to cater for the kids. Needless to say that I was extremely annoyed and asked that my booking be cancelled. I have since sent my bank acc details for the refund but have not got any response.”

Helpful Report

Posted 11 years ago

Dear Mashooda Forbes, we would like to inform you that a Family Room was booked for you, unfortunately the quoted rate does not include children. Additional charges are applicable for children depending on their age. We did try to get the children fees waived for you, we were only able to get them reduced. We sincerely apologize for any inconvenience and disappointment caused. If you review your bank account today you will notice that the full payment has been refunded to you. Many thanks and kind regards, Ryan Mackie South African Tourism Company Tel: +27 (0)21 794 9050 Mobile: +27 (0)827 823 142 Fax: +27 (0)21 794 9995 Email: africa@golfing-safaris.com Website: http://www.south-african-hotels.com Website: http://www.south-african-lodges.com Facebook: https://www.facebook.com/SouthAfricanHotels Twitter: https://twitter.com/SATourismCo

Posted 11 years ago

“Unfortunately even after making FULL. PAYMENT on arrival at the Oyster Box Hotel our names were omitted from their list. We spent over an hour and a half waiting for them to find some receipt or letter from yourselves acknowledging our booking ! Very embarrassing at a hotel of this standard ! They in turn were extremely kind and generous in receiving us. Our room was beautiful and there after our stay could not have been better.”

Helpful Report

Posted 11 years ago

Dear Mrs Howe, thank you very much for taking your time to provide us with your review. We are terribly sorry for the delay you experienced at check in. When you arrived at the hotel, the hotel spoke to myself, Ryan Mackie. The confusion in regards to your reservation came about as we had two guests under the name of Howe with different check in dates. The hotel made the assumption and thought one was a duplicate booking. I spoke to the Front Desk Manager and resolved the issue as we are on duty 24 hours a day to assist our guests. The error was not caused on our side, it was caused by the hotel. As these things do happen from time to time, we do not want to pass the blame and are very sorry for the inconvenience caused during the start of your stay. We are pleased to hear that you did enjoy your stay and that the hotel was accommodating. Your kind understanding is appreciated. Many thanks and kind regards, Ryan Mackie Thank you for choosing us as your accommodation provider. South African Tourism Company Tel: +27 (0)21 794 9050 Mobile: +27 (0)827 823 142 Fax: +27 (0)21 794 9995 Email: africa@golfing-safaris.com Website: http://www.south-african-hotels.com Website: http://www.south-african-lodges.com Facebook: https://www.facebook.com/SouthAfricanHotels Twitter: https://twitter.com/SATourismCo

Posted 11 years ago

“There was no honesty in the dealings, I definitely did not get what I asked fore in short I was scammed the deal was changed after payment was made. it was clear to me that the deal included meals as I requested but I was cheated. furthermore I enquired with the hotel the amount I paid was their standard rate per day for meals to be included of which you paid less ( only room rate) self catering. to make matters worse I phoned before payment was made about the self catering issue and I was assured that this is so to facilitate the deal it does include meal. I feel CHEATED!!!”

Helpful Report

Posted 11 years ago

Dear Chris Maroga, thank you very much for taking your time to provide us with your feedback about our services provided to you. We are disappointed to hear that you feel our correspondence with you was not clear in regards to the booking details. On the quote sent to you, we stated: "Self-catering units are room only and exclude breakfast and dinner.". We assumed that this would make it clear for all meals to be excluded during your stay. Furthermore, on 14. April 2014 (17h05), our booking confirmation forwarded to you mentioned "Please be advised that a self catering 2 bedroom chalet has been booked to accommodate your family." We are terribly sorry should you feel that we failed to meet your expectations, it was not our intention at all to mislead you in anyway. We try to provide our clients with as much information as possible about their booking details and provide written correspondence thereof. Should you have any further travel arrangements you are welcome to contact me personally at ryan@golfing-safaris.com, it would be my pleasure to assist you with a further discounted rate and ensure all booking information is efficiently communicated. We are looking forward to be of your assistance again in the future. Many thanks and kind regards, Ryan Mackie Thank you for choosing us as your accommodation provider. South African Tourism Company Tel: +27 (0)21 794 9050 Mobile: +27 (0)827 823 142 Fax: +27 (0)21 794 9995 Email: africa@golfing-safaris.com Website: http://www.south-african-hotels.com Website: http://www.south-african-lodges.com Facebook: https://www.facebook.com/SouthAfricanHotels Twitter: https://twitter.com/SATourismCo

Posted 11 years ago

“Terable Terable Terable Terable”

Helpful Report

Posted 12 years ago

www.south-african-hotels.com is rated 4.6 based on 1,236 reviews