Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.10

1.1 Rating 5,376 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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1.1

Based on 5,376 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"My recent encounter with Yodel has left me utterly dismayed. Despite entrusting them with the delivery of a parcel, it arrived in a compromised state, with items missing.\r\nWhat truly astounds me is Yodel's response to my valid concerns. Instead of addressing the issue with sincerity and professionalism, they chose to reply in a mocking manner. This level of disrespect towards their customers is absolutely appalling.\r\nYodel's cavalier attitude towards their responsibilities reflects a complete disregard for customer satisfaction and basic decency. It's evident that they prioritize mockery over genuine service.\r\nI strongly caution anyone considering Yodel's services to think twice. Trusting your parcels with a company that treats its customers with such disdain is simply not worth the risk.\r\n\r\nEduard"

Eduard

"The stupidest delivery company in the UK \r\nWill never recommend to anyone and will never use again in my life. \r\nStay away if you don't want headache and unhelpful people. \r\nYou will regret using yodel for delivery services"

Alex K. Khan

229

Anonymous

Anonymous // 01/01/2019

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Eduard

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“My recent encounter with Yodel has left me utterly dismayed. Despite entrusting them with the delivery of a parcel, it arrived in a compromised state, with items missing. What truly astounds me is Yodel's response to my valid concerns. Instead of addressing the issue with sincerity and professionalism, they chose to reply in a mocking manner. This level of disrespect towards their customers is absolutely appalling. Yodel's cavalier attitude towards their responsibilities reflects a complete disregard for customer satisfaction and basic decency. It's evident that they prioritize mockery over genuine service. I strongly caution anyone considering Yodel's services to think twice. Trusting your parcels with a company that treats its customers with such disdain is simply not worth the risk. Eduard”

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Posted 1 week ago

Alex K. Khan

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“The stupidest delivery company in the UK Will never recommend to anyone and will never use again in my life. Stay away if you don't want headache and unhelpful people. You will regret using yodel for delivery services”

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Posted 2 weeks ago

Ying

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“Ordered a label and received a code. Spoke to the customer service online make a change in the address, and the whole process seemed seamless...until I went to scan in the shop and the label didn't work. Spoke to someone from Yodel.co.uk who said they only handled the delivery and to go back to Yodel direct as they issue the label. Wasted almost 2 hours back and forth on chat before getting a new label. The new label oddly, has the same code as the previous one, and the Yodel agent (Rob) assured me it'll be alright. Nope, I went to the shop and it wouldn't scan again. I contacted the Live chat again and spoke to another agent (Angela) and explained to her I needed a refund and to speak to a manager as she insisted that the code was going to work. While waiting to hear from her manager, she abruptly ended the conversation. No goodbyes, no explanation. I have all the transcripts of our conversation. Called Yodel on their hotline who said they can't help as they only deal with delivery. Went back to chat and told me the code should work when it doesn't. I have since requested for a refund and will go with Evri. Appalling customer service”

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Posted 3 weeks ago

Michelle

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“Yodel said they had attempted delivery a week ago. I was in, noone attempted to deliver parcel at 9.18pm (past thsir delivery time anyway). No card left so wouldbt have even known they were attempting to deliver as no communication whatsoever. Rescheduled to today and waiting in 7am-9pm with two young kids. No shows again. Appalling service.”

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Posted 4 weeks ago

Heman

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“Avoid this company at all costs waited all day until 9pm still not delivered stupid tracking system that updates every 2 hours i dont know why big companies use yodel”

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Posted 4 weeks ago

Soranna W Hunter

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“I've waited all day for a rescheduled delivery and twice the Web customer service agent told me my parcel was with a driver ,even though the tracking showed the parcel was returned to the depot after the delivery slot disappeared 30 mins into being allocated it . It is impossible for that driver to return my parcel in 11 minutes when it take 38 minutes to drive from my town to that depot at most . I'm not amused at being lied to twice”

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Posted 4 weeks ago

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Anonymous

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“The worst delivery service ever. The first time, My item was not delivered to me. I contacted them, it was from one story to the other. The second time, the delivery was delayed for no just reason and I needed to travel with the parcel. This service keeps breaking my heart. I dislike their service 😡😡😡😡”

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Posted 1 month ago

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Anonymous

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“Extremely disappointed with Yodel. Was promised delivery between 10 AM and 2 PM but waited until 8 PM with no parcel. Contacted Yodel, only to be told the driver couldn't find my address, which I highly doubt. It felt like the driver never intended to deliver. Their service cost me a day's work and was a complete waste of my time. I'll never use Yodel again due to their poor service and lack of reliability.”

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Posted 1 month ago

Wayne Young

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“ordered something off eBay was supposed to be delivered. The website said it delivered on the fourth which are waited in all day and no show. When I complained that I had two people turn up in a fold focus it were threatening behaviour wanted to hand me a open parcel enter remove my comments which are refused. That’s what you get lying companies”

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Posted 3 months ago

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Anonymous

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“Yodel decided to 'hold my parcel at the depot' and not tell me. They then claimed this was 'done at the customer's request. I did not request it at all, and they refused to tell me where the request came from and even ignored the questions. Customer service told me repeatedly, including from a manager, that my parcel would be with me today. I got back in touch when that didn't happen and they said it would actually be tomorrow. they refused to address the fact that i had proof the agent and manager lied to me. The agents AND MANAGEMENT seemed quite happy with lying to me openly and in writing, and I still have no parcel. This company is appalling and their customer service even more so.”

Yodel 1 star review on 15th December 2023

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Posted 4 months ago

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Anonymous

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“AVOID AT ALL COST. How are yodel allowed to operate. Really poor customer service. Parcels are at the drop off point. No.one bothers to come and pick them up. Then they lie and say we tried”

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Posted 4 months ago

Furious

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“This company does not even deserve 1 star. If I could give less than one I would do. In the past 4 weeks yodel have lost a really large heavy parcel which was already recorded as being on the van and out for delivery. Were they bothered? Not in the slightest. How they can loose such a large heavy item is beyond me. Perhaps when it went on to the van it went through a portal to another world and will reappear in the future on the other side of the world. Now they have gone one better. Parcel arrived at local (Alfreton) depot. Great! Sat there for a day or so then was recorded as at local depot LONDON!! It's destination was Sheffield. So it went from Preston to Alfreton and then London. Oh but now it's on its way back to sender as "unable to deliver". Maybe if you actually sent it to Sheffield it might stand a chance of being delivered. It makes me go cold when a seller puts "despatched with yodel" as a know it's gone for good. Terrible company.”

Yodel 1 star review on 9th December 2023

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Posted 4 months ago

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Anonymous

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“Shocking customer service, driver said he had delivered parcel, no parcel find at property checked CCTV to see driver throw my parcel over shoulder walk round with it on main road get back in van drive off, online chat with yodel are disguesting liers they told me the driver couldn't find properly they will try 3 times, I gave them the what three words and directions to property door, day 2 was tracking driver was 6 stops away and tracking suddenly said contact yodel which I did again to confirm my address and how to reach the front door, day 3 chasing up delivery again told to "wait just wait driver will call" what do you know when I tried to track my parcel again 30 mins later it now says being returned.would not recommended them even Evri finds my property ok and that's saying something.”

Yodel 1 star review on 6th December 2023

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Posted 4 months ago

Veronica ODwyer

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“Yodel, seem to ship to small independent shops that refuse to even try to find your parcel. Screaming about a barcode when you have just been provided with a tracking code. I contacted customer services via LIVE CHAT who was NO help at all and just gave me another code Sunstar store in Winsford refused to enter. It seems to be idiots employing idiots and not capable of doing a job.”

Yodel 1 star review on 13th November 2023

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Posted 5 months ago

Slimblue0707

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“Ordered an expensive item from a seller about a week ago, and they've decided to use Yodel, big mistake. Last Monday on the app they said it will be delivered to me. Nothing came, got told it will be with me on Tuesday, nothing came ect. I went on the site and talked to several employees by live chat and kept being told its at the depot and it will be delivered, Nothing came once again. I went back on chat and I was told the parcel is missing, missing?Yeah missing, it wasn't even scanned, so god knows where that it is or what member of staff has taking it. It doesn't stop there, they make me get in contact with the seller-company instead of them doing it. Now the seller has launched an investigation to find out where my parcel is. Absolutely awful service and company, I'm surprised they haven't been bankrupt yet. To all buyers and sellers please avoid using Yodel. A group of 5 year olds could run and manage that company better then what the current staff do. I don't even want a refund i want what I worked hard for”

Yodel 1 star review on 11th November 2023

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Posted 5 months ago

Steve

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“Consistently useless! Not the first time, a problem everytime guaranteed. Marked as delivered as I tracked driver at home, no delivery, no idea where it went, delivery photo (attached) is a blurry mess. Apparently the driver has lied and insisted the parcel was delivered, despite me being at home the whole day. Incompetent company, zero customer support, do not use. Any business using them for delivery will be avoided by me.”

Yodel 1 star review on 5th November 2023

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Posted 5 months ago

Hill

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“Seems all very familiar reading other complaints on here. Waited 3 times for delivery, each time given new delivery dates....twice at midday suddenly appeared on app driver is delayed & then nothing. Did a webchat, very helpful at saying all the right things, but again still waiting for my parcel. First experience at such a shoddy experience & now wait from the seller to see if they can help further escalate this for me.”

Yodel 1 star review on 4th November 2023

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Posted 5 months ago

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Anonymous

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“Absolutely shocking experience please see picture of their so called tracking, similar issues to others below, my advice do not use! Supposed to be next day delivery, 5 days later still no further forward, parcel not arrived.”

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Posted 6 months ago

ANGRY....

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“Absolutely useless...I am trying to trace where my parcel is as the proof of delivery photo is not my property. I called the driver on their tracking and he said it wasn't even him must have been someone else....cannot believe this company had not been closed down do NOT use them pass the word!!!!”

Yodel 1 star review on 30th September 2023

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Posted 6 months ago

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Anonymous

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“Fraudulent. The greedy ***** keep stringing me along, and you can't even contact their useless "customer service" outside of hours. The "chat" feature connects you to apathetic and unhelpful semi-literate people. The lazy cretins have not even attempted to deliver my package after nearly 2 weeks, 3 times lying about the delivery date, and now I contacted my bank, I am told my package does not exist. I wonder which Yodel "staff member" will be stealing my package this time. Never use Yodel! Oh, and to add insult to injury, they told me I would have to wait from 8am to 9pm for delivery, despite telling them a safe place to put my large item they never bothered to deliver. This company should be prosecuted.”

Yodel 1 star review on 17th September 2023

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Posted 7 months ago

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Anonymous

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“2 days of waiting in for a delivery that hasn’t arrived. Both times reply apparently drivers Sat nav can’t find a London address and postcode . After giving the correct address on chat and to the original company to pass on. They still say they can’t find this! And are passing the buck. Not had this problem with other delivery companies just yodel”

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Posted 8 months ago

Kush

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“The driver stole my parcel and used a photo off the internet as proof of delivery. The photo certainly looks fake but the customer service agent refused to even accept their fault. I live in a flat and the photo was from an abandoned storage room or something and the photo was pixelated and very obvious it was a downloaded one. Even my retailer ‘Timberland’ accepted straightaway that photo looks fake. They hire thieves and it’s not my first experience with them hence the review. Pls stay away!”

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Posted 8 months ago

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Anonymous

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“Theiving drivers saying they delivered a parcel and have not, happened twice to me , The second time I was meant to get two parcels he brought one too the door,as our ring doorbell clearly shows but not the second one….we then got a txt to say 2 parcels had been delivered…clearly not just one as ring doorbell proves when tried to contact yodel it’s chat bots..as much use as a choclate fire guard….clearly there is a culture of pilfering within this company ,and I doubt that any of there drivers are vetted”

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Posted 8 months ago

Jillian McLaughlin

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“Delivery date was missed and the reason the customer service gave was that delivery was not attempted!!! So basically the driver decided of his own accord not to do my Delivery and no one thought to update the customer, disgusted”

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Posted 9 months ago

Catherine Gill

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“The WORST experience in my life The WORST experience in my life. They provide absolutely rubbish service. Please never use them! Save ur money and time. They leave parcels in public areas which may be not safe. They don’t care if u get it or not- taking photos of ur parcel on the floor is proof of delivery for them: will u find it or Not it doesn’t matter for them. There is no help from support team in case you need help finding a parcel or if you did get the parcel that was «delivered»! Please avoid this company!!! Never ever use them.”

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Posted 9 months ago

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Anonymous

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“I am disgusted with Yodel. I had a delivery that has been in their local depot for 3 days. The event I needed the parcel was today. I tracked the driver from me being at number 73. When I finally got to number 1 the driver said they had been when I have proof from the company the driver was nowhere near the designated drop off. All they say is they will deliver it tomorrow- it’s too late. How they can get away by lying saying they had been when they hadn’t is unforgivable.”

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Posted 9 months ago

Chris

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“Unable to update delivery instructions as website didn't allow and driver just dumped parcel on front doorstep in full view of street and walked off. Seems to be the norm these days. Thankfully suppliers I purchase from now offer alternative courier options and Yodel won't be one of them...”

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Posted 9 months ago

Lara

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“Yodel,you are worse than Evri.Couriers are lazy and incompetent, my parcels were left in lobby? Ie.on the ground floor of our communal area. Courier claimed to have delivered to the customer 🤣My flat is on the 1st floor,blue door.Parcels were stolen and I am out of pocket! Their reply was useless too,we will educate our couriers? Amen to that!”

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Posted 11 months ago

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Anonymous

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“Yodel have stolen my parcel 3 times because the first courier who came which must be only one in my area wouldn’t ring my buzzer to get in apartment block when I have a new born baby expected me to walk all the way to the gate and said it is not his job. When I got to the gate he drove off and he rang my number giving abuse and said good luck getting your parcel they have meant to deliver 3 times after this and the tracking changes to back to depot as they “ couldn’t find property” my item has been sent out by the company 3 times now as the delivery driver won’t attempt delivery”

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Posted 11 months ago

Ralphy

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“The worst delivery company in the uk to the greatest degree! I placed an order of a gaming table as a gift from Xrocker website. They use yodel as their delivery partner! This was on the 4th of May, it is now the 12th and i still haven't received my parcel. I have spoken to one of their agent through yodel's wesite chat and according to them, they cant find the item or the item was lost. The problem is, they haven't got a proper number you can call or actual people to talk to. Its either you talk to them through a chat based in India or you call the answering machine.”

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Posted 11 months ago

Yodel is rated 1.1 based on 5,376 reviews