Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,760 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,760 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 1 star review on 26th June 2025

4639

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought it ad a gift & the recipitate was over the moon!”

Helpful Report

Posted 5 years ago

Dear Ann Marie Thank you so much for taking the time to leave us a review of your recent pawchase! I am delighted to hear that the recipient loved their gift, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes Rhian

Posted 5 years ago

“All the items I bought were good quality although the books on reflection I think are a bit overpriced-the cushions were fab but really quite small for how expensive they were but I will still consider buying other items -the receipients liked them 👍🏻”

Helpful Report

Posted 5 years ago

Dear Patricia Thank you for taking the time to leave us this review of your recent purchases. I am delighted that the recipients of your gifts liked them, but I do appreciate your honest feedback regarding the pricing of them. We are constantly looking for ways to grow and develop the Yappy experience, and feedback like this is really great for this. Please do contact us should you require anything further. Thank you Rhian

Posted 5 years ago

“Bought 'Where's Bruce' for my 5 year old Grandson. Lovely book that's providing continued entertainment. So much detail to look through even after you've found 'Bruce'. Beautifully illustrated. My only reason for giving 4 not 5 stars is I think it's a little pricey for a paperback. Would completely recommend it though.”

Helpful Report

Posted 5 years ago

Dear Lisa Thank you so much for taking the time to leave this review of your recent purchase with us. I am delighted that your grandson enjoyed searching for Bruce in his fab new book! We really do appreciate all of the feedback we receive, so thank you for leaving us this review! Best Wishes Rhian

Posted 5 years ago

“Very happy with product and service”

Helpful Report

Posted 5 years ago

Dear Nicky Thank you so much for taking the time to leave us a review of your recent pawchase! I am pleased to see that you were happy with your order, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes Rhian

Posted 5 years ago

“The book was great fun and my granddaughter loved it. I think there could have been more ‘Poppy related’ items in the pictures, but maybe I just didn’t find them all!”

Helpful Report

Posted 5 years ago

Dear Alana Thank you so much for taking the time to leave us a review of your recent pawchase! I am pleased to hear that you thought your new book was great fun, and that your granddaughter enjoyed searching for Poppy! We do include your pooch's icon and name on every page, so these will be hiding somewhere for you! Best Wishes Rhian

Posted 5 years ago

“Did exactly what I expected. Quick turnaround and good product.”

Helpful Report

Posted 5 years ago

Dear Jo Thank you so much for taking the time to leave us a review of your recent pawchase! I am pleased to see that you were happy with your order, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes Rhian

Posted 5 years ago

“Book of good quality . My grandson loved it as he loves my dog . Reasonably priced”

Helpful Report

Posted 5 years ago

Dear Robert Thank you so much for taking the time to leave us a review of your recent pawchase! I am pleased to see that your grandson loved his new book, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes Rhian

Posted 5 years ago

“Good service and easy to order The bandanas are good quality although I ordered large and they are really big! Would use again and would recommend”

Helpful Report

Posted 5 years ago

Dear Julie Thank you so much for taking the time to leave us a review of your recent pawchase! I am pleased to see that you were happy with your order, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes Rhian

Posted 5 years ago

“I was sent the wrong book it was sorted very quickly”

Helpful Report

Posted 5 years ago

Dear Sarah Thank you ever so much for taking the time to leave us a review of your recent pawchase with us. I am sorry for the mix up with the incorrect book being received, but I am pleased that we were able to resolve this within good time for you. Please do let me know if we can help with anything further. Best Wishes Rhian

Posted 5 years ago

“A nice range of products, and the "personalisation" was much admired by the recipients. The product quality was good for the book bag and calendar I bought, and delivery was prompt.”

Helpful Report

Posted 5 years ago

Dear Joanna Thank you so much for taking the time to leave us a review of your recent pawchases from us! I am delighted to hear that both yourself and the recipients loved the products, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes Rhian

Posted 5 years ago

“Good value for money for good quality goods. However I won’t order again as you use a carrier and I don’t have the time to take time off work to await delivery. Please use Royal Mail or click and collect. Thank you”

Helpful Report

Posted 5 years ago

Dear Wendy Thank you for taking the time to leave us this review of your recent experience with us! I am delighted to hear you were happy with your products! I can see your order was delivered by Royal Mail; we do use them for all of our deliveries, and it is only for large orders we will use other couriers such as DPD. Please do let us know if there is anything further we can help with! Best Wishes Rhian

Posted 5 years ago

“Very pleased but sent to my address not Troopers.”

Helpful Report

Posted 5 years ago

“Product is great but unfortunately I did have to chase up this delayed pre Christmas order but at least it was resolved and arrived quickly soon after.”

Helpful Report

Posted 5 years ago

Dear Steve Thank you for taking the time to leave us a review of your recent shopping experience with us. I am delighted you were happy with your pawchases, but I do deeply apologise for the delay you experienced in your order getting to you. Please do contact us should you require anything further. Best Wishes Rhian

Posted 5 years ago

“Lovely products which are beautiful and well made and we’re adored by the recipients as gifts. The reason I can’t give 5 stars is the delivery times as it took over a month for my parcel to arrive , however the customer service team were brilliant and due to the long delay I was refunded for my order. When it finally arrived the products were brilliant. Definitely recommend”

Helpful Report

Posted 5 years ago

Dear Rachael, Thank you for taking the time to leave us this review! I am delighted to hear that the recipients loved their pawsonalised gifts, and that our customer care team delivered brilliant service for you. I can see we did let you down in terms of delivery times on this occasion, and for this I do deeply apologise. We take all the feedback we receive on board, and I do appreciate your honest feedback on this occasion. Best Wishes Rhian

Posted 5 years ago

“Our bone advent calendar was very tasty apart from 5 bones arriving broken😢we will fill it next year though! I love all the stuff Yappy do☺️”

Helpful Report

Posted 5 years ago

Dear Diane Thank you for taking the time to leave us this review of your recent shopping experience with us! I am thrilled that you loved your new advent calendar, but I am sorry to hear not all the biscuits arrived in one piece. We have taken this feedback from our customers on board and will review this for Christmas 2020. Please do not hesitate to get in touch if there is anything else we can help with. Best Wishes Rhian

Posted 5 years ago

“Nice, fun merchandise which make thoughtful gifts.”

Helpful Report

Posted 5 years ago

Dear Jan Thank you so much for taking the time to leave us a lovely review of your recent shopping experience with us! I am pleased to see that you were happy with your order, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes Rhian

Posted 5 years ago

“Would be an idea to have a photo in the book... (I’m no good at tech so no idea if that’s possible) great fun though”

Helpful Report

Posted 5 years ago

Dear Karen Thank you for taking the time to leave us this pawsome 4* review of your recent shopping experience with us! I am delighted that you thought the book was great fun, and I cannot help but agree! I find another hidden gem every time I look at a copy! I have passed your feedback regarding photo upload personalisation being available on to our design team for consideration for future lines. Best Wishes Rhian

Posted 5 years ago

“Loved the calendar, absolutely perfect but keyring total waste of money, cheap and already broken.”

Helpful Report

Posted 5 years ago

Dear Teresa Thank you for taking the time to leave us this review. I am delighted that you loved the calendar you pawchased, but saddened to hear your key ring did not meet expectations. I have contacted you privately regarding this so please do check your inbox. Thank you Rhian

Posted 5 years ago

“Good speed of delivery. My granddaughters loved the books about their own dogs.”

Helpful Report

Posted 5 years ago

Dear Roz Thank you so much for taking the time to leave us a review of your recent pawchase! I am pleased to hear that your granddaughters loved their new books, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes Rhian

Posted 5 years ago

“Loved the calendar was fun.”

Helpful Report

Posted 5 years ago

Dear Teresa Thank you so much for taking the time to leave us a review of your recent pawchase! I am pleased to see that you were happy with your order, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes Rhian

Posted 5 years ago

Yappy.com is rated 4.9 based on 26,760 reviews