Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,761 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,761 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 1 star review on 26th June 2025

4639

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products, good quality and good fun!”

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Posted 3 years ago

“Lovely ceramic dog bowl with the dog's name on the bowl.”

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Posted 3 years ago

“Great item and great service. 👍”

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Posted 3 years ago

“Very pleased with the product and service”

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Posted 3 years ago

“This is a great company to order from and the products are fun . The order was delivered on time and much appreciated as it was for a christmas present. I would definatelty reccomend them.”

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Posted 3 years ago

“Ordered a cushion well in time for Christmas according to their guidelines. I chose quicker shipping to be in the safe side. Between selecting this, paying via PayPal and returning to the website, the option had reverted to standard shipping. I for I touch straight away and explained what had happened and asked if they could send a PayPal invoice for the extra amount (£1) to bump up the posting. They said they didnt have the means to do so. Note, when you accept PayPal, you are able to create invoices. You just chose not to. The item didnt arrive in time, and didn't even arrive before new year. When it did finally arrive, it was TINY. Not at all worth the money paid. Shocking service. Avoid.”

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Posted 3 years ago

Hi Zoe, Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with your Yappy experience. I am afraid we're unable to manually charge customers further for order amendments or shipping upgrades, even via PayPal invoices, and I do apologise for any inconvenience caused by this. I can see we did offer you the option to cancel the order and receive a refund so you could reorder with the speedy delivery option, however I can see that you declined this offer. We did advise on our website from the 15th December onwards that orders placed on or after this date might not arrive before Christmas due to production timescales and Royal Mail strikes, and I do apologise if this information was missed when purchasing. It does also appear your order was shipped within the 4 working day timeframe advised when ordering. Please do not hesitate to reach out to the customer care team if we can help with anything further. Kind Regards, Rhian

Posted 3 years ago

“Prompt service and happy with my order, mores to the point so was my hubby who I had purchased them for”

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Posted 3 years ago

“Yes tizer did love you and so did I and my family my daughter wants one with her dachshund on it now”

Yappy.com 5 star review on 8th January 2023

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Posted 3 years ago

“Love this site. Stuff was great quality, easy to find what you want and no issues with delivery. Compliments from everyone on the funny apron”

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Posted 3 years ago

“My partner was very happy with her cushion and arrived on time .”

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Posted 3 years ago

“The picture looked just like Monty!”

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Posted 3 years ago

“I've ordered photo goods from Yappy several times. I've given cushions and a towel as a gift and they have been a huge success. The quality of the printing is excellent and the service and delivery has been prompt even in the middle of the recent postal disruption. I've given Yappy 5 stars and they're worth every one!”

Yappy.com 5 star review on 7th January 2023

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Posted 3 years ago

“Happy with the service and the products, overall good value.”

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Posted 3 years ago

“i bought the clock, it was well packaged and is as lovley as the picture shown.”

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Posted 3 years ago

“Ordered the tea towel as a Christmas present. Brilliant quality and looks as exactly as expected. Love it.”

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Posted 3 years ago

“Large selection of personalised products - loved the personalised wrapping paper and the Christmas sack for my lab was beautiful! Would definitely recommend.”

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Posted 3 years ago

“It was a very unique present that the whole family loved, everyone who has seen the book has said what a wonderful gift it is. The presentation box in which it came in added a very nice feel to the product, was very happy with our purchase”

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Posted 3 years ago

“Excellent product and excellent service - have already recommended to other dog-owners”

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Posted 3 years ago

“Excellent products and make brilliant presents for pet owners. Fast turnaround and delivery.”

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Posted 3 years ago

“Everything was lovely...just a little pricey, so had to be selective what we chose.”

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Posted 3 years ago

Yappy.com is rated 4.9 based on 26,761 reviews