Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 5,388 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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1.1

Based on 5,388 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"My recent encounter with Yodel has left me utterly dismayed. Despite entrusting them with the delivery of a parcel, it arrived in a compromised state, with items missing.\r\nWhat truly astounds me is Yodel's response to my valid concerns. Instead of addressing the issue with sincerity and professionalism, they chose to reply in a mocking manner. This level of disrespect towards their customers is absolutely appalling.\r\nYodel's cavalier attitude towards their responsibilities reflects a complete disregard for customer satisfaction and basic decency. It's evident that they prioritize mockery over genuine service.\r\nI strongly caution anyone considering Yodel's services to think twice. Trusting your parcels with a company that treats its customers with such disdain is simply not worth the risk.\r\n\r\nEduard"

Eduard

"The stupidest delivery company in the UK \r\nWill never recommend to anyone and will never use again in my life. \r\nStay away if you don't want headache and unhelpful people. \r\nYou will regret using yodel for delivery services"

Alex K. Khan

229

Anonymous

Anonymous // 01/01/2019

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Anonymous

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“Thieving delivery driver. We regularly order from a great company that sadly uses Yodel and for some reason twice over the last 18 months the driver has been unable to find our address (Huge green building on an industrial estate you really can’t miss it) and we have had to complain to get it sorted. Both times the package has then turned up with half the stuff missing and taped back up with clear tape. Next time I’m reporting this to the police you horrible thieving….. they will take it too, trust me on that. JD0002247021002237”

Yodel 1 star review on 9th September 2021

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Posted 2 years ago

Jay

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“They are a rubbish delivery service avoid them at all costs most of my items arrive damaged”

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Posted 2 years ago

Chris Tonge

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“Delivery no show. Said attempted and left a card but im sat next to the door so complete garbage. Live chat useless and cant redeliver until Monday. Family are isolating due to COVID and needed this delivery today Yodel are by far the worst couriers in the country by far. This isnt the first time ive been lied to regarding failed deliveries but lazy drivers Disgusting customer service from a mickey mouse company”

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Posted 2 years ago

Amanda Bowker

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“I can't believe I ordered yesterday and here today,very fast delivery and very polite”

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Posted 2 years ago

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Anonymous

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“Absolutely horrendous service they delivered my package but just propped it up against the door in front of two bus stops in full view all day to everyone..Great to see theses fools are letting burglars know your not in to..HORRENDOUS COMPANY DRIVER NEEDS SACKED”

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Posted 2 years ago

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Anonymous

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“Got the ping and tracking of the van in the next street , waited and then 10 minuets later got the ping to say it had been delivered , i`m sat 10 foot away from the front door with cctv covering the the full length of my 30 foot long street . got in touch with their so called customer service and was told it was delivered at 11.45 , 10 minuets ago , i told them to send driver back and tell me that to my face , they said we will investigate and get back to you in 24 hours . What a farce , it`s only a small £8 shower valve i`ve waited 2 weeks for as i can`t get it from anywhere local i had to get it off ebay .”

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Posted 2 years ago

Dr Bob

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“The driver claimed no one was in at 1230, which is a lie as the showroom staff are in from 0730hrs. I was also tracking the parcel on the app and waited out side. Next thing it’s been delivered to a random address on the industrial estate. I contacted them and the driver pulled up waited a few minutes inside his van then drove off. The company Yodel claimed it delivered to searched their postroom, offices and reception no package. It was one lie after another. The driver got an expensive item for free, I was left going back and forth with yodel for two weeks before being told by them, I’ve no rights and they asked me to stop harassing them by phone and email”

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Posted 2 years ago

Nour

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“If I can put no stars at all I would.. 3 days are failed attempts to deliver my package and now they ask me to collect it. They said they missed me and I was in my flat for three days! Every day I chat to them they say they couldn't find my flat I said ok here are the directions and now they said we couldn't access the property and they are lying over and over. I will not go and collect it from Enfield when I paid for delivery the worst company ever and the worst delivery services. The worst customer service as I told them I have a back problem and I need my parcel which is the desk so I can sit properly. Worst company ever and I wish I can sue them for the stress they caused me and the harm they caused my back for not delivering my desk”

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Posted 3 years ago

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Anonymous

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“Zero stars if I could they have the nerve to ram a already open bag with virtually all the goods missing through the letterbox”

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Posted 3 years ago

D Mangat

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“I ordered flowers from M&S to be delivered to my mother for Easter. I received a text saying they had been delivered and checked with my mum, no flowers! checked with Yodel who said they had been delivered to another address but they would sort out on Tuesday so 4 days later which is not ideal when it's a fresh flower delivery! On Wednesday after still no flowers I was sent a photo of flowers delivered to a doorstep I do not recognise, certainly not my mums. (see photo)Yodel saying it's not their fault as they have two addresses; mine (billing address) and my mum's (delivery address) neither of these addresses have had flowers delivered. Very, very poor service, you must do better Yodel!”

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Posted 3 years ago

S Livings

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“As usual just dumped on doorstep, courier already in vehicle to make his escape, doesn’t even know if anybody is in to receive parcel, would have just left it there for anybody to steal, parcel damaged (have taken photos), managed to stop him to check contents for damage, his reply “you can reject parcel if you want”, contents were ok, he shot away as he was on his next life or death mission, I would not use Yodel if they were the only couriers on the planet, would take my parcel myself, only couriers that check you are in are DPD, Hermes & Amazon Prime!”

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Posted 3 years ago

Robert

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“This delivery company is the worst. They don’t care about the packages. Every single parcel got ripped out.”

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Posted 3 years ago

Yodel is rated 1.1 based on 5,388 reviews