www.south-african-hotels.com Reviews

Name: www.south-african-hotels.com
Rating: 4.62

4.6 Rating 1,232 Reviews

92 %

of reviewers recommend www.south-african-hotels.com

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4.6

Based on 1,232 reviews


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Phone:

0027217949050

Email:

res@south-african-hotels.com

Location:

4 Rhodes Drive Constantia 7806 Cape Town South Africa

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www.south-african-hotels.com 4 star review on 25th February 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BOOK WITH THIS COMPANY!! We paid for hotel and transport to Aquila Safari and spa. They never paid Aquila for our transport we are being held hostage to leave Aquila because we do not want to pay twice for a service that South African hotels was paid for. We have called and called and they are not answering the phone or responding to messages n WhatsApp. If I could give them a 0 I would. DO NOT DO BUSINESS WITH THIS COMPANY. Aquila added the issue by not letting us go even though we provided documentation that we already paid for the transportation service.”

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Posted 1 month ago

“My wife and I booked Elephant House hotel in Addo, but had to cancel due to a cancer diagnosis preventing us from travelling. The Elephant House refused to refund us in full, blaming booking.com. But booking.com has refunded us in full for other properties, so clearly they are lying. Don't book Elephant House Hotel. They don't tell the truth and are not compassionate people. Avoid!”

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Posted 5 years ago

“Terrible butter chicken - expensive tough and not tasty... service shocking... breakfast very average....bath water...brown and dirty....no shower gel....hygiene can also be improved...more than 1 guest had a complaint....very disappointing compare to last visit in 2017.....busy losing it stars! More a 2 star than a 5 star! Won't be back soon! Stunning view... so much to offer...but very messed up..SAD!! TELEPHONE ALSO NOT WORKING...HAD TO MAKE CALLS FORM OUR CELLPHONE ...4 STAR ...NO!”

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Posted 6 years ago

“OUBAAI HOTEL Terrible butter chicken - expensive tough and not tasty... service shocking... breakfast very average....bath water...brown and dirty....no shower gel....hygiene can also be improved...more than 1 guest had a complaint....very disappointing compare to last visit in 2017.....busy losing it stars! More a 2 star than a 5 star! Won't be back soon! Stunning view... so much to offer...but very messed up..SAD!! TELEPHONE ALSO NOT WORKING...HAD TO MAKE CALLS FORM OUR CELLPHONE ...4 STAR ...NO”

Helpful Report

Posted 6 years ago

“This is the most unprofessional company ever! I was planning my holidays to S.A from Europe from june ( now is Dec) and I choose unfirtunately this company. They denand from me all the ammount in advance and this was absolutely logical so i paid! So i get the confirmation email ( i can provide photos if you want) that everything is paid and ready for my stay in Kruger park Letaba camp. As i traveled more than 18 hours from my country and arrived at Letaba they request 125 euros more to use my accommodation! Something that this company didnt refer to me nowhere in our conversation! * I also call them before my flight and ask them if i need anything more to do and they said to me that everything is ok! When Letaba rewuest from me the 125 euros i called this "company" and they told me that i should know this extra fee!! And i asked them throw all the conversation we had why you didnt mentioned anything to me and they answered to me " Sorry sir if we were a rental car we should also inform you also for the tolls? This is how professional is this company!!!! Dont trust them at all!!!! Is the worst company you could choose!!!! Stay away!”

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Posted 6 years ago

“all i can say is tha everything was great till I left my valuable thing on the table then went out for 2 hours leaving my key at the reception when I come back my cellphone nd my watch were missing nd theMDinstead of helping me he insulted me”

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Posted 6 years ago

Helpful Report

Posted 6 years ago

“The agency did not explain that I was communicating with an agency. We thought we werre talking directly to the hotel. In certan moments the personel were note kind and some even were rude. They put lot of pressure for customers to pay full amount for the rooms and took very long to pay to the hotel. The hotel then asked payment in full again. We lost money, time and get very stressed during this process”

Helpful Report

Posted 6 years ago

“Muzi Safari Tour is a thief. Awful experience with Muzi Safari Tour who was recommended by the Protea Kruger Gate Hotel. We booked a tour at the hotel agency with Muzi Safari tour who was recommended by the hotel and we wanted to charge directly the tour on our room but the driver didn't accept despite the hotel gave us the authorization. We paid with credit card but when we get the ticket, we realized that the amount was 27380 Zar instead of 2738 Zar. Big difference for a day safari tour...!!! The guide couldn't cancel the operation on the card machine and called the bank who told us that the transaction was instantly cancelled but after coming back to France, the amount was deduct from our bank account. After many phone calls with the bank from France, they told us that the transaction is done and the amount is on Muzi bank account and the only solution to get back the money is that Muzi company send back the money to us directly but they refuse and argue that they don't have the money. The Protea hotel is also responsible of that because they didn't do anything to help us although the hotel agency works with that safari tour. So we paid 27380 zar with credit card and 2738 zar by cash so 30118 zar for a safari tour is quite expensive (2100€/2300$)”

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Posted 7 years ago

“"First night, we went to dinner and were told an hour before the buffet closes that some of the food is finished and were not going to be replaced, after making a noise, the extra food arrived. Wake in the morning and had to have a cold shower as the hot water was finished?!? Get back to the room, no fresh towels replaced, ask for towels and the housekeeper comes with "clean" towels and put them on the floor outside the room to sort them out and give me "clean" towels??? The room was not vacuumed. They then compensate us with dinner on the house with a promise that the General Manager will talk to us, however she did not arrive. So we had no towels to use. This is the first Protea Hotel that we stayed at with pathetic service and still paid the full price? Very very disappointed!"”

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Posted 7 years ago

“we had a very bad experience at Lake side lodge, Entabeni. We had 2 rooms from 27th May to 30th May 2016. It was a horrible experience at lake side lodge entabeni with no hot water in the rooms and continuously the maintenance guys just being in our room and taking away our peace and privacy. They spoilt our full trip . The general manager Mr Anton also didn't allow us to shift to any good rooms and just gave a cold response . the water in the tap was mud water. images all attached. We want full refund of our amount and also compensation of 10000 R.”

Helpful Report

Posted 7 years ago

“I am absolutely furious to put it a least . When your consultant called ,I specifically asked her if it was the main hotel and she confirmed it was. I reiterated my point and was happy to pay the amount cos it was like R800 cheaper than other sites. Only to find out it was the Lodge and not the Hotel when i got there. I paid R2230 whereas I could get the lodge for R1500 BUT I DID NOT WANT TO STAY THERE. I did stay there and would like to know who is going to reimburse me you can verify this with the Lodge Directly .I await your Urgent response !Not only was I misled , I was ripped off and overcharged as well . Aneila - +27 825771642”

Helpful Report

Posted 7 years ago

“Im very disappointed because i booked and i was not told that i must arrive at the gate at 4pm.i was told gates closes at 6pm which i have arrived at 5.30pm.the voucher was talking about the check in and the check out thats all”

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Posted 8 years ago

“The payment is made without any transparency and the quote is not made with regards to customer messages : - I discovered by surprised that the full cost of the stay was retrieved from my credit car, hence I received an invoice... while before I ve been asked only for a deposit of 15% - I mentionned that we were 3 with a child, and the quote did not take into account. When I made the declaration of family, I ve been requested an extra charge. All these practises show greater interest on money generation rather than customer care.”

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Posted 8 years ago

“I'm diappointed very much by you, because I have to do that against your terms of business with cacallation of mor than 6 weeks prior Check-in I must pax 100% cancallation fee”

Helpful Report

Posted 8 years ago

“I enquired for 3 nights for 3 adults at Tenahead loge in the eastern cape check-in 23/12 and check out 26/12. I was quoted R5160 for 2 adults and R1050 for the extra adult p/n sharing the same room. When I checked in to the lodge only 2 adults were booked. But Lisinda at the lodge said she would accommodate the extra adult but just pay for breakfast. I had paid your company R8260 already(not too sure of the exact figure). When I checked out on the 26th I checked my account and only R5640 was credited to my account. Also, the rate that Tenahead charged was R1880 p/n for 2 adults. Completely different from what I was quoted by your staff. I had to pay the difference to Tenahead plus I have been overcharged by your agents and almost R3000 short was paid to Tenahead. Also when Lisinda phoned 1 of your agents-I was standing in the office. Your agent asked why did Lisinda give me a printout. I also sent emails today and the issue has still not been resolved.”

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Posted 8 years ago

“It was very nice at Mmabatho Sun and the personal was very friendly. I will visit there again no doubt”

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Posted 8 years ago

“I was very unhappy with the service I received, I wanted to book a family room at Glenburn lodge and I specified in my initial request that I required a room for 2 adults and 2 kids. Once I received the quote, I called to double check that I was being quoted for a family room and this was confirmed. I made payment thinking all was in order. It was only when I called to change the date for my booking that I was told that I would have to pay an additional amount to cater for the kids. Needless to say that I was extremely annoyed and asked that my booking be cancelled. I have since sent my bank acc details for the refund but have not got any response.”

Helpful Report

Posted 9 years ago

Dear Mashooda Forbes, we would like to inform you that a Family Room was booked for you, unfortunately the quoted rate does not include children. Additional charges are applicable for children depending on their age. We did try to get the children fees waived for you, we were only able to get them reduced. We sincerely apologize for any inconvenience and disappointment caused. If you review your bank account today you will notice that the full payment has been refunded to you. Many thanks and kind regards, Ryan Mackie South African Tourism Company Tel: +27 (0)21 794 9050 Mobile: +27 (0)827 823 142 Fax: +27 (0)21 794 9995 Email: africa@golfing-safaris.com Website: http://www.south-african-hotels.com Website: http://www.south-african-lodges.com Facebook: https://www.facebook.com/SouthAfricanHotels Twitter: https://twitter.com/SATourismCo

Posted 9 years ago

“Unfortunately even after making FULL. PAYMENT on arrival at the Oyster Box Hotel our names were omitted from their list. We spent over an hour and a half waiting for them to find some receipt or letter from yourselves acknowledging our booking ! Very embarrassing at a hotel of this standard ! They in turn were extremely kind and generous in receiving us. Our room was beautiful and there after our stay could not have been better.”

Helpful Report

Posted 9 years ago

Dear Mrs Howe, thank you very much for taking your time to provide us with your review. We are terribly sorry for the delay you experienced at check in. When you arrived at the hotel, the hotel spoke to myself, Ryan Mackie. The confusion in regards to your reservation came about as we had two guests under the name of Howe with different check in dates. The hotel made the assumption and thought one was a duplicate booking. I spoke to the Front Desk Manager and resolved the issue as we are on duty 24 hours a day to assist our guests. The error was not caused on our side, it was caused by the hotel. As these things do happen from time to time, we do not want to pass the blame and are very sorry for the inconvenience caused during the start of your stay. We are pleased to hear that you did enjoy your stay and that the hotel was accommodating. Your kind understanding is appreciated. Many thanks and kind regards, Ryan Mackie Thank you for choosing us as your accommodation provider. South African Tourism Company Tel: +27 (0)21 794 9050 Mobile: +27 (0)827 823 142 Fax: +27 (0)21 794 9995 Email: africa@golfing-safaris.com Website: http://www.south-african-hotels.com Website: http://www.south-african-lodges.com Facebook: https://www.facebook.com/SouthAfricanHotels Twitter: https://twitter.com/SATourismCo

Posted 9 years ago

“There was no honesty in the dealings, I definitely did not get what I asked fore in short I was scammed the deal was changed after payment was made. it was clear to me that the deal included meals as I requested but I was cheated. furthermore I enquired with the hotel the amount I paid was their standard rate per day for meals to be included of which you paid less ( only room rate) self catering. to make matters worse I phoned before payment was made about the self catering issue and I was assured that this is so to facilitate the deal it does include meal. I feel CHEATED!!!”

Helpful Report

Posted 9 years ago

Dear Chris Maroga, thank you very much for taking your time to provide us with your feedback about our services provided to you. We are disappointed to hear that you feel our correspondence with you was not clear in regards to the booking details. On the quote sent to you, we stated: "Self-catering units are room only and exclude breakfast and dinner.". We assumed that this would make it clear for all meals to be excluded during your stay. Furthermore, on 14. April 2014 (17h05), our booking confirmation forwarded to you mentioned "Please be advised that a self catering 2 bedroom chalet has been booked to accommodate your family." We are terribly sorry should you feel that we failed to meet your expectations, it was not our intention at all to mislead you in anyway. We try to provide our clients with as much information as possible about their booking details and provide written correspondence thereof. Should you have any further travel arrangements you are welcome to contact me personally at ryan@golfing-safaris.com, it would be my pleasure to assist you with a further discounted rate and ensure all booking information is efficiently communicated. We are looking forward to be of your assistance again in the future. Many thanks and kind regards, Ryan Mackie Thank you for choosing us as your accommodation provider. South African Tourism Company Tel: +27 (0)21 794 9050 Mobile: +27 (0)827 823 142 Fax: +27 (0)21 794 9995 Email: africa@golfing-safaris.com Website: http://www.south-african-hotels.com Website: http://www.south-african-lodges.com Facebook: https://www.facebook.com/SouthAfricanHotels Twitter: https://twitter.com/SATourismCo

Posted 9 years ago

www.south-african-hotels.com is rated 4.6 based on 1,232 reviews