“Ordered 7 items, have kept 4. Other 3 I returned, 2 as they didn't fit and the other changed my mind, followed the return process, eventually got an email with the address, paid for tracking delivery, which they received and have had nothing but trouble trying to find out when I will be getting my refund. their web-site says, "after receiving the returned products, we will complete the refund / replacement work within 48 hours.", I have now been waiting for 96 and have been told it will be another 48 hours for them to action it and then 7-14 days for me to get the refund. Nothing but hassle, bad customer service, won't be using again”
“Tried returning items to get a refund and claimed my parcel had not been received, so no refund for me. Make sure your parcel is signed/tracked if returning. Would not bother again-far too much hassle.”
