“PLEASE AVOID , They take your money and don't deliver,ordered 25 April and 23 May still not arrived. They don't answer emails and the phone line is a premium one so god knows what that's going to cost me i was in a queue for about 15 minute and when i finally got through they were no help told me to ring back after bank holiday ( I won't be doing that). Going to try get a refund money back through PayPal”
“I have ordered from You Garden for several years and have always been happy with plants and customer service, until last year, when I received £150 worth of plants, badly packed and damaged. Customer service was still helpful, however and replaced the plants fairly quickly although the replacements were not much better.
I decided to give them another chance this year and placed a large order in March, followed by a smaller one in April. I didn't receive a confirmation email for the first order and after waiting for three weeks, (my money had not been taken out of my bank account) I emailed them. I received a generic email about Covid 19 but nothing about my query. I tried telephoning and when I got eventually got through, at the fourth attempt, I was told that I would receive an email later that day. It never arrived and several emails and phone calls later, I was none the wiser. I cancelled the order and the second order on the phone and in writing but a week or so later got the email, informing me that the first order was waiting to be dispatched. In the meantime, my debit card had expired and I hadn't been able to contact them to give them the new details. For the past three weeks I have received emails asking me to contact customer service as there is a payment problem. What is the point? They are not answering - an expensive lesson to learn.
As my second order was made later, they had the correct card details and £59 left my account immediately. Despite my instructions to cancel, the plants were delivered today. Most were dying or damaged beyond saving. No point in trying to contact YG again, they won't answer.
Please, please DO NOT BUY FROM THIS PLACE. Their treatment of customers is despicable. They should not be trading.”
“Sent in an order from ad in Gardeners World magazine. Payment was taken on 24 April and I allowed 21 days before ringing to find out what had happened to my order. I actually managed to speak to someone who wasn't remotely interested and said "yeah, I expect it'll be sent this week". Still nothing so I'll try and get my money back and get the plants elsewhere. A letter will be going to Gardeners World as I don't think they would like to be associated with such a company.”
“Absolutely awful company. Only half of order received with a note on the delivery note to call them if there is a problem. The phone call cost me £29.75! I have tried to complain but their phone service just tells you to email, then they don't answer emails. Avoid!!”
“Like so many of us respecting the lockdown and staying at home I was taken by the YouGarden brochure in a Mail on Saturday. I ordered £140 worth of plants. The plants arrived but the hydrangeas which were part of the order were dormant. Fair enough I thought and proceeded to plant them. However only two of the seven hydrangeas has shown any growth and the remaining five are just twigs . The other plants cordyline, ferns and Passion flowers aren’t particularly impressive for the price. One potential success is a buddleia but let’s face it they tend to grow anywhere. I would have had much better quality plants from a garden centre had they been open when I ordered. I’ve emailed twice with just the corporate reply pinged back so no joy. Having read lots of YouGarden reviews I reckon I’m not going to get a positive outcome. I’m therefore going to contact BBC’s Watchdog. Would not recommend this company. Daily Mail should certainly look into this.”
“Terrible service. This company simply does not have the capacity to deliver on the orders, and money, it readily takes during this pandemic. Over three weeks with nothing but automated replies.
Avoid.”
“Ordered dahlia,arrived in poor condition, many black leaves,soaking,no signs of any growth. Planted with quality compost ,all perished.Sent an e mail,no reply,tried phoning 18th in queue!!”
“I wish I'd seen these reviews before I ordered on 7th April. Part of my order arrived 15th May and everything was OK. The first part of the order was sent the week before and still hasn't arrived 2 weeks later. The parcel tracking says Yodel can't deliver due to the condition of the parcel. I have phoned You Garden twice, been hanging on ages, now see it is a premium number! I have had no reply to the 2 e-mails I sent. I am a pensioner in self-isolation and I really looked forward to being able to do some planting in lockdown. This company advertises via special offers in the Daily Mail. The paper needs to know they are accepting adverts from a complete con-merchant.”
“Please, please, please avoid this company at all costs and save yourself some time and stress.
I placed my order on the 5th of April for several fairly straightforward items. In short, I haven’t received a thing. Throughout this whole process I have tried contacted customer service several times via email and phone.
The phone line is a premium number, so to date I have already spent £15 in call charges, and I have received little in the way of response to my emails. Therefore I have now handed over to PayPal to seek a refund.
I have been completely sympathetic to the current environment, however this is simply unacceptable.
This Company leaves a poor taste in a time when they should be reassuring their customer base that they are trustworthy and honest. However they are still taking orders And taking money, when they can’t complete the existing backlog.
Sorry You Garden, big fail!”
“As with almost all other reviews feel I have been conned.Order placed on 10th of April, money taken on same day and here on 16th of May... Nothing and not one bit of communication from them. How are they still taking orders?”
“Awful. no customer service. Feel duped into spending money during CV19 when I think they knew they would not be able to fulfill my order. I have requested a refund 3 times by email with no response. Telephone is left unanswered. My next step will be trading standards. I am soooo disappointed. Thought we were doing the right thing to support small companies during lockdown. How wrong.”
“Six weeks after order placed and confirmed, only two items delivered out of nine despite telephone promises from them about imminent delivery. More recently, telephone not answered despite numerous recorded messages giving an alleged countdown (eg “15 seconds” delay repeated every few minutes during the last ten minutes of a 20 minute call). Email not answered. Is this just incompetence or a sign of impending collapse? AVOID”
“Tried to contact on more than 1 occasion both by email and phone, this has been ongoing since April, plants arrived dead, roses packed in a box then placed on top of very small stunted Begonias, I salvaged 5 plants out of 20 !!!, my 2nd order which was placed on the same day 1 April 2020 hasn't even been despatched as of 14/5/20 ????????, I feel MUGGED !!, this experience has most definitely put an end to me ever ordering anything plant wise off the internet from anywhere again, this has done the online gardens no favours (for me anyway) if I could give 0 stars I would. Communication is non-existent, I spent over £68 for 5 Begonias and 2 Roses, all the rest where dead !!!!!!!!!!!!!!!!!!, Never Again !!!!!!!!!!!!!!”
“Plants ordered 10/4 money taken from my account, when I try emailing customer service I get the same email every time which tells me nothing.I will not be using this company again if they reat everyone the same and they do seem to I really don't know how they stay in business I shall certainly warn all of our friends not to.”
“Avoid at all costs wish I'd looked at reviews before ordering kept on hold seemingly forever come on daily Express you have a duty to stop posting their ads”
“Not impressed. Order placed on the 12 April 2020 still not received on the 7 May 2020. Enquiry centre haven't a clue about what is going on and communications from the Company absolutely dire. Will never purchase from them or affiliated Companies in future.”
“They are spending a fortune advertising in national and local papers,Peter the “head gardener” must be worn out with all the photo shoots , same as dozens of others , money went a month ago but nothing landed yet”
“Ordered plants from you garden on the 11April. Monies taken out same day. Checked my account for updates on the 12th April. Said plants where waiting to be dispatched. It is now 5th May. After numerous phone calls and emails without an answer. I am leaving this in the hands of my bank to get my money back. The company is a joke. Customer service is in name only. Don’t be fooled by the website or advertisements. Check independent reviews. They all say the same.”
