Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,760 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,760 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 1 star review on 26th June 2025

4639

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the idea but wish there was more of a story that goes with it. Also, there are several dogs on each page that could be Happy which is confusing. I bought it for my grandchild, who loves Happy, for Christmas so time will tell if they enjoy it.”

Helpful Report

Posted 4 years ago

Hi Camille, Thank you so much for taking the time to leave us such a woofly review regarding your recent Yappy experience. As a growing business, we really do appreciate all the feedback we receive. It's great to hear about what we are doing well, and also to see in which areas we can improve & develop. I hope your Grandchild enjoys the book at Christmas! Woofs and Barks, Amanda.

Posted 4 years ago

“Great products, find it a bit expensive. That is what will stop me buying regularly.”

Helpful Report

Posted 4 years ago

Hi Siobhan, Thank you so much for taking the time to leave us such a woofly review regarding your recent Yappy experience. As a growing business, we really do appreciate all the feedback we receive. It's great to hear about what we are doing well, and also to see in which areas we can improve & develop. Please also keep an eye out for any emails you may receive offering you discounts! Thanks in advance for helping us. Woofs and Barks, Amanda.

Posted 4 years ago

“I love the idea of having my boy woofer on my mask but the only drawback is it printed very dark so not a clear and bright as I would have liked”

Helpful Report

Posted 4 years ago

Hi Kim, Thank you so much for taking the time to leave us this review. I'm thrilled to hear you loved your mask, but saddened to hear this was printed slightly too dark. I've popped you an email to find out some more information, so please check your inbox. Best Wishes, Amanda

Posted 4 years ago

“I've generally been happy with the cards and paper products from Yappy. I had one issue which they dealt with quickly and professionally.. I am impressed by their customer service.”

Helpful Report

Posted 4 years ago

Hi Iain, Thank you so much for taking the time to leave us a review of your recent pawchase! I am pleased to see that you were happy with your Yappy experience, and I apologise for the issue with your order, I can see that this was sorted for you, We hope to see you back again and turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes, Amanda

Posted 4 years ago

“I have been buying goods for dogs from Yappy for several years. I love the choice and the personalisation offered on most of the goods. The quality is very good. I have found the website difficult recently it never recognises my pin and I find it very frustrating so no more orders until it's sorted out”

Helpful Report

Posted 4 years ago

Hi Meg, I am very sorry to hear you have had difficulty on the website recently. I can see we were in contact with you around a month ago to get this fixed and a reset was sent but we did not hear back since then. I will send you a private message and we can certainly get this looked into for you so you can access your account again. Best Wishes, Amanda

Posted 4 years ago

“The book I bought is for Xmas present. I have read and enjoyed it myself.”

Helpful Report

Posted 4 years ago

Hi Mandie, Thank you so much for taking the time to leave us a review of your recent pawchase! I am happy to hear you enjoyed the book and I hope the recipient enjoys it too when they receive this at Christmas, I am pleased to see that you were happy with your Yappy experience, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes, Amanda

Posted 4 years ago

“Very happy with the notepad. Good quality photo. Great present.”

Helpful Report

Posted 4 years ago

Hello Rebecca, I hope you are well! Thank you so much for taking the time to leave us a review of your recent pawchase! I am pleased to see that you were happy with your Yappy experience and that you were very happy with your notepad, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes, Amanda

Posted 4 years ago

“We love the concept of Yappy, in that each dog has its own personalised shop, it’s fun!”

Helpful Report

Posted 4 years ago

Hello Linda, Thank you so much for taking the time to leave us a review of your recent pawchase! I am pleased to see that you were happy with your Yappy experience and you love the concept of Yappy.com, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes, Amanda

Posted 4 years ago

“Loved the idea of the personalised book & card with our family hound! Service quick and efficient!”

Helpful Report

Posted 4 years ago

Hello Karen, Thank you so much for taking the time to leave us a review of your recent pawchase! I am happy to hear that you loved the book and card personalised with your family hound! I am pleased to see that you were happy with your Yappy experience, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes, Amanda

Posted 4 years ago

“Confusion over whether I could track my order . Good product range”

Helpful Report

Posted 4 years ago

Hello Maddy, Thank you so much for taking the time to leave us such a woofly review regarding your recent Yappy experience. As a growing business, we really do appreciate all the feedback we receive. It's great to hear about what we are doing well, and also to see in which areas we can improve & develop. Orders can be tracked in your account online, there you will be able to find a tracking number with Royal Mail. Best Wishes, Amanda

Posted 4 years ago

“The towel was beautiful! My only negative is that it is thinner than I would like .”

Helpful Report

Posted 4 years ago

Dear Sally, Thank you for taking the time to leave us this review. As a growing business, we really do appreciate all the feedback we receive. It's great to hear about what we are doing well, and also to see in which areas we can improve & develop. I will certainly pass your feedback onto the relevant team for development. Do not hesitate to get in touch should you require anything further. Kind Regards Amanda

Posted 4 years ago

“Zola loves them”

Helpful Report

Posted 4 years ago

Dear Jackie Thank you so much for taking the time to leave us a review of your recent pawchase! I'm thrilled that Zola loved her goodies! I am pleased to see that you were happy with your Yappy experience, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes Rhian

Posted 4 years ago

“Yappy seems a really good website. Good value for money. Delivery was good.”

Helpful Report

Posted 4 years ago

Dear Maureen Thank you so much for taking the time to leave us a review of your recent pawchase! I am pleased to see that you were happy with your Yappy experience, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes Rhian

Posted 4 years ago

“Good quality cushion and print, lovely colour!”

Helpful Report

Posted 4 years ago

Dear Anya Thank you so much for taking the time to leave us a review of your recent pawchase! I am pleased to see that you were happy with your Yappy experience, but would love to know what else we could do to turn this into a 5* review for you - we really do appreciate all the feedback we receive. Best Wishes Rhian

Posted 4 years ago

“Things are a bit pricey and if not so I might be tempted to buy more”

Helpful Report

Posted 4 years ago

Hi Dianne Thank you ever so much for taking the time to leave us this review. I'm thrilled to hear you were pleased with your Yappy experience, and will certainly pass your comments over to the relevant department. As a relatively small and ever-growing business, we really do appreciate all the feedback we receive from our woofly customers! Best Wishes Rhian

Posted 4 years ago

“The tea towels (I ordered 2) arrived very prompt. As they were very stiff I washed them, and unfortunately the print did not come as well as expected. However the issues got swiftly resolved by the team. Love the Boston prints!”

Helpful Report

Posted 4 years ago

Hi Yolanda, Thank you for taking the time to leave this review for us. I am sorry however, to hear about your tea towels. I have sent you a private message if you could kindly check your inbox, I would love to look into this further for you. Best Wishes, Lucy Yappy.com

Posted 4 years ago

“Ive ordered a few bits and so have friend and we love their personalisation. The fact that you can order items for big dogs is a huge tick in the box too as I found other company’s cater to small breeds first. Great customer service and lovely items too.”

Helpful Report

Posted 4 years ago

“Its very comfortable & soft, easy to wash & dry,”

Helpful Report

Posted 4 years ago

“Interesting result as I was just experimenting.”

Helpful Report

Posted 4 years ago

“fast shipping”

Helpful Report

Posted 4 years ago

Yappy.com is rated 4.9 based on 26,760 reviews