Yellow Octopus Reviews

Name: Yellow Octopus
Address: 87 Chifley Drive, Preston, Victoria
Rating: 4.77

4.8 Rating 3,609 Reviews

96 %

of reviewers recommend Yellow Octopus

4.8

Based on 3,609 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0449920225

Email:

hello@yellowoctopus.com.au

Location:

87 Chifley Drive,
Preston
Victoria
3072

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Yellow Octopus 5 star review on 12th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to Covid and Christmas demands on packages, mine was delayed by a few days. It still arrived before Christmas but was missing a couple of things so hoping it will be rectified.”

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Posted 3 years ago

Hi Michelle, Thanks for your feedback! Sorry the parcel was delayed. I have responded to your email in regard to the missing items. Kind regards,

Posted 3 years ago

“Never got my parcel, although the refund was quick I would have loved the item instead”

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Posted 3 years ago

“Friendly and speedy service product not what I expected quality wise.”

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Posted 3 years ago

“This item is a Christmas gift and as yet unused.”

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Posted 3 years ago

“My parcel arrived on time but wasn’t packed in an acceptable way. It doesn’t present as a new article.”

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Posted 3 years ago

Hi Lil, Thank you for your review. Sorry to hear that your parcel was not packed in an acceptable manner. We would like to get more information from you to ensure that our parcel meet our high standards. Please contact us at hello@yellowoctopus.com.au so we can assist you further :) Kind regards, Yellow Octopus Customer Service

Posted 3 years ago

“Hi your product looks great online but sub standard quality. Thanks for the quick delivery. Regards, Dina”

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Posted 3 years ago

Hi Dina, Thank you for your review. Sorry to hear that you are unhappy with our items. We do have a 100 day money back guarentee so please contact us at hello@yellowoctopus.com.au and we will happy to help you. Kind regards, Yellow Octopus Customer Service

Posted 3 years ago

“Dear Yellow Octopus Folk, Glad I found you - you have interesting items. I also appreciated your personal reply to my initial email. But I have feedback I hope is useful (and explains my rating): Perhaps consider the item more carefully when you pack it. The Knight Beanies I bought arrived with the characteristic "ridge" on top bent in 3 places due to the way they had been packaged. I had to devise a system to straigten them out, especially the important front and end points, so they looked like a proper knight's beanie. Some rigid packing material to retain the advertised appearance of the items would have been better. I am, nontheless, happy with my purchase. Thanks, Annie Brink”

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Posted 3 years ago

“Compass was great,thank you ,everything I expected,box however was very poor quality,felt lining poorly cut & glued but the worse thing was you couldn’t open the box without a major struggle or knife‼️It was truely ridiculous,I was unable to present this 21st birthday gift in the box, fearing after a wrestling match with the box the compass would fly out .”

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Posted 3 years ago

Hi Sonya, Thank you for your review. Sorry to hear that the box that the compass was presented in was not of an expected quality. If you could please contact us at hello@yellowoctopus.com.au, we will be happy to resolve this for you. Kind regards, Yellow Octopus Customer Service

Posted 3 years ago

“The product arrived quickly and was as described. However, the first day we used it, the wire broke and now it is a patched-up version of what we bought,with knots and blue tack. We now expect things made in China to be low quality, so ate not surprised. I don't have the time or energy to chase a replacement.”

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Posted 3 years ago

Hi Fiona, Thank you for your review. We're sorry to see that the one you received was faulty. We will be happy to send you a replacement, please contact us at hello@yellowoctopus.com.au so we can organise this for you :) Kind regards, Yellow Octopus Customer Service

Posted 3 years ago

“Everything just like the picture, arrive on time BUT the gift arrive with lot of dust , maybe clean the products before sending will be nice.”

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Posted 3 years ago

“Happy with purchase”

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Posted 3 years ago

“I still have not received my package. At last report it has been awaiting clearance in LosAngeles for the past 10 days. While I love your products, not a great idea to order out of the country during a pandemic 🙁”

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Posted 3 years ago

Hi Katherine, Sorry to hear that your parcel has not arrived yet. Unfortuntaely due to the pandemic, there are delays with international delivery. We thank you for your patience in the delivery of your parcel. Kind regards, Yellow Octopus Customer Service

Posted 3 years ago

“Sorry it took longer to get from Melbourne to the Central Coast than a package I ordered from Europe, cutting things very fine. Saying that the pub quiz game was as good as I thought.”

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Posted 3 years ago

“Dino case much smaller than expected. Photos of the item are very deceiving and make it look a lot bigger than it really is. I should’ve paid more attention to the dimensions in item description. Quality of product is very good though and excellent service, received within 24 hours.”

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Posted 3 years ago

Yellow Octopus is rated 4.8 based on 3,609 reviews