Yellow Octopus Reviews

Name: Yellow Octopus
Address: 87 Chifley Drive, Preston, Victoria
Rating: 4.77

4.8 Rating 3,609 Reviews

96 %

of reviewers recommend Yellow Octopus

4.8

Based on 3,609 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0449920225

Email:

hello@yellowoctopus.com.au

Location:

87 Chifley Drive,
Preston
Victoria
3072

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Yellow Octopus 5 star review on 12th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was as to be expected but paid for express shipping and still took 10 days to arrive”

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Posted 2 years ago

“Good survive, great toy, very expensive postage.”

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Posted 2 years ago

“Ordered early as part of a Christmas present , I live in Melbourne and expected to get my purchase pretty quickly, but unfortunately it was sent interstate, why I can’t explain. I understand that once the product has been shipped it is out of yellow octopus control, you guys have been very good at giving me a refund , but was so looking forward to being able to give this as part of a present. Disappointed but not your fault. Leslie Nankivell.”

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Posted 2 years ago

“The majority of our order was excellent, however, we had two items missing and weren’t notified of this. I emailed to ask and was advised the two items were no longer available and we would receive a refund. Really disappointing as these were gifts and there was no communication about the items not being in our order.”

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Posted 2 years ago

“First time with the company. Happy with service.”

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Posted 2 years ago

“Fast shipping & good feedback.”

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Posted 2 years ago

“very disappointed with product. Size is very deceiving. Where on earth would you buy boot polish in such small tins.”

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Posted 2 years ago

“Received item and it worked for five minutes before suddenly stopping. Contacted customer support who were very responsive and quickly sent out a replacement. Replacement arrived and lasted 2days before it stopped working as well. I don’t think it was their fault the item was bad quality. But the customer support was great”

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Posted 2 years ago

“Still have not received purchase.”

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Posted 2 years ago

“Not what I thought it would be.”

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Posted 2 years ago

“An okay experience prices can be bit cheaper”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“I was pleased with the items I purchased. However, I really wanted a greeting card. I created the greeting card- added photos and text, and when I wanted to proceed to pay, only then it notified me that the greeting cards were out of stock. I wish that I was informed beforehand.”

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Posted 2 years ago

“Goods were ok but not impressed in the quality.”

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Posted 2 years ago

“Good quick service”

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Posted 2 years ago

“I brought a clock, make sure you read ( I didn't ) how big it is. Sad to say I was very disappointed. Its my fault not the seller. Its a beautiful clock but far far to small. It came on time, happy to say my husband still like it ( or he is just being nice )it was for our 45th wedding anniversary & he loves boats. So I thought it would be a nice gift. It is lovely but far to small, again my fault.”

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Posted 2 years ago

“I put my name on the list to be informed when a product out of stock was restocked however I did not receive notification. This was disappointing and I happened to be looking again on the website and saw the product was back in stock.”

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Posted 2 years ago

Hi Debbie, I'm sorry to hear our notification function let you down! Sometimes our messages end up in the spam folder, it may have landed there. Regardless, I will get our web team to look into this to ensure the function is working correctly. Sorry again for missing you and I'm glad you were able to get the product! Kind regards, Yellow Octopus Team

Posted 2 years ago

“Time lag to receive goods”

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Posted 2 years ago

Hi Maria, I'm sorry to hear that you were not satisfied with the shipping time. Looking at your order placed on Sunday the 18th, I can see it was shipped the next business day and arrived on the 22nd. This is well within our estimates for standard shipping. We do offer express shipping services which you may like to try next time to get your parcel sooner. Please let us know if there's any more we can do to help. Kind regards, Yellow Octopus Customer Service Team

Posted 2 years ago

“I'm in the UK. Bought gifts for family in Australia. Think they're pleased with gifts, but as you major on gifts, wouldn't it be a good idea to offer gift wrapping and cards too? If you do, couldn't locate that choice on your website. In the flurry of Christmas my note saying please don't open package till the day wasn't read and so they were faced with three gifts without knowing who they were for.”

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Posted 3 years ago

“Fast shipping I guess”

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Posted 3 years ago

Yellow Octopus is rated 4.8 based on 3,609 reviews